GeR2

Hello folks, I've been following a similar topic on the MyFordMobile.com forum... I have a 2017 Ford Cmax Energi SE. I received the CSP notice a few weeks back. I've since brought my vehicle to a dealer in Lancaster, CA. They were generous enough to pay for the 4G modem upgrade kit. I was responsible for the cost of labor. Long story short... They installed the modem. I was told that it was working, according to the technicians. When I went to pick up the car, I wasn't able to get it to work with my Samsung Galaxy A51 smartphone. It turns out that the day that I picked it up, the FordPass service was down. I ended up bringing it back home in the hopes that it would resolve itself when Ford fixes the issues on their side. After trying to get it to work over the weekend, it still didn't work. I brought the car to the dealer two more times. On the last visit, they were able to perform a firmware update on the modem. This seemed to resolve the issue. The service manager showed me her iPhone with the Lock / Unlock / Start buttons on the home screen. (Silly me forgot to ask her to try the features on her phone, I guess I was too excited). When we tried to activate the FordPass app using my smartphone we couldn't get the app to display the "Activate Vehicle" button on the home screen. After exhausting various trouble-shooting steps, it was late in the day, so I decided to bring it home since it was Friday. Just a few days ago, my phone began to show the "Activate Vehicle" button. After going through the activation procedure, I was able to see the Lock / Unlock / Start buttons on the home screen. Unfortunately, they were unresponsive. When tapping on them, it would timeout. That's where I'm at now. So frustrating... On the positive side, the modem upgrade includes a 12 month, 20k mi warranty. So, I can bring it in as many times as it takes to resolve the issue. I've been in contact with the FordPass phone support. I'm supposed to get a callback from an "Advanced Guide" to further investigate the problem. If the problem persists, they recommended to bring the car back to the dealer. The dealer can contact Ford's hotline to troubleshoot the problem. The last resort is to have a Ford specialist go to the dealer to resolve the issue. I'll try to post updates on my progress. Any advise, comments or questions are welcome.

Here is a photo of the instrument panel and the message I am referring to:

Hey guys, I'm a new owner of a 2017 Cmax Energi SE. I need help with the remote start feature via the MyFordMobile android app. When I tap the remote start icon (while inside the car and no key in the ignition), the doors lock, turn signals light up, and the defroster turns on. As I press the switch on the shifter, the left instrument cluster says "To drive: Press Brake and Start Button". My car is not equiped with a push to start button. Can anyone shed some light on this? Is it possible to drive the vehicle using the MyFordMobile app without the key in the ignition? If so, what is the "Start Button" on the SE models? TIA, George