Vancemi

ok as far as 15B04 everything updated, and the car and is ready to go once they get a instrument cluster. Well here's the latest on my C-Max. the ford regional rep called today to give me his contact info said he will give me updates weekly he has a meeting on Friday on this and will contact me either Friday or the following Monday sounds good right.. He did say there is a back order of the instrument cluster nation wide not good. About 15 minutes later the service manager where my c-max is, called me to say that as it stands today it will be another 3 months maybe. So that's putting into October not really feeling the love here. Was up in Kalamazoo on Thursday needed to go back to the rental place apparently each month we need to go in and redo paper work. So stopped at the dealer to get more info and get a few things out of the car of course the battery was dead setting there over a month. So sad seeing our car and not able to drive it home. John

We bought our 2013 C-max se in April 2013 in Kalamazoo, mi we had been looking for a new car before we retired and did some research and liked what we seen. the dealer had 2 in stock one was ice storm and one was platinum white. we test drove the platinum white one and fell in love with it. We bought the same day. Its been a great car yes its had some recalls and CSP's but it is a great car. Hoping to get it back from the dealer soon but still waiting on Ford for new instrument panel its been a month so far possible another 3 months but that's in another post. Anyway just want to say that the forums here are great and I've learned a lot and hope to learn more.

Just a little follow up the ford rep here on this site has forwarded my info to the regional ford rep for my dealer. Said they would be contacting me shortly. Hope so having issues with the rental now, transmission keeps slipping be driving down the road and the car just slows down to a stop and rpms go sky hi been lucky there's not been a lot of traffic when it happens so Monday need to call the rental place to see about a different rental. Maybe i'll stop buy the dealer which is just across the road and bag for our c-max its like missing family. were at one month and waiting. :cry: John

Contacted the Ford rep on our forum gave all the specifics, going to see what they can find out. Thanks for everybody's input will keep everyone informed how it goes. And my dealer is 40 miles away there is one here but have been very disappionted in there work in the padt that's why we bought it at the other dealer. am hoping this was just a fluke never had problems with them before.

:doh: :rant2:We took ours in for 15B04 on June 30, 2015 they also did PCM reprograming was told it was going to take 11/2 to 2 hours. well after 5 hours they said that after the testing and updating software the system wouldn't load up. gave us a rental said it would be done the next day. Well he called the next morning some how they burned up our instrument cluster. they said it would be covered under the 15B04 only they said that they were back ordered but they put it on there hot sheet. Now three weeks later I call to see what was up they said no word from ford as to when they can get a new instrument cluster and he said that now he doesn't expect to get it for at least 3 months. said that ford was doing some kind of change over. I said we really would like to get our C-Max back he said he has to keep it there till the part comes in. We never really had a issue with the battery should of left well enough alone. Even with the rental they gave us its not our C-Max only getting in the 30mpg range with the rental, when we get 42 to 48mpg with our C-max our summer is over. Will think twice before taking it in on these Customer Satisfaction programs next time if we ever get it back. vancemi