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The rear suspension is built similar to many other cars on the road and should have no problem being serviced by a local repair shop. I would check the rear shock mount first. They are made of aluminum and tend to disintegrate over time. I recently had to replace mine on my 2013 Energi after one failed.

Thanks Jus! This should be required reading for the SALESMEN at Ford dealerships! They have no clue on how to tell new drivers to drive their cars. One of Asia's running buddies picked up her new loaded SEL C-MAX last week and the idiot salesman told her there was no way she would get over 37mpg!!! Can you believe that? I told her maybe it was a challenge......for her to prove him wrong. I have given her the forum link and expect her to drop in sometime soon.