Last update pertaining to my 4G upgrade:
As mentioned on an earlier post I had dropped my car back at Ford yesterday morning. They were not going to be able to look into it till today, Tuesday.
This morning I opened up the Ford Pass app and it was still not working. At noon today I opened it again and it was not showing the Activate Vehicle button and the recall in the upper left corner of the app for the 3G to 4G was now gone, meaning the upgrade was complete.
I then called the dealer to see if they were working on my car. The service advisor had advised me that the car was in the techs bay but he has not touched the car yet. He mentioned that they contacted their Ford support to see what can be done.
While sitting at my house the service advisor went to my car and I performed the activate from home, he saw a confirmation prompt on my Navigation screen and accepted it. We then tried the remote features and they are now working.
So, either if really took from Saturday afternoon until Tuesday afternoon for the Ford system to realize my car was not on 3G anymore, or the email that the ford tech sent to their help desk maybe fixed it, or I had a ticket created with Ford support yesterday however they said it would take up to 5 days to hear back. Not really sure how it started but everything is functioning properly now three days later.
For me this upgrade did not go as planned but in the end I can call this complete.
I have included a few new screen shots.
I would highly suggest that anyone who upgrades to the 4G perform the Ford Pass activation before leaving the dealership.
Lastly, cr08 was correct and this 4G upgrade does not included any Wi-Fi Hotspot (not really necessary) nor any other paid services.