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I recently read that NHTSA.GOV has webpages of Technical Service Bulletins (TSBs) specific to vehicle year, manufacturer, and model. However, I didn't find them easily and emailed the webmaster for help. The reply states: "To look up Technical Service Bulletins (TSBs) which are known as Manufacturer Communications on our website go to NHTSA | National Highway Traffic Safety Administration click on the Recalls tab. Enter your vehicle's Year Make and Model, then click Search. Under the vehicle information, you will see a section for Manufacturer Communications click the Blue number. There you will find the Manufacturer Communications that have been issued for that year, make, and model." There is no search function for finding TSBs that are relevant to a particular vehicle problem on the NHTSA website. Therefore, I created a file which contains a brief description of the subject of each TSB for 2013 Ford CMAXs and the URL of the TSB. It can be searched for keywords by loading the file into any document software that has a search function. The file is attached for those who would care to use it to help diagnose the cause of CMAX problems. (Many of the TSBs were issued for a broad range of model years. (Although the NHTSA website has separate web pages for CMAX Energi models, many of the TSBs in my CMAX file also cover the CMAX Energi model.) In addition to the TSBs, the NHTSA website also provides webpages of complaints from owners about vehicles of specific year, manufacturer, and model. In the case of the 2013 Ford CMAX, a few failure modes were the subject of a large number of complaints. Among these is unexpected discharge of the 12 volt battery, which I have experienced repeatedly, and which a local Ford dealership has been unable to cure, notwithstand billing me hundreds of dollars for trying. Had I all the information available from NHTSA to show them, I suspect that at least I could have avoided paying the dealership for reprogramming all CMAX's module firmware, and perhaps been able to point them is a direction that would have led to success. (My workaround is to carry a voltmeter and 12V SLA "jumpstart" battery in the vehicle which I can use if stranded in a location where I can't plug in my battery charger.) 2013 FORD CMAX Technical Service Bulletin URLs & Brief Descriptions - NHTSA.GOV.txt

TSB 14-0193 HYBRID/ENERGI - MALFUNCTION INDICATOR LIGHT (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0456, P0457, P04EE AND/OR P04EF Publication Date: October 13, 2014 FORD: 2013-2014 C-MAX, Fusion LINCOLN: 2013-2014 MKZ ISSUE: Some 2013-2014 C-MAX vehicles built on or before 7/21/2014 and 2013-2014 Fusion and MKZ Hybrid vehicles built on or before 7/14/2014 may exhibit an illuminated MIL with DTC P0456, P0457, P04EE and/or P04EF. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 92.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.Replace the evaporative emission canister purge valve. Refer to Workshop Manual (WSM), Section 303-13.

TSB 14-0220 INTERMITTENT LACK OF A/C - AFTER EXTENDED DRIVING AND HOT HUMID CONDITIONS - EVAPORATOR CORE ICING Publication Date: December 8, 2014 FORD: 2013-2014 Escape 2013-2015 C-MAX LINCOLN: 2015 MKC This article supersedes TSB 14-0218 to update the Parts List. ISSUE: Some 2013-2014 Escape vehicles built on or before 7/22/2014, 2015 MKC vehicles built on or before 7/13/2014 and 2013-2015 C-MAX and may exhibit an intermittent lack of Air Conditioning (A/C) and/or a loss of airflow from the vents. This may occur after extended operation in hot, humid conditions. This is likely due to the evaporator core icing. ACTION: Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Evacuate and Recharge the A/C System. Refer to the Workshop Manual (WSM), Section 412-00. Make sure the same amount of oil recovered is returned to the A/C system. Replace the cabin air filter. Refer to WSM, Section 412-00.Replace the evaporator temperature sensor. Refer to WSM, Section 412-00.

Publication Date: November 13, 2014 FORD: 2013-2014 C-MAX, Fusion LINCOLN: 2013-2014 MKZ This article supersedes TSB 14-0176 to update the service procedure due to service tool compatability. ISSUE: Some 2013-2014 C-MAX, Fusion and MKZ vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE With the vehicle at operating temperature, road test the vehicle and lightly apply the brakes from 48-16 Km/h (30-10 MPH). The engine shuts-off on deceleration when the vehicle is at operating temperature. Is a thumping/rubbing or grinding noise present? No - this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal diagnosis. Yes - proceed to Step 3. Install new transmission assembly. Refer to WSM, Section 307-01. Flush transmission fluid cooling system. Refer to WSM, Section 307-02.

