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Guest Message by DevFuse

Get you C-MAX Hybrid Registered in the official Ford Authorized Registry. More here.


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Maxwell probably getting retired


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23 replies to this topic

#1 OFFLINE   kyledamron

kyledamron

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  • My C-MAX's Year:2017
  • Current Vehicle:Energi Titanium

Posted 12 February 2019 - 01:23 PM

Hi everyone... Sad news. Went to drive the car today and the car was making a horrible noise. Went to turn and the car struggled, moaned and groaned. Took to the dealership, they said we don't have any openings until next week. I'm having surgery on Thursday. Took the car to Goodyear. They figured out that it was a failed steering gear assembly. It had failed internally and the entire assembly will need to be replaced. Nearly $2,000. I about dropped dead on the floor upon hearing that. Said I'd have to make a few calls and came home.

On the way home, it's gotten so bad that I almost crashed into another car coming around the corner when the car would not turn. Filing a complaint with NHTSA. Dealership/Ford will not help at all. Says that they couldn't forsee the issue when they sold me the vehicle, and that it isn't covered by the Hybrid component warranty.

 

 

Soooo this sounds like the end for Maxwell. This will have put it over $4,000 in repairs since I bought it a year and a half ago. 


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#2 OFFLINE   ptjones

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Posted 12 February 2019 - 06:19 PM

Sorry to hear about your problems. :sad:  How many miles are on the car?

 

Paul



#3 OFFLINE   obob

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Posted 12 February 2019 - 06:19 PM

Not sure if this is the part but it might be.  Maybe this will help you in your decision though I do realize that labor is expensive.

 

 

This listing says the part is compatible with 2013-2016

https://www.ebay.com...&frcectupt=true

 

 

 

This listing which is less expensive says it is only compatible with 2014 but to me it might be worth an email to verify this for the above one is compatible with 3 years.

https://www.ebay.com...36880292&chn=ps

 

 

I am curious how many miles you have on your car ?


Edited by obob, 13 February 2019 - 12:59 PM.

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#4 OFFLINE   kyledamron

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Posted 12 February 2019 - 06:31 PM

80,393 miles. Never would have expected a failure like this at this low of miles.

 

And even with the reman versions, I'll have spent $3,000 in maintenance in a year and a half. I'm not sure if anything else will break. I don't trust it anymore. Too many problems in the 15,000 miles i've driven it.


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#5 OFFLINE   djc

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Posted 12 February 2019 - 06:49 PM

Sorry to hear of your bad luck with C-max reliability.  I see Ford recalled some electric steering units (but not C-max).

 

FYI:

rebuilt electric steering assembly for Cmax is $565 shipped:

https://www.buyautop...ack/80-30058_DE

 

Should be less recycled (not rebuilt) from a salvage yard.


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#6 OFFLINE   kyledamron

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Posted 12 February 2019 - 07:02 PM

Well we will see what the NHTSA says. But I'm not sure I'll get anywhere. Looking at replacement vehicles and going to have a discussion with the family to see if they'll loan money to cover difference between trade-in and loan value. 

I'm really disappointed because I never thought this would happen. If I did, I'd have bought an extended warranty.



#7 OFFLINE   icanhazc-max

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Posted 12 February 2019 - 08:12 PM

I see you mention you bought it a year and a half ago -- it's a 2013, assuming used. What was it's history before you took ownership? Without knowing the previous owner, abuse/neglect may be a potential cause for this uncommon issue...



#8 OFFLINE   Zathrus

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Posted 12 February 2019 - 08:30 PM

Here's Another recent broken steering rack (with one warning code issued prior to breaking): 

 

http://fordcmaxhybri...steering-issue/

 

To OP: Good luck with your upcoming surgery. Keep us posted on what the NTHSA has to say about this failure.


Edited by Zathrus, 12 February 2019 - 08:33 PM.

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#9 OFFLINE   kyledamron

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Posted 12 February 2019 - 09:55 PM

One prior accident in the right front. Almost all bodywork. But you're right, I have no idea what the other driver was like.



#10 OFFLINE   kyledamron

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Posted 13 February 2019 - 03:11 PM

Took it back to the dealership. Told to file a product defect complaint with Ford Motor Company directly.



#11 OFFLINE   ptjones

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Posted 14 February 2019 - 09:27 AM

I do have 215k miles on mine and the only problem I see is it seems is it takes a few seconds longer for the power steering to come on. :headscratch: 

 

Paul 


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#12 OFFLINE   kyledamron

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Posted 14 February 2019 - 03:08 PM

Sitting at the dealership and I told them to not touch it. Shopping around for prices. Local mechanic is supposed to call me back with a quote sometime today. 


Surgery went fine after they finally got the IV in. Lots of yucky stuff afterward.


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#13 OFFLINE   ptjones

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Posted 15 February 2019 - 02:20 PM

Sitting at the dealership and I told them to not touch it. Shopping around for prices. Local mechanic is supposed to call me back with a quote sometime today. 


Surgery went fine after they finally got the IV in. Lots of yucky stuff afterward.

Good to hear. :)

 

Paul



#14 OFFLINE   kyledamron

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Posted 15 February 2019 - 03:20 PM

At the mechanic's now. $1680 with tax. Not bad all things considered. Although was discussing new car with family. One more failure like this and we will be getting a new car. It's cleared out our savings account sadly.

Said the part should be here by Monday, depending on Ford since it is a dealer-only part.



#15 OFFLINE   DarenHayes

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Posted 15 February 2019 - 06:22 PM

That sucks, good luck in the future :)


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#16 OFFLINE   kyledamron

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Posted 19 February 2019 - 08:40 AM

Well, the car is back home now. It's been repaired. 

I don't think that I realized the car is supposed to turn completely silently. It has made noise since I bought it. But I brought it home last night and you turn the wheel... nothing. It steers perfectly with no noise at all.

 

Service manager said to talk to the sales manager see if they'll cut a deal for me. Not sure they will. But I think they should give me some of my money back.


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#17 OFFLINE   joe

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Posted 25 February 2019 - 01:13 PM

As much as I love my C-Max, I'm expecting Ford to bring to the market the next generation of hybrids, and in particular the Escape, later this year.  So, if you're still considering trading in the C-Max, you might wait until the new Fords arrive.


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#18 OFFLINE   icanhazc-max

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Posted 25 February 2019 - 06:57 PM

As much as I love my C-Max, I'm expecting Ford to bring to the market the next generation of hybrids, and in particular the Escape, later this year.  So, if you're still considering trading in the C-Max, you might wait until the new Fords arrive.

 

This. The new RAV4 Hybrid is also an appealing option, with impressive MPG, AWD and Toyota reliability. The Escape obviously won't be a hatchback/wagon like the C-MAX, but rather a crossover.



#19 OFFLINE   ptjones

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Posted 26 February 2019 - 11:57 AM

2019 RAV4 ECO numbers are estimates which are close to CMAX EPA #'s  They don't say anything about AWD#s. Local Dealer says they are going to be available sometime next month.  Link:    https://www.toyota.c...cB&gclsrc=aw.ds



#20 OFFLINE   kyledamron

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Posted 16 March 2019 - 11:50 AM

Well, it's official! We're trading in Maxwell on Monday. For another C-Max lol. 2017 Energi Titanium with 37k miles. 

 

If anyone knows how I can track electric/gasoline usage for fuel economy I'd greatly appreciate it!








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