I haven't gotten my letter and that group should include my car. Has anyone gotten their letter?
Not only have I not received the letter but this recall does not show up on the Ford Owner site for my car. Since, per Etis, my car was manufactured on 2 June 2013, my car should clearly be included. I'd be interested in knowing what is going on with this recall.
By law, Ford Motor Company is required to mail recall letters to the last known registered owner. However, due to privacy laws, state registration data is restricted and Ford Motor Company obtains current registration information from a third-party company each time a letter is generated. Prior to any future recall notifications, Ford will obtain new registration and title information and notify the identified vehicle owner on record. I recommend that you contact your local Department of Motor Vehicles to ensure their registration records are up to date.
Also, for clarification, a Customer Satisfaction Program is not a recall. A Customer Satisfaction Program (CSP) is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN-specific and typically have expiration dates and/or mileage limitations..
Recalls, on the other hand, are when Ford proactively identifies areas of concern (falling into: Safety, Compliance, and Emissions) through investigation of consumer and dealer feedback. Recalls do not expire; affected vehicles remain eligible until the repair is completed, and are also VIN-specific. During an investigation Ford co-operates fully with NHTSA. Due to our rigorous safety standards and constant testing, not all issues result in recall or customer satisfaction programs.
If you want to make sure you're involved or not, you can speak with your dealer, contact our Customer Relationship Center, or send me your VIN via PM.
Edited by FordService, 03 December 2015 - 11:37 AM.