TSB 14-0151POWERTRAIN DRONING NOISE - ACTIVE NOISE CANCELLATION (ANC) Publication Date: August 18, 2014 FORD: 2013-2014 C-MAX ISSUE: Some 2013-2014 C-MAX Hybrid and C-MAX Energi vehicles may exhibit a loud, low frequency, droning powertrain type noise when the engine is running. The noise can be intermittent and may be heard mostly at specific speeds, RPM ranges, and vehicle loads, such as while driving up a hill or grade. The vehicle is equipped with ANC that uses the vehicle’s sound system to cancel out specific low frequency powertrain noises. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Have any aftermarket modifications been made to the audio system, speakers, headliner or has a non-factory roof opening panel been installed? Yes - this procedure does not apply. Any alteration of these components or the vehicle structure affects ANC system performance. Returning the vehicle to the original configuration is recommended. No - proceed to Step 2. Perform the audio control module (ACM) self-test to complete the speaker walk around test. Refer to Workshop Manual (WSM), Section 415-00.Did speaker walk around test successfully complete? Yes - proceed to Step 4. No - this procedure does not apply. Refer to WSM, Section 415-00 for normal diagnosis. Lower headliner only enough to access the ANC system microphones; being mindful not to disconnect the microphones. Refer to WSM, Sections 501-05 and 415-00.Verify ANC microphone harness routings are correct. Disconnect the driver side front microphone. Perform an IDS on-demand self-test on the digital audio control module C (DACMC). Did diagnostic trouble code (DTC) B116A-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 6. No - note which DTC set and proceed to Step 6. Disconnect the passenger side front microphone. Perform an IDS on-demand self-test on the DACMC. Did DTC B117A-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 7. No - note which DTC set and proceed to Step 7. Disconnect the rear passenger microphone. Perform an IDS on-demand self-test on the DACMC. Did DTC B13F5-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 8. No - disconnect the wire harness from the microphone and reposition the wire harness to connect the harness to the correct microphone, so the fault codes match the microphone position. Clear the DTC. Proceed to Step 8. Fully seal each microphone bezel to the headliner using 3M™ Super-Fast Adhesive. (Figure 1) Figure 1 - 14-0151 Reposition headliner. Refer to WSM, Section 501-05.

TSB 14-0070LIFTGATE AJAR LIGHT IS ON OR THE POWER LIFTGATE DOES NOT CINCH THE LIFTGATE FLUSH TO THE BODY - BUILT ON OR BEFORE 1/31/2014 Publication Date: May 8, 2014 FORD: 2013-2014 C-MAX This article supersedes TSB 12-12-6 to update the Title, Issue Statement, Service Procedure and Parts List. ISSUE: Some 2013-2014 C-MAX Hybrid and C-MAX Energi vehicles built on or before 1/31/2014 may exhibit a concern of a false liftgate ajar warning indicator illuminated in the message center. In addition, some vehicles equipped with a power liftgate may not cinch the liftgate flush to the body. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Open the liftgate and remove the stop bumper covers and stop bumper caps on both sides of the liftgate. (Figure 1) Figure 1 - 14-0070 Loosen the stop bumper screws and pull the stop bumpers fully rearward. (Figure 2) Figure 2 - 14-0070 Manually lower the liftgate until it is flush with the body.Raise the liftgate and tighten both stop bumper screws to 4 Nm (35 lb-in). (Figure 3) Figure 3 - 14-0070 Install the stop bumper covers and stop bumper caps. (Figure 4) Figure 4 - 14-0070 Did the stop bumper adjustment resolve the concern? Yes - repair is complete. No - proceed to Step 7. Is the vehicle equipped with a power liftgate? Yes - proceed to Step 8. No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-03 for normal diagnosis. Replace the power liftgate latch and liftgate power striker motor. Refer to WSM, Sections 501-03 and 501-14. Insert the push pin that is attached to the power liftgate latch cable into the liftgate power striker motor bracket hole.

