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I got mine back yesterday. Yay! The technician's notes read: "Road test vehicle and verified TSB 20-2219 applies. Removed trans for inspection as per TSB. Split trans case and inspect. Verified pitting final drive and transfer shaft bearings. Found transfer shaft gear wore into the dampener housing. Replaced trans as per TSB 20-2219 and flushed trans cooler. Updated trans strategy and road test." It's going to take a while to get used to it being so quiet again, and to un-train the internal mental grimace of anticipation of the engine turning on at low speeds. It feels like getting a whole new car, so I am quite happy, and looking forward to driving it for many years!

Great news! How many miles prior did you start to hear the transmission noise? and did the noise change over time? Frequency? Loudness? I note Ford is using remanufactured transmissions now. It looks like MSRP is around $4800 with the lowest price on internet I saw was just under $4000. One assumes that Ford mitigated the issue causing the early transmission to fail in the remanufactured transmissions. I’m at 132k miles (no noise) and see no reason to trade the car any time soon (now only putting 3k miles per year locally and up to 5k on trips.. So, should my transmission fail, the choices would likely be $4000 + installation - $5500 all in for remanufactured, $3000 / $3500 all in for a used 2016+ transmission + installation, or say goodby to our beloved C-Max.

I'm happy to report that after bringing my 2014 C-Max Energi to a local Ford dealership to diagnose a howling/growling noise in ICE and electric mode, they replaced the gear and shaft assy at no cost. I couldn't be more pleased with this outcome. The invoice refers to TSG 20-2219.

Ford is holding up the Escape PHEV due to it's European twin having recalls and fires with the battery pack. Sad story. Yet the Lincoln Corsair PHEV will go into production the first week of November 2020.