I think it is funny Ford gets dinged for stuff not working as well as it should but a a lot of the stuff Ford offers the competition does not. I have a friend with a 2011 Subaru and the GPS/NAV and Phone are really basic, he was always envious of my 2011 Flex he is going to really dislike the capabilities of my new 2013 CMAX. To me you need to balance the basics of what the car needs to do vs the finer points, does Ford get dinged for putting the mood light button on the overhead console?