Hughesblues

My wife has past on a Mercedes twice now and bought a Ford because she couldn't justify the price of the Benz. I don't think this will happen a third time.

So I am a former Ford employee who found himself without a job due to a plant closure in Norfolk, Virginia. I could be bitter but I am not. I have been an advocate and loyal Ford owner for 20+ years. I have purchased 10 new Fords from one dealer in the last 5 years. I write this to give any reader of my post some background as to the gravity in which I speak. My last Ford purchase was a 2013 Ice C-Max SE with navigation. Traded a 2012 Escape Limited with every option except 4WD. Escape had a chronic water leak around the back glass that kept in the shop. We were the first customer to purchase the new C-Max from the dealer and had hero honors on the companies website and Facebook page. The car would fit the perfect hybrid owner scenario as my wife daily commute was 6 miles round trip. We were happy! The first hint of what was to come as a C-Max owner was the extraordinary effort it took to pair the iPhone with the SYNC. The SYNC specialist at the dealer was summoned to force them to play nice. After the shot gun marriage of the two, SYNC would only recognized the phone half the time. However, If you stopped and restarted the car once the first linked was not successful, magic happened. Later, navigation started to not recognize street names. First trip to the shop where it is believed to be a corrupt software/SD card. Reset system and looking for Ford's ultimate fix. NO PAPERWORK for service visit. The first car payment was made when the car was in the shop for the second time. A warning message appeared in the dash to alert "Check Fuel Inlet" Not exactly sure what was fixed/adjusted/replaced but the car was delivered back less warning message. And NO PAPERWORK for repair. With in the week of second shop visit, service engine light illuminated. Car was appointed for repair and dropped off. I also demanded to get all paperwork from previous visits for the record. Dealer obliged. After several days of no "news" we call and spoke to the service writer. It seems the root cause of the light was a defective E-VAP purge valve. The part is currently in a backorder status with no ETA. Dealer seems genuinely frustrated that there is little to be done for answers or expediting of the part. I suggested we remove the part from new vehicle on lot and tie that car up instead of ours. Dealer claims that part could also be defective and not fix anything but has no TSB's to support this. It's just like Ford has vaporized leaving owners to struggle with the dealer. Does anyone remember when Deawoo sold cars in the states and had nothing in the way of service/warranty support?? I don't think I bought a Deawoo. Btw, second car payment was made while car was in the shop. We are currently driving a Chrysler 200 rental car with North Carolina plate. Do you think the neighbors notice that the "Ford guy" is in a rental? I have only lived in the neighborhood for 47 years and hardly know the neighbors. At least my Ford stock is paying a dividend. Go Ford.