666

can you please PM me the ebay link for $35? thanks.

Laurel, glad that you finally received your check!

half a dozen calls is nothing. if you read my last thread, it took me more than 6 months and a LOT of calls in order to get my first check! did you send your info to Rachel yet? hope she can speed up the process for you and everyone.

just want to post an update. by making several phone call to ford, i finally got my check today. ps: for my own experiences of total 2 checks, my suggestion is do not waiting for ford call you back. you will have to keep on calling and follow up. Hopefully Rachel can help everyone out.

oh, btw, don't trust those people. after 6 weeks, they will NOT call you and your check will still missing. at least this was what happened last time!! what happened last time was, if ford really have the answer, they will be able to provide you a tracking number of the check, so you can trace it. if they cannot provide you a tracking number, which means they have NO idea and they were BSing you.

finally, you guys experienced what i have experienced.......but it was my last check! please read this thread: http://fordcmaxhybridforum.com/topic/3811-worst-customer-service-ever-in-ford-resolved/ i have all the above happened in my last check. i have to send all my sales contract, and made multiple calls with NO customer service from Ford! after more than 6months, there were still no resolution with ford. so eventually, i made a post here and i have to contact the ford support canada rep here in this forum for assistant in order to resolve the situation. but bad story just dont end easy..........you know what......it happens again! it happens again on my second check. i still did not receive my 2nd check yet. thanks ford customer service!

check this video out: http://www.carcarekiosk.com/video/2013_Ford_C-Max_Hybrid_SEL_2.0L_4_Cyl./air_filter_cabin/replace

thanks for confirming for canadian owner! i guess it is time again for me to contact fordserviceCA for assistant to get my 2nd check.

maybe Ashley can give us some info?

update: june 6, went to fedex and picked up my check. finally, after more than 6 months, i deposited my check to my acount! I want to thank fordserviceCA for communication to express this issue. Also thank you everyone here who helped me. Thank you Cmax forum!!!

update: got a call from ford today and got the tracking number. punched it in and found out that the check was shipped out on tuesday and tried to deliver to me yesterday but not successful. (which is some BS from fedex, and it always happen in my apartment building but it does not related to this thread so i am not commenting here). fortunately, it will stay in fedex for 5 business days before it shipped back to ford. so i called and scheduled to pick it up myself tomorrow. on the other hand, i am still NOT satisfy how NOT flexible ford is. in my own opinion, they are not customer service oriented. if the check shipped out on tuesday, why they don't call me tuesday or yesterday? why they have to call me today? is that because they "schedule" to call me today, so they HAVE to call me today? even though they shipped the check out on tuesday? and i missed it again yesterday? fortunately i can still pick it up within 5 business days. otherwise, the check will ship back to ford already because i missed it yesterday and the whole frustrated cycle will be going again.....

update: ford called and said there is no update yet. will call me back on june 5, 2014. they keep on pushing back the date. issue is yet to be resolved. still no solution. i hope fordserviceCA should talk to ford and give me some solution. maybe a tracking number of the check or something. it's been more than 6 months already.

update: ford said they gonna update me on may 28, no one call again. may 29, PM fordserviceCA again and ask for help. PM send

in my case, in my own opinion, ford should 1) contact me when the check bounce back to ford. they have my info and it has been bounce back more than once. not that difficult to make a phone call to confirm my shipping address or any info that they need 2) everytime i call back and ask, they have no idea what's going on. they don't even know the check has bounce back and just say they will ship it out again 3) seems like not enough training with the "good will check reimbursement" program. they will pass me from canada to US, from one person to the other, and different people gave me different stories. even though there are "notes" on my record.

