I have two issues with my CMAX SEL. It is equipped with the automatic lift-gate and has nav with an 8 inch touch screen. About 1/3 to 1/2 of the time when I use my foot to activate the lift-gate it unlatches but does not lift. It has been to the dealer several times and they have not been able to replicate the issue. The last time they contacted Ford and they think there is a software issue that may be resolved when the update for sync comes out for the Cmax.
The other issue I have is if the car is parked so I do not have to put it in reverse to drive the touch screen will not come on. I have to stop, put it in reverse to have the back-up camera come on and then the screen works. Sometimes I have to stop, turn the car off and restart to get the screen to come on. The dealer also thinks this is a software glitch that will be solved with the update.
The dealer was told by Ford the update is expected in the first quarter of 2013, but we are now in the second quarter and still no update. Any word when the update is expected?