mosscat

My dealership finally thinks they fixed this issue. This is what they did: Ultimately we found a short to ground in the wiring on the passenger side of the vehicle under the scuff plate. Our theory is that this bad ground was backfeeding electricity into the center speaker and then through the APIM module. We repaired the ground and have not been able to duplicate the concern since the fix.

My dealership finally thinks they fixed this issue. This is what they did: Ultimately we found a short to ground in the wiring on the passenger side of the vehicle under the scuff plate. Our theory is that this bad ground was backfeeding electricity into the center speaker and then through the APIM module. We repaired the ground and have not been able to duplicate the concern since the fix.

I have had the same issue and we did replace the radio and the problem did not go away. An engineer has been working on my car now for 3 days because this issue has been going on for over a year. I’ll let you know if he finds the problem. mosscat

Do you know which fuse needs to be pulled? Is there a video that might show me how to do it?

I have a weird issue with my 2013 Ford C-Max. I park the car and turn off the car. When I open the door, the radio does not go off and none of the audio controls work. When I turn the car back on, none of the audio controls work and the hands-free voice activation doesn’t work. It’s happened 4 times. Each time I take it to the dealer. The first 2 times, they disconnected the battery and it started working properly. But each time it happened again after about 2 months. The third time they thought it was the radio so I paid $700 for a new radio. It happened again 2 months later. Right now they have no clue what’s wrong with it. They contacted Ford engineers but they are telling them to do stuff that they’ve already tried. Any ideas from this group would be greatly appreciated. Marilyn

CassidyB, I finally got my car back after 2 weeks and it's running great. I was told the car is so new there was no stock on the part and they were waiting for it to be manufactured. I don't regret the purchase either, I really do love the car. It was great to have it back.

I did get a loaner yesterday, they are paying for a rental. They've had my car for a week now and they still don't know when the parts will be in. They did tell me that my "case" has been bumped to a high priority, whatever that means.

I got the "Check Fuel fill Inlet" message last week. Took it to the dealer last Friday. They said it is unsafe to drive and they are waiting on parts that are on backorder. A week later, I'm still without the car and no clue when the parts will be in. They are going to give me a loaner today but only because I've been so insistent about it. I love the car but I hope this is not an omen of things to come. I don't really understand how there can be such a shortage of parts. They must have parts to make new cars! Thanks, just had to vent.