FRONT DRIVER OR PASSENGER SEAT CUSHION COVER CRACKED ON OUTBOARD BOLSTER OR SIDE FACING PANEL See PDF attached. tsb15-0129.pdf

TSB 14-0073AIR CONDITIONING (A/C) COMPRESSOR NOISE HEARD INSIDE THE VEHICLE CABIN Publication Date: April 10, 2014 FORD: 2013-2014 C-MAX ISSUE: Some 2013-2014 C-MAX vehicles may exhibit a customer concern of excessive A/C compressor noise heard inside the vehicle cabin, especially at vehicle speeds 65 Km/h (40 MPH) and below. ACTION: Follow the Service Procedure steps to improve the condition. SERVICE PROCEDURE The following procedure will reduce the noise level inside the vehicle cabin. Some amount of A/C compressor noise will continue to be present after performing this procedure and should be considered characteristic. Replace the right front fender splash shield with a revised part that is equipped with enhanced sound insulation material. Refer to Workshop Manual (WSM), Section 501-02.Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 89.02 and higher. Calibration files may also be obtained at www.motorcraft.com. WARRANTY STATUS Eligible Under Provisions Of New Vehicle Limited Warranty Coverage. Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Posted 11/10/15 on OASIS. Presumably this relates to CSP 14B07. TSB 15-0174 HF-35 TRANSMISSION FLUID LEAK AT DAMPER HOUSING TO TRANSMISSION CASE JOINT - RTV SEALANT FAILURE - BUILT ON OR BEFORE 12/1/2013 Publication Date: November 10, 2015 FORD: 2013 C-MAX 2013-2014 Fusion LINCOLN: 2013-2014 MKZ This article supersedes TSB 14-0085 to update the Service Procedure, Part List and Service Labor Time Standards. ISSUE:Some 2013 C-Max, 2013-2014 Fusion, MKZ Hybrid and Energi vehicles equipped with a HF-35 automatic transmission and built on or before 12/1/2013 may exhibit a transmission fluid leak at the damper housing to transmission case joint. This condition may be due to an adherence failure of the RTV. ACTION:Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Remove the transmission from the vehicle and separate the damper housing from the transmission case. Refer to the Workshop Manual (WSM), Section 307-01.Use Motorcraft® Silicone Gasket Remover to remove old RTV from the housing and case mating surfaces. Allow to dry.Use Motorcraft® Metal Surface Prep Wipes to clean and etch the mating surfaces. Allow to dry.Apply a bead of Motorcraft® Ultra Silicone Sealant and reassemble the transmission. Refer to WSM, Section 307-01.Install the transmission. Refer to WSM, Section 307-01.

TSB 14-0013CENTER CONSOLE LATCH BROKEN - LATCH HOUSING CRACKED Publication Date: January 20, 2014 FORD: 2013 C-MAX FORD: 2013-2014 Escape ISSUE: Some 2013-2014 Escape built on or before 11/4/2013 and 2013 C-MAX vehicles built on or before 11/5/2013 may exhibit a broken center console latch or latch housing cracked. ACTION: Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Remove the armrest lid inner liner with a plastic trim tool. Start at the top of the lid and work down each side. (Figures 1-3) Figure 1 - 14-0013 Save the spring loaded latch handle and rod assembly. (Figure 4) Figure 2 - 14-0013 Remove the latch housing from the armrest. (Figure 5) Figure 3 - 14-0013 Install the new latch housing. Torque the 3 fasteners to 1.9 Nm +/- 0.3 Nm (16.8 lb-in +/- 2.7 lb-in).Snap in the new armrest lid inner liner. (Figure 6) Figure 4 - 14-0013 If the spring and rod assembly were loose from the handle assembly, install the spring into the handle slots on both sides and slide the rod through. (Figures 7 and 8) Figure 5 - 14-0013 Install the spring loaded latch handle into the latch housing. (Figures 9 and 10)

