Build Quality

[Houston91]

I own a 2015 CMAX but before the car reached 900 miles it began making a loud rattling noise from the right front wheel well.

After several trips to multiple dealerships numerous test drive several technicians tell me that it's my imagination ETC, set out on a mission to reproduce this sound I go to one last dealership after a extended test drive on different pavement the noise is reproduce It is taken for evaluation and determined that it is a defective strut mount. First thought why doesn't automaker distributor cars that have defective parts from day one?

Secondly it turns out that the part was on backorder because it had been redesigned more than three times from the time my model went down line 11/15 & the time that they called me to tell me to part arrived after furiously calling & speaking to a regional customer service representative it seems as if though Ford knows of the said defect but still released the car for consumer purchase & use.

The car is definitely engineered beyond normal for its class however attention to detail fit, finish & build quality is less than acceptable.

It is unfortunate that an American company that sells cars globaly is not more committed to evaluating the safety of the product before it's released to the marketplace it appeers in effort to capture sales they over look consumer satisfaction and safety, SHAME on FORD.

Edited June 26, 2015 by Houston91

[ls973800]

It is unfortunate that an American company that sells cars globaly is not more committed to evaluating the safety of the product before it's released to the marketplace it appeers in effort to capture sales they over look consumer satisfaction and safety, SHAME on FORD.

 

First I have never heard of or read of this problem.  If your 2015 built in November has had three design changes to this part already, earlier models such as the 2014 and maybe even the 2013 must also have used the same part.   How is the noise a safety issue?  You never gave more information other than you had to go on an extended test drive over various types of pavement before the noise was reproduced.

 

ANY car manufacturer will have items that fail, regardless of testing.  In todays world economy, the defective part could have been assembled or manufactured anywhere.

 

How is Ford not committed to evaluating the safety of their products?  I have worked in MANY Ford, GM, and Chrysler Plants as an outside contractor and  have witnessed some of their safety evaluations and product testing.

 

So you got a car with a bad strut mount.  It's not the end of the world.  If it bothers you that much, trade it in for a Toyota or Honda.  I hear their cars are so reliable that they never have recalls or mechanics in their service departments.  :lol:

[edward stewart]

So you got a car with a bad strut mount.  It's not the end of the world.  If it bothers you that much, trade it in for a Toyota orHonda.  I hear their cars are so reliable that they never have recalls or mechanics in their service departments.  

 

 

That would be Roll's Royce, they never break down. \

 

 

As to the rest of the post, It's called 

 

MASS PRODUCTION

[cheezy]

Secondly it turns out that the part was on backorder because it had been redesigned more than three times from the time my model went down line 11/15 & the time that they called me to tell me to part arrived after 

 

 

It's actually only 07/15. 

[Robert Fugate]

Their's over 10,000 moving parts in a car. Years ago it was the norm to take a new car in 2 to 3 times to get all the bugs worked out.

[fcforce]

Did the dealership ever resolve your problem? I am having the same issue.

Edited August 21, 2015 by fcforce