3-mer Posted June 7, 2013 Report Share Posted June 7, 2013 I was just at the dealer for an upgrade. They had the car for three hours, said the update was complete. Nothing changed on the screen. I logged into SyncMyRide and it did not show the new version. Is this update only available for the SEL or did the dealer mess up somehow? Quote Link to comment Share on other sites More sharing options...
HannahWCU Posted June 7, 2013 Report Share Posted June 7, 2013 I've got an SE and I have got the 3.5.1 update installed last week. Quote Link to comment Share on other sites More sharing options...
salprint Posted June 7, 2013 Report Share Posted June 7, 2013 Ditto KAL Cmax 1 Quote Link to comment Share on other sites More sharing options...
JohnTrigger Posted June 8, 2013 Report Share Posted June 8, 2013 on your sync my ride website, download the version checker onto USB and use it, then upload it back to sync my ride to see if you were in fact updated. The dealer should have done this for you, but might not of. Quote Link to comment Share on other sites More sharing options...
dtorres Posted June 8, 2013 Report Share Posted June 8, 2013 Same here SE with MyTouch and navigation and they did the update last week. I'd go to a different dealership if possible and explain to them that the other dealership couldn't figure it out. Quote Link to comment Share on other sites More sharing options...
salsaguy Posted June 9, 2013 Report Share Posted June 9, 2013 i agree nothing one dealer loves more than to take a customer/business from another bad dealer. Quote Link to comment Share on other sites More sharing options...
3-mer Posted June 10, 2013 Author Report Share Posted June 10, 2013 This update should also give me the new screen, right. I will try a different dealer Quote Link to comment Share on other sites More sharing options...
hmatthews102 Posted June 26, 2013 Report Share Posted June 26, 2013 I just came from the dealer after oil change and MFT update. I also see nothing different on the screen. The letter said the outside temp would appear there, but it has not. I will download and check the version. I cannot believe that all of these dealers all over the country are that bad. Quote Link to comment Share on other sites More sharing options...
hmatthews102 Posted June 26, 2013 Report Share Posted June 26, 2013 Version check says I have DM5T-14D546-AD. Sync site says DM5T-14D544-AD, which it says I already had, was loaded today. I did a master reset and nothing changed. Is there a way to upgrade this myself, or does it have to be done by the dealer? It is a simple computer flash. Quote Link to comment Share on other sites More sharing options...
Edsel Posted June 26, 2013 Report Share Posted June 26, 2013 Version check says I have DM5T-14D546-AD. Sync site says DM5T-14D544-AD, which it says I already had, was loaded today. I did a master reset and nothing changed. Is there a way to upgrade this myself, or does it have to be done by the dealer? It is a simple computer flash. Unfortunately it's a dealer only kinda thing. Quote Link to comment Share on other sites More sharing options...
zhackwyatt Posted June 27, 2013 Report Share Posted June 27, 2013 Version check says I have DM5T-14D546-AD. Sync site says DM5T-14D544-AD, which it says I already had, was loaded today. I did a master reset and nothing changed. Is there a way to upgrade this myself, or does it have to be done by the dealer? It is a simple computer flash.It has to be done by the dealer because the PCM in the car has to be updated as well as MFT. Sounds like another incompetent dealer. Quote Link to comment Share on other sites More sharing options...
dlapean Posted June 27, 2013 Report Share Posted June 27, 2013 I have the C-Max Hybrid SE,........and just got the Upgrade done, at the dealership,..last week. Quote Link to comment Share on other sites More sharing options...
rkk Posted July 3, 2013 Report Share Posted July 3, 2013 The same thing happened to me. Hopefully next week I will be taking it back to get it taken care of. Quote Link to comment Share on other sites More sharing options...
LizM Posted July 3, 2013 Report Share Posted July 3, 2013 I have an SEL, but when they did my upgrade the temp did not show up on the main screen..I checked and they had it in the "Off" position...Clicked "On" and now the temp shows up. Quote Link to comment Share on other sites More sharing options...
keneek Posted July 4, 2013 Report Share Posted July 4, 2013 I have an SE and had the update done last week. It took 2 days, but everything seems to work. They gave me another C-Max as a loaner. Quote Link to comment Share on other sites More sharing options...
mycmax Posted August 4, 2013 Report Share Posted August 4, 2013 I have an SE with touch but not Nav. For those of you who don't have NAV but have had a successful update could you confirm which version syncmyride says you have? When the upgrade is successful I should have the new powerflow screen right? I took it to my dealer to have the update done but it looks like they didn't do it right as I don't have the powerflow screen that others say they have after the update. Syncmyride says the dealer installed the same version as was installed on my car on its build date and it also says that I have the most current version available and I wasn't able to download the version checker tool that I have seen others reference in posts. I am beyond frustrated with my dealer right now for this and a couple of other unresolved issues. Before my third trip to the service department this week I want to make sure I have as much information as possible of what others see, have experienced, etc to back up my case that I think something isn't working right with the upgrade. Quote Link to comment Share on other sites More sharing options...
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