My dealer is being told that this TSB applies to my SEL (problem posted elsewhere) so apparently the TSB is not necessarily Energi specific. ------------------------------------------------------------------------------------------------------------------------------------------- TSB 15-0089ENERGI – DISCHARGED 12 VOLT BATTERY FORD: 2013-2014 C-MAX This article supersedes TSB 14-0155 to update the vehicle model lines and Service Procedure. ISSUE: Some 2013-2014 C-MAX Energi vehicles may exhibit a concern with a discharged 12 volt battery. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Disconnect the 12 volt battery. Refer to Workshop Manual (WSM), Section 414-01.Connect the Rotunda Midtronics GR1-190 or GRX-3590 Diagnostic Battery Charger to the vehicle’s battery terminal posts only. Battery cables must be removed and no other connections, such as body ground, can be in the circuit during testing. Select diagnostic fast charge. On GR1-190 only - select above 400 km (250 miles) or below 400 km (250 miles) based on vehicle mileage. Select battery type Lead Acid. Enter cold cranking amp (CCA) rating of 390 CCA. Did the battery pass the load test? Yes - allow battery to fully charge. After charging is complete, reconnect the 12 volt battery. Refer to WSM, Section 414-01. Proceed to Step 4. No - record the failure code. Replace the battery. Refer to WSM, Section 414-01. Make sure the 12 volt battery is fully charged. Using Integrated Diagnostic System (IDS) service tool, perform the battery monitoring system (BMS). Reset after the new battery is connected. Proceed to Step 4. Reprogram the powertrain control module (PCM), DC/DC converter (DCDC), instrument panel cluster (IPC), gateway module (GWM) and if equipped with the 4.2-inch display, the front control / display interface module (FCDIM) using IDS release 91.05 or higher. Make sure you are connected to the internet when entering module programming to guarantee you will receive the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Inspect vehicle communication module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. Connect the VCM to the vehicle’s primary data link connector. Do not connect the VCM to the GWM data link connector (DLC). Turn off all accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system) and close doors. Disconnect or depower any aftermarket accessories. Disable IDS scan tool sleep mode, screen saver and hibernation modes. Create all IDS sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Connect a battery charger to the 12 volt battery. Was the vehicle built on or before 9/12/2013? Yes - replace the telematics control unit (TCU) module. Refer to WSM, Section 415-00. Proceed to Step 6. No - proceed to Step 6. Was the vehicle built on or before 6/3/2013? Yes - proceed to Step 7. No - proceed to Step 8. Inspect the wiring for damage or chafing in the rear liftgate area, driver door connector wire harness C339, and front passenger door connector wire harness C340 (Figures 1, 2, 3 and 4). Is damage or chafing present? Figure 1 - 15-0089 Figure 2 - 15-0089 Figure 3 - 15-0089 Figure 4 - 15-0089 Yes - repair the circuits as needed. Refer to Wiring Diagram (WD), Section 5-1. After repair, wrap the affected area with 3M™ Temflex™ Cotton Friction Tape or equivalent to prevent future concerns. Proceed to Step 8. No - wrap affected area with 3M™ Temflex™ Cotton Friction Tape or equivalent to prevent future concerns. Proceed to Step 8. Print the information sheet and provide to the customer. Communicate to the customer that Ford recommends disconnecting any devices attached to the auxiliary power port, USB port and OBDII port when the vehicle is turned off (such as cell phone chargers, USB devices, insurance company snapshot devices). (Figure 5) Obtain Locally Part Number Part Description 1755 3M™ Temflex™ Cotton Friction Tape PART NUMBER PART NAME DM5Z-19K350-B TCU Module BXT-67R 12-V Battery OTHER APPLICABLE ARTICLES 13B12

TSB 14-0173 DISCHARGED 12-VOLT BATTERY OR SERVICE ADVANCETRAC CLUSTER MESSAGE AFTER FOUR WHEEL FLAT TOWING BEHIND RV - BUILT ON OR BEFORE 7/22/2014 Publication Date: September 16, 2014 FORD: 2013-2014 C-MAX ISSUE: Some 2013-2014 C-MAX Hybrid or Energi vehicles built on or before 7/22/2014 may exhibit a discharged 12-Volt battery or a Service AdvanceTrac cluster message after four wheel flat towing behind a recreational vehicle (RV). ACTION: Follow the Service Procedures steps to correct the condition. SERVICE PROCEDURE If the vehicle is a 2013 C-MAX Hybrid or Energi, reprogram the powertrain control module (PCM) and the instrument panel cluster (IPC) to the latest calibration using IDS release 91.05 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Proceed to Step 3.If the vehicle is a 2014 C-MAX Hybrid or Energi vehicle built on or before 7/22/2014 reprogram the PCM to the latest calibration using IDS release 91.05 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Proceed to Step 3.Print the customer towing instructions attached to the end of this article and provide it to the customer. Make sure the customer is aware they can ignore the SHIFT TO PARK or TRANSMISSION NOT IN PARK messages during recreational towing that will appear in the instrument cluster when the transmission is in the N position and the ignition is in the off position.

