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The whole Android Auto issue you're referring to is a red herring. The incompatibility is only for the use of the Applink/journey recording feature in the app which for most is practically useless and especially for us with the TCU providing most of that functionality. Go into the FordPass app, go to Account > Settings > Journey Recording and turn off the 'Journey Settings' option. This will allow Android Auto to function and the connected/TCU functionality in FordPass should remain unaffected.

A quick update... I called FordPass tech support. The agent I spoke with was able to confirm that my modem was properly installed according to the information on his side. He seemed reasonably convinced that the issue is on Ford's side. I asked him what I should and shouldn't do. Things I shouldn't do are, Resetting the Sync 3 system to factory settings and removing the vehicle and activating the vehicle. Given that I was able to activate the vehicle and view all of the features on the FordPass app, he said it was ok to log off and log on once in a while. I still haven't received a call from an advanced guide, I was told to expect a call "soon".