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Don't know about Energi cars but for Hybrids after they shut down the sync 2 software updates and the car self-test the Ford site offers little for sync 2 users. I don't go to the web site or use the app any more.

My bearings were shot on multiple shafts. Tech says not worth repairing so I just ordered a 2016 transmission after trying your method of running both VIN's through the oemparts website to check for replacement transmission part #. I think I found that there was some sort of change during the 2016 year since they list a trans built up to a month then one built after that month but both have the same replacement #. Hopefully my repair goes as smooth as others on this thread.

I cannot thank you all enough for posting your experiences with your C-Max transmission problems. I recently sold my 2013 (9/2012 build) C-Max with 91k to a private party. When I sold it, I did hear some noise that sounded like a bearing but I thought it was probably a wheel bearing. I informed the buyer and we negotiated a fair price, factoring in the cost to replace a wheel bearing. I offered to have the car repaired first but she really wanted the car so she said she would take care of it after the sale. Yesterday, she sent me a text saying that her mechanic checked the noise and it is the transmission and will be a $5000 charge for repair! At first I couldn't believe it and told her to get a second opinion from a Ford dealer and started looking at C-Max transmissions on Ebay thinking that even if the tranny was shot, it wouldn't cost 5k to replace. After more searching, I came to this forum and read through this thread. I would have never guessed that the transmission would be covered under the 8yr/100,000 Hybrid Electrical warranty! I was sure that would be covered under the 5yr/60,000 powertrain warranty which has obviously lapsed. Anyway, she took the car to a Ford dealer today and they are going ahead with the warranty replacement of the transmission. What a huge relief. Again, a huge shout-out to you guys. You rock. -siggy