TSB 14-0155 HYBRID AND ENERGI – DISCHARGED 12 VOLT BATTERY Publication Date: August 27, 2014 FORD: 2013-2014 C-MAX This article supersedes TSB 13-7-10 to update the model years, Title, Issue Statement and Service Procedure. ISSUE:Some 2013-2014 C-MAX Hybrid and Energi vehicles may experience a concern with a discharged 12 volt battery. ACTION:Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Disconnect the 12-volt battery. Refer to Workshop Manual (WSM), Section 414-01.Connect the Rotunda Midtronics GR1-190 or GRX-3590 Diagnostic Battery Charger to the vehicle’s battery terminal posts only. Battery cables must be removed and no other connections, such as body ground, can be in the circuit during testing. Select diagnostic fast charge. On GR1-190 only - select above 400 km (250 miles) or below 400 km (250 miles) based on vehicle mileage. Select battery type Lead Acid. Enter cold cranking amp (CCA) rating of 390 CCA. Did the battery pass the load test? Yes - allow battery to fully charge. After charging is complete, reconnect the 12-volt battery. Refer to WSM, Section 414-01. Proceed to Step 4. No - record the failure code. Replace the battery. Refer to WSM, Section 414-01. Make sure the 12-volt battery is fully charged. Using Integrated Diagnostic System (IDS) service tool, perform the battery monitoring system (BMS). Reset after the new battery is connected. Proceed to Step 4. Reprogram the powertrain control module (PCM), DC/DC converter (DCDC), instrument panel cluster (IPC), gateway module (GWM) and, if equipped with the 4.2-inch display, the front control / display interface module (FCDIM) using IDS release 91.05 or higher. Make sure you are connected to the internet when entering module programming to guarantee you will receive the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Inspect vehicle communication module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. Turn off all accessories (radio, heated/cooled seats, head lamps, interior lamps, HVAC system, etc.) and close doors. Disconnect or depower any aftermarket accessories. Disable IDS scan tool sleep mode, screen saver and hibernation modes. Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Connect a battery charger to the 12-volt battery. Is the vehicle an Energi built on or before 9/12/2013? Yes - replace telematics control unit (TCU) Module. Refer to WSM, Section 415-00. Proceed to Step 6. No - proceed to Step 6. Is the vehicle built on or before 6/3/2013? Yes - proceed to Step 7. No - proceed to Step 8. Inspect wiring for damage or chafing in rear liftgate area, driver door connector wire harness C339, and front passenger door connector wire harness C340 (Figures 1, 2, 3 and 4). Is damage or chafing present? Figure 1 - 14-0155 Figure 2 - 14-0155 Figure 3 - 14-0155 Figure 4 - 14-0155 Yes - repair circuits as needed. Refer to Wiring Diagram (WD), Section 5-1. After repair, wrap affected area with 3M™ Temflex™ Cotton Friction Tape or equivalent to prevent future concerns. Proceed to step 8. No - wrap affected area with 3M™ Temflex™ Cotton Friction Tape or equivalent to prevent future concerns. Proceed to step 8. Print information sheet and provide to customer. Communicate to customer that Ford recommends disconnecting any devices attached to the auxiliary power port, USB port and OBDII port when the vehicle is turned off (e.g. cell phone chargers, USB devices, insurance company snapshot devices, etc.). (Figure 5)

TSB 13-12-24HYBRID - RED TRIANGLE LAMP AND POSSIBLE NO-START - P0ADC, P0AE0 OR P0AE7 Publication Date: December 17, 2013 FORD: 2013 C-MAX 2013-2014 Fusion LINCOLN: 2013-2014 MKZ ISSUE: Some 2013 C-MAX Hybrid vehicles built on or before 10/14/2013 and 2013-2014 Fusion/MKZ Hybrid vehicles built on or before 9/30/2013 may exhibit an illuminated red triangle lamp and possibly a no-start condition. Diagnostic trouble codes P0ADC, P0AE0 and/or P0AE7 will be stored in the battery energy control module (BECM). ACTION: Reprogram the BECM to the latest calibration using IDS release 87.03 and higher. Calibration files may also be obtained at www.motorcraft.com. At the Module Reprogramming screen in the IDS service tool, select Program PCM. By selecting PCM the update will be applied to the appropriate modules as required by the software update.

