Thanks for the update, wb8nbs.
Please continue to work with your customer service manager to reach a resolution. Let me know if you have any updates, and I’ll gladly add them to the case notes.
Welcome to the community, Jenie Benson!
My name is Tricia, and I’m the U.S. Ford Customer Service Representative. Let me look into this further. What’s the current mileage on your C-MAX Hybrid?
I've got just over 20K on mine. Had this issue since last winter just shortly after it reached 850 miles when the weather got below 15 degrees for the first time. Had it in a number of times for a lot of unrelated stuff covered under warranty and regular maintenance and dealership never could get it to act up. Then spring came and it stopped being obvious.
As soon as it started doing it this winter (which was late cause winter has been really warm this year), I took it in and had a service writer ride along with me. Finally someone other than myself or my husband experienced it. Left the car with them that day for troubleshooting and missed work. They found that active noise cancelling TSB, but did zero work the first day. Called to ask if I could leave it another day. I asked for a rental and didn't get one, but wanted them to fix the car so I left it. They waited until the end of the next day to finish the TSB and it was too warm by that afternoon to test it. I needed to go to work the next day and they still could not provide a loaner or rental even though I have paid for an extended warranty which covers that so I had to take the car. Very next morning - WAHHHHH and it was not fixed. Called the service writer from the car on my way to work as it was doing it and told him it was not fixed. He must not have noted it anywhere because Chris the regional guy out here was talking with the serivce manager at the dealership who thought my car was fixed. Totally not fixed.
Now it's been way to warm and I'm going to get stuck waiting until next winter which is what I warned Chris about. This is NOT okay. This is an expensive car and I expect it not to have this kind of issue. I have started calculating how many days it has been in the shop for all warranty related issues to begin purusing lemon law - which totally sucks, cause other than this, I love the car, but my husband is not about to let us keep a car with a warranty issue the dealership can't find or fix.
FYI, mine is an Energi, so the other catch is that I can't have charged the car to experience this problem. I spent about a month not charging the car every day (and wasting tons of money in gas) hoping the weather would be cold enough to get it to act up enough to take it back to the dealer. Once the electric only charge is depleted and it runs like a regular hybrid, that's when there is a problem (this never happens in electric mode).