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Great! 1. In Forscan, click on the top-most icon (the car with the yellow i), then click on the Connect button (see arrow: 2. This will initiate the connection with the car. On the right side of the window, you should see various events in the log. It establishes the connection, identifies the VIN/make/model and then it enumerates (detects) every module it finds--should be around 30 in all, give or take. As part of this process it will also display any diagnostic trouble codes that are found. 3. Once it's done detecting all the modules (usually the last one is IPC - Instrument Panel Control Module), it will ask you if you want to save the corrent configuration as a profile. I suggest you do this--there's no downside and in some cases it can come in handy. As part of saving it there is a text box for you to name the profile--just accept the default name unless you really want to call it something different. 4. Now that the car is connected, you'll want to find and click on the icon that looks like a computer chip (6th one down from the top/third one from the bottom). 5. You'll see a long list on the right side (that unfortunately isn't sorted alphabetically). Look in the list for: TCU Module configuration (AS BUILT format) and click on it. 6. Look near the bottom left corner of the window for the little play button in a circle--like this: Click on it. 7. Forscan will pop up a scary warning that "Changing configuration is potentially not safe". Remember that at this stage we're not changing anything, so there is nothing to worry about. Click the OK button to acknowledge the warning. 8. Forscan will query the module and get each block of the as-built (programming)--should only take a couple of seconds. What you should end up with is a screen with a bunch of rows of alphanumeric strings in little boxes. 9. The very first thing you should do as a best practice is save a backup copy of this information. That way you will always have the original configuration in case you need to refer back to it or even revert to it. The way to take a backup is to click on the "Save All" button, which is near the bottom of the screen. When you click it, a box will come up where you can choose where you want to save the backup file and what you want to call it. You can just keep the defaults and hit OK. 10. Take a picture with your smart phone (or a screenshot if you know that process in Windows) of the entire as-built data, which should start with the line: 754-01-01 and end with the line 754-05-02. 11. Since we're not making any changes at this point, go ahead and click the little stop button in a circle--like this: . 12. It's a good idea to go back to the top icon (car with a yellow i) and then click the little disconnect icon (right next to the connect button you clicked in step 1. You can then shut the car off and pull the OBD2 adapter off the OBD2 port. 13. Upload the pic or screenshot you took of your modem programming here, or you can PM it if you don't want to post it. That's it. Let me know if anything is unclear.

May have nothing to do with the platform . . .I just checked and AT&T 4G cell service is down (checked with 3 mobile devices) in my area so at least for now it appears the root cause is my FFE not being able to make contact with the Fordpass backend.