TSB 14-0020HYBRID/ENERGI - CHECK ENGINE AND/OR WRENCH LAMP AND VARIOUS DTCS Production Date: January 29, 2014 FORD: 2013 C-MAX, Fusion LINCOLN: 2013 MKZ This article supersedes TSB 13-11-11 to update the Service Procedure. ISSUE: Some 2013 C-MAX, Fusion/MKZ Hybrid and Energi vehicles may exhibit the check engine lamp, and/or wrench lamp, and/or red triangle lamp illuminating accompanied by various diagnostic trouble codes (DTCs). ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Do you have any of the following DTCs: P0053, P01EB, P0400, P0505, P0600, P061A, P062C, P06B8, P0B0D, P0C28, P0C29, P0C2A, P1124, P175A, P2610, U1011? Yes - one or more of the DTCs are present. Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 88.03 and higher. Calibration files may also be obtained at www.motorcraft.com. At the Module Reprogramming screen in the IDS service tool, select Program PCM. By selecting the PCM the update will be applied to the appropriate modules as required by the software update. No - this article does not apply. Refer to the Workshop Manual (WSM) or Powertrain Control/Emissions Diagnosis (PC/ED) manual for normal diagnostics.

TSB 14-0030REAR DOOR TRIM PANELS LOOSE - BUILT ON OR BEFORE 6/28/2013 Publication Date: February 17, 2014 FORD: 2013 C-MAX ISSUE: Some 2013 C-MAX vehicles built on or before 6/28/2013 may exhibit loose attachment of the left or right rear door trim panels, typically near the bottom of the door. A new retaining clip is now available to perform the repair. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Is the affected rear door trim panel damaged as a result of the loose attachment? Yes - replace the rear door trim panel. Refer to Workshop Manual (WSM), Section 501-05. Use new style grey retaining clip on new door panel in the location identified. Repair is complete. (Figures 1 and 2) Figure 1 - 14-0030 Figure 2 - 14-0030 No - proceed to Step 2. Remove the affected rear door trim panel. Refer to WSM, Section 501-05.Remove and discard the one retaining clip from the rear door trim panel as shown. (Figure 2)Install the new grey retaining clip into the door trim panel. When the retaining clip is inserted correctly a clicking noise can be heard. Install the rear door trim panel. Refer to WSM, Section 501-05.

TSB 14-0037GLOBAL POSITIONING SATELLITE MODULE (GPSM) - NAVIGATION DISPLAY OFFSET OR INCORRECT POSITION BUILT ON OR BEFORE 1/6/2014 Publication Date: February 21, 2014 FORD: 2013 Fiesta 2013-2014 C-MAX, Focus, Fusion, Mustang, Taurus LINCOLN: 2013-2014 MKS, MKZ FORD: 2013-2014 E-Series, Edge, Escape, Expedition, Explorer, F-Super Duty, Flex LINCOLN: 2013-2014 MKT, MKX, Navigator ISSUE: Some 2013-2014 vehicles equipped with SYNC® and/or MyFord Touch®, MyLincoln Touch® and built on or before 1/6/2014 may exhibit navigation display offset or incorrect position. The last known vehicle location may be displayed instead of current location, or the vehicle location may be displayed as off road from the current vehicle position. ACTION: Reprogram the GPSM to the latest calibration using IDS release 89.02 or higher. Calibration files may also be obtained at www.motorcraft.com.

TSB 14-0074DTC P06B8 AND/OR DTCS PRESENT IN PCM CONTINUOUS MEMORY FOLLOWING REPAIRS OR ENGINE RUN-ON Publication Date: April 11, 2014 FORD: 2013 C-MAX, Fusion LINCOLN: 2013 MKZ ISSUE: Some 2013 C-MAX, Fusion and MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P06B8 in the powertrain control module (PCM) and/or have PCM continuous memory diagnostic trouble codes (CMDTCs) that will not clear after the cause has been repaired. In addition, the engine in some vehicles may continue to run-on for up to 5 seconds after powering down the vehicle when the engine is running. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Using IDS, perform a Keep Alive Memory (KAM) reset. Select: Toolbox Powertrain Reset KAM, PCM Relearn the misfire monitor profile. Start the vehicle, leave the transmission gear selector in Park. Perform a manual tip-in on the accelerator pedal to force an engine startup. Allow the engine to run 15 seconds and shut down. If after 15 seconds the engine does not shut down, turn off the vehicle. After key off, engine will run an additional 5 seconds. Leave the ignition off for a minimum of 20 seconds.Turn the ignition on and using IDS check for PCM CMDTCs.Are PCM CMDTCs present and/or does the engine run-on for 5 seconds after powering down when the engine is running? No - repair is complete. Yes - perform the PCM Programmable Module Installation (PMI) routine. Refer to Workshop Manual (WSM), Section 418-01.