PM send

update. may 20, i received a call from ford. her name is Leah. she told me that she is from electric vehicle dept and she is taking care of the Cmax check reimbursement program. she told me that my check was send out several time by ford using fedex but it was not able to reach me everytime and got return back to ford. she told me that there is no note from fedex saying why i did not receive the check. i told her that i have never received a call or a note from fedex. so she said she will give me an update later when the check ship out again and will provide me fedex tracking number so that i can track my check and communicate with fedex if necessary. hopefully, i will receive tracking number from Leah since i have never received update from them before.

ashley has forward me to fordserviceCA which is suppose to be taking care of all Canadian. message send on friday morning but still no reply yet. i guess it is the long weekend. hopefully, someone will reply me tomorrow.

thanks for you tip thanks for you help!!

hi, i am a proud canada owner of cmax hybrid. but i am very upset of what ford customer service provided. this is a long story….. i got my new cmax last year 2013. i joined this forum and found out that there were a good will check issue to 2013 cmax owner. i lived in canada and have no idea how and when i will receive my check. so i emailed ford around october 2013. several emailed has exchanged and they said i should received it by december of 2013. dec 2013, no check, and email going no where, so i called 18003923673. they told me that they are preparing the check and i should able to receive it within 4-6weeks. fast forward to 2014…. March 7, call ford, they said that checked ship out and i should received it soon. if i still did not received it by next friday, call back march 19, no check. called ford again, and they told me that my shipping address is incorrect and they also needed me to fax them my purchase agreement (which never asked me to do since beginning). so i updated my address on phone. march 20, faxed my purchase agreement to 18669343605, attn: Kevin@electric vehicle department march 27, no one called me for an update. i called ford. a person name Jeana pickup and forward me to Philip@eletric vehicle department. Philip confirmed that they have received my fax and told me it will take 4-6weeks to receive my check fast forward again to May... may 8, i called ford again. Britney picked up and she said she had no idea why. she said check was issued by another department. she will contact them and call me back. if i did not received any call, call back may 15 may 15, of course no call. i called ford again. this time, when they saw my case number, they stopped dealing with me. instead they kicked me back and forth. first i called US ford number, then they said i am canadian, so they kicked me to canada ford. when canada ford picked up, after they saw my case number, they kicked my back to US ford and said they have the electric vehicle department so US ford should take care of me. so i was kicking back and forth for 30 min without even talking to one person. so i cut off and call US ford number again and demand to talk to a manager. instead of talking to a manager, i got a rep. and the rep told me that the reimbursement program was expired at the beginning of May 2014! so i guess this is why nobody want to talk to me! so i told her that i was requesting the check from 6 months ago, not a new application. so she took a look on my case number, and told me that my check has been reissue may 9, 2014 and it will take another 4-6weeks……….. to be honest, i don't think it will come after 4-6 weeks…... so what can i do now? Can anyone advise me what i should do next? Thanks for help and sorry for the long post…...

Every time the car starts, it will default to the home screen. I wonder if it is possible to change the startup screen to something else, like for example, navigation. So when every time when I start my car, it will shows map instead?

also, the washer fluid tank is very small. i have once empty and it only allowed me to fill up about a bottle of fluid ~3.78L. compare to my last car, i can fill up one and a half bottle which is about ~6L.

i don't think it is totally true. when i started (press the start/stop button) the car, even it sits and not moving, as soon as the ICE starts, the gas consumption will be registered on the computer. ONLY not registered when it is remote start. anyone can double confirm? (that's why i opened this post to see other has the same experience)

this is the first winter with my cmax. this past 2 weeks were pretty cold here in toronto (especially with snow and ice storm). my cmax comes with remote start so i used it every morning. every time is 15min duration. Today i went to refuel and according to the computer i've used 27L of gas. but the reading from the pump is 41L, a 14L difference!!! seems like cmax only registered the gas consumption when the car is actually moving but NOT during remote start! it was 16 days since last fuel up so it used approximately 1L/15 min remote start (at least under my condition). anyone has remote start? have you experienced the same thing? please share. thanks. ps: my remote start is oem remote start. what if you have 3rd party remote start? did your cmax registered the gas consumption on your 3rd party remote start?

ok, 2 weeks passed. any canadian got their check?

Welcome Rebecca. just wondering if Ford can put the oil life monitor on the cmax. i don't want just a message "engine oil change required". i would like to see something "40% oil life remain" or something like that. thanks