TSB 14-0078INTELLIGENT ACCESS SMART UNLOCK INOPERATIVE - BUILT ON OR BEFORE 11/27/2013 Publication Date: Aprii 23, 2014 FORD: 2012-2014 Focus 2013-2014 C-MAX, Escape This article supersedes TSB 13-12-13 to add a production fix date and update the vehicle model years. ISSUE: Some 2012-2014 Focus, 2013-2014 C-Max and Escape vehicles equipped with Passive Entry-Passive Start (PEPS) and Intelligent Access (IA), and with a built on or before 11/27/2013 may exhibit a customer concern of intermittent IA Smart Unlock function at the left or right front door is inoperative. This may be due to a salt, water, dirt film which has developed on internal components of the exterior front door handle. ACTION: Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Do the power door locks function normally when using the remote control? Yes - proceed to Step 2. No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis. Does the IA Smart unlock the doors? Yes - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis. No - proceed to Step 3. Remove the affected exterior front door handle. Refer to WSM, Section 501-14.Using a Torx T6 screwdriver, carefully remove the two (2) screws, and remove the front door antenna, and door locking sensor assembly. (Figures 1 and 2) Figure 1 - 14-0078 Figure 2 - 14-0078 Clean all parts using clear water, except the electrical connector, and dry using compressed air ensuring all moisture has been removed.Apply SONAX® Polymer Net Shield or equivalent to all inner surfaces of the exterior front door handle, all outer surfaces of the front door antenna and door locking sensor. (Figure 3) Figure 3 - 14-0078 Do not apply any of the product to the electrical connector. Allow the spray to dry for five (5) minutes.To install, reverse the removal procedure Steps 3 and 4.

TSB 14-0085HF-35 TRANSMISSION FLUID LEAK AT DAMPER HOUSING TO TRANSMISSION CASE JOINT - RTV SEALANT FAILURE - BUILT ON OR BEFORE 12/1/2013 Publication Date: April 25, 2014 FORD: 2013 C-MAX 2013-2014 Fusion LINCOLN: 2013-2014 MKZ ISSUE: Some 2013 C-Max, 2013-2014 Fusion, MKZ Hybrid and Energi vehicles equipped with a HF-35 automatic transmission and built on or before 12/1/2013 may exhibit a transmission fluid leak at the damper housing to transmission case joint. This condition may be due to an adherence failure of the RTV. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Remove the transmission from the vehicle and separate the damper housing from the transmission case. Refer to the Workshop Manual (WSM), Section 307-01.Use Motorcraft® Silicone Gasket Remover to remove old RTV from the housing and case mating surfaces. Allow to dry.Use Motorcraft® Metal Surface Prep Wipes to clean and etch the mating surfaces. Allow to dry.Apply a bead of Motorcraft® Ultra Silicone Sealant and reassemble the transmission. Refer to WSM, Section 307-01.Install the transmission. Refer to WSM, Section 307-01.

TSB 14-0187WRENCH OR SERVICE ENGINE SOON LAMP AND CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS) P1A18, P1A19, P0AEE, P0BCD - BUILT ON OR BEFORE 3/27/2014 Publication Date: October 7, 2014 FORD: 2013-2014 C-MAX This article supersedes TSB 14-0071 to add a production fix date. ISSUE: Some 2013-2014 C-MAX Hybrid/Energi vehicles built on or before 3/27/2014 may exhibit a Wrench lamp (Hybrid) or Service Engine Soon lamp (Energi) illuminated accompanied by CMDTCs P1A18, P1A19, P0AEE or P0BCD. ACTION: Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 89.05 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.

TSB 14-0206 OVERHEAD CONSOLE LOOSE OR RATTLING Publication Date: November 4, 2014 FORD: 2012-2014 Focus 2013-2014 C-MAX ISSUE: Some 2012-2014 Focus and 2013-2014 C-MAX vehicles may exhibit an overhead console that is loose or rattling. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE A service repair kit is now available to resolve this concern. Obtain the Overhead Console Modification Repair Kit. Refer to the instruction sheet contained within the kit to complete the repair.

FORD: 2013 C-MAX This article supersedes TSB 13-04-13 to update the Part List/Service procedure and vehicle build date. ISSUE:Some 2013 C-MAX vehicles equipped with a 4.2 inch display radio only and built on or before 6/21/2013, may exhibit a 12-volt battery that is unable to maintain a charge or becomes discharged. ACTION:Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Reboot the scan tool. Install a battery charger. Reprogram the front control/display interface module (FCDIM) to the latest calibration using IDS release 85.05 or 86.01 and higher. This new calibration is not included in the VCM 2012.9 DVD. Calibration files may also be obtained at www.motorcraft.com. Be aware that electrical accessories may operate during programming and should be considered a characteristic. Reset FCDIM display time and date, refer to the Owners Manual, Audio System section. WARRANTY STATUS:Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT: Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool Note: Topic title edited by poster.

TSB 13-9-9 CLUNK/RATTLE NOISE FROM FRONT END DURING PARKING MANEUVERS AND/OR OVER ROUGH SURFACES AT LOW SPEEDS BETWEEN 8-32 KM/H (5-20 MPH) FORD: 2012-2014 Focus 2013 C-MAX 2013-2014 Escape ISSUE:Some 2012-2014 Focus, 2013-2014 Escape and C-MAX vehicles may exhibit a clunk and/or rattle-type noise from the left and/or right front strut area at speeds between 8-32 Km/h (5-20 MPH) over minor road surface imperfections ACTION:Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Attach Rotunda Wireless ChassisEAR (JSP97202) or equivalent to the front strut mounts on the affected side of the vehicle. Road test vehicle. Is a rattle-type noise evident from the left and/or right front strut area at speeds between 8-32 Km/h (5-20 MPH) over minor road surface imperfections? No - this procedure does not apply. Refer to Workshop Manual (WSM), Section 100-04 for normal diagnosis. Yes - proceed to Step 3. Raise vehicle on a hoist. Refer to WSM, Section 100-02. Reach through the spring and pull the strut dust boot down from the strut bearing. (Figure 1) Figure 1 - Article 13-9-9 Pull strut jounce bumper straight down from the strut bearing. Liberally apply Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound or equivalent lubricant to the length of the strut shaft that contacts the jounce bumper plus 15 mm (1/2 inch). Ensure the lubricant is applied completely around the strut shaft. (Figure 2) Figure 2 - Article 13-9-9 Lubricate the top of the jounce bumper and position the jounce bumper into the strut bearing. Position the dust boot on to the strut bearing, ensuring the boot is fully seated. Repeat Steps 4-8 on the other side of the vehicle. PART NUMBER PART NAME XG-3-A Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound WARRANTY STATUS:Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT: Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

TSB 13-12-13 INTELLIGENT ACCESS SMART UNLOCK INOPERATIVE Publication Date: November 28, 2013 FORD: 2013 C-MAX 2013-2014 Focus FORD: 2013-2014 Escape ISSUE: Some 2013 C-MAX, 2013-2014 Escape and Focus vehicles equipped with Passive Entry-Passive Start (PEPS) and Intelligent Access (IA) may exhibit a customer concern of intermittent IA Smart Unlock function at the left or right front door is inoperative. This may be due to a salt, water, dirt film which has developed on internal components of the exterior front door handle. ACTION:Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Do the power door locks function normally when using the remote control? Yes - proceed to Step 2. No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis. Does the IA Smart unlock the doors? Yes - this article does not apply. Refer to Workshop Manual (WSM), Section 501-14 for normal diagnosis No - proceed to Step 3. Remove the affected exterior front door handle. Refer to WSM, Section 501-14.Using a Torx T6 screwdriver, carefully remove the two (2) screws, and remove the front door antenna, and door locking sensor assembly. (Figures 1 and 2) Figure 1 - 13-12-13 Figure 2 - 13-12-13 Clean all parts using clear water, except the electrical connector, and dry using compressed air ensuring all moisture has been removed.Apply SONAX® Polymer Net Shield or equivalent to all inner surfaces of the exterior front door handle, all outer surfaces of the front door antenna and door locking sensor. (Figure 3) Figure 3 - 13-12-13 Do not apply any of the product to the electrical connector. Allow the spray to dry for five (5) minutes.To install, reverse the removal procedure Steps 3 and 4. Obtain Part Locally Part Number Part Description 223 100 Sonax® Polymer Net Shield