oldbeyondmeasure

For 2017 C-Max Energi Titanium with Sync 3, after Ford dealer update, here is the information I think you are seeking:

I am not seeing Oil Life Remaining, at least not yet. I suspect these factors may be in play here: Sync 3 version (I don't have 3.4 level version) and FordPass app/smartphone combination, as I have an Android phone. I cannot prove this with respect to the FordPass app, but I know of at least one other smartphone app that has different features between iPhone and Android versions. My C-Max did tell me last year that it was time to get an oil change two years to the day from the previous one. I had driven 3,300 miles since the previous oil change; probably no more than 600 miles on the gasoline engine. Nearly all of my trips these days are 24 miles or less.

I have a dealer-installed 4G modem on a 2017 C-Max Energi Titanium with Sync 3 v3.0.20204. FORScan shows ACIM part number, strategy, and calibration as follows: Also adding As Built information for the ACIM from FORScan in attached files. However, I compared this with the As Built information that I downloaded from https://www.motorcraftservice.com/AsBuilt for my car and it is identical except that https://www.motorcraftservice.com/AsBuilt shows information for 7D0-08-01 that FORScan does not show.

Curious to know, @David_Tucker4 and others, what versions of Sync your C-Max is running. Mine is Sync 3, v3.0.20204. Value charging did not work in a big way last night as the car basically did not charge until I removed all of the value charging profiles in the FordPass app. Also, I cannot edit the default value charging profile in the app. I suspect these events may be related, or I may have just messed something up. I think some folks are on Sync 3, v3.4, so that is why I ask the question. Thanks in advance. Edit: Oh, and for what it is worth, removing the value charging profiles in the FordPass app wiped out the default charging profile in Sync 3. Since I only charge the car at home, I think I will just set the default charging profile in Sync 3 and be done with it for now. Second edit, 3/19: Couldn't leave well enough alone. I added a new value charging profile for home and the car seems to be obeying it. Oil Life status has now appeared in the FordPass app but now I cannot add or change value charge times in the app. Under "Charge Settings," all that appears now is departure times, which I have set. More patience or tinkering is required; I am not sure which.

I have a dealer-installed 4G modem on a 2017 C-Max Energi Titanium with Sync 3. I managed to get the TCU As Built information with FORScan. See the two screenshots. I hope this information is helpful to someone.

On lock/unlock, my Android phone was touchy about me not holding my finger on the button long enough and show an error message. Of course, you might be having a different problem. I assume you can perform lock/unlock with your key fob. I was able to set charge level notification (before I could set preferred charge times, I think) and it works most of the time. I wonder if you might be having a problem with the cellular network. In my neighborhood the cell service isn't that great and so it sometimes matters where the car is parked in the driveway, believe it or not. This was a particular problem with the old 3G modem/network. I have a 2017 C-Max Energi Titanium with Sync 3 v3.0.02024.

Three quick comments: 1. I have a 2017 C-Max Energi, not a Focus Electric, and it took five days for FordPass to start working correctly with my vehicle. Your mileage may vary. 2. If you have Forscan, you might find the TCU configuration and post it. Mine looks like the attached file. 3. I believe there are others on this forum who have experience with Sync 3.4. I hope this is helpful. Good luck!

Value charge now appears to be working! I have a 2017 C-Max Energi with Sync 3 and a dealer-installed 4G modem. I was able to load value charge times for my home location using the FordPass app on Android as shown in one of the screenshots. I plugged the car in at about 7:30 PM tonight and it did not start charging until 9 PM as it was supposed to according to the value charge times that I loaded. There are two items of note: 1. Loading the value charge times through the FordPass app appears to have deleted the Default value charge times that I had installed previously. I have not tried to reinstall them yet--that will be the next thing to try. 2. The value charge times that have been loaded through the FordPass app *cannot* be edited using the Sync 3 console in the car. I think they can only be edited or deleted through the FordPass app. I hope this information is helpful to someone.

OK, I finally bought myself an OBD USB adapter, installled Forscan on my laptop and ran it on the 2017 C-Max Energi. It reports the TCU configuration shown in the attached screenshot. As previously noted, I had a 4G modem installed by a Ford dealer on January 11, 2022 and it was activated on FordPass on January 16, 2022. I should know in a few days whether the value charge features are now working or not. I hope this information is helpful to someone.

It took five days after the 4G modem installation before I could activate my car on the FordPass app. I had been warned that it might take a few days but I was impatient. In the meantime, I did a master reset on the Sync 3 infotainment system in the car and reloaded the FordPass app on my Android smartphone several times. I have no idea whether these steps helped in the end. I did not do anything special at the dealership before I drove my car home.

Some things in FordPass are working and some are not. FordPass knows the approximate location of the car, although sometimes it thinks the car is at the house next door instead of mine. Remote lock and unlock usually work. Remote start worked the one time I tried it. FordPass will usually notify me when the car is fully charged (I set that alert in FordPass). When it doesn't notify me, I assume the car is having trouble connecting to the 4G network. It is unclear at this time whether the app can update value charge times successfully; I tried again tonight and will test during the next few days. I have a 2017 C-Max Energi with Sync 3. I believe the car has the latest version of the Sync 3 software installed; I updated it a few months ago. Right now, the car is supposed to be charging (with the Default value charge settings in Sync 3). The home screen was showing a charging banner a few minutes ago, but when I clicked on "Details," FordPass had a problem loading whatever it was supposed to display and decided to stop displaying the banner. So value charge is still a work in progress for me.

I am in the USA. Once I got the 4G upgrade, MyFord Mobile stopped working. I had to use FordPass.

I do not currently have the ability to use FORScan; I will have to look into it.

As I understand it, to get the TCU part number, I need to disassemble that corner of the car, which would be a big mistake on my part. Whenever I try to disassemble something and reassemble something, there are always parts left over. is there another way to obtain it? As far as the AsBuilt is concerned, I only know how to extract it from this site: https://www.motorcraftservice.com/AsBuilt Please see the attached file for data that I extracted from a screenshot a few minutes ago. BCE_Modules_Data_from_Screenshot_2022-02-26.txt

Answering the last question, yes, this was an official dealer installed upgrade on January 11, 2022. Also, it took five days for the "Activate Vehicle" prompt to appear on the FordPass app. Two screenshots from the Sync 3 display are attached. I assume that these are what you are looking for. The "Next Charge" time on the first screenshot is simply not correct, as it is not a time I would have picked. Regarding the second screenshot, I cannot modify the "Home" value charge profile in the car or from the FordPass app. *However,* I was able to *delete* it using the FordPass app after I took the screenshot, which I think I was not able to do before. The "Next Charge" time has defaulted to the setting in the Default value charge profile, which may be a step in the right direction. I will have to play with value charge screens in the FordPass app after I charge my car the next time (which may be a while because I don't drive the car every day) because right now the only "Previous Location" in the FordPass app is about 900 feet from where my car sits at night. That house has two Teslas in the driveway and possibly a third one in the garage. Maybe the FordPass app is trying to tell me something? Or maybe that is the location of the nearest cell tower. I don't know. Hope this helps. Update: with only the Default value charge profile available for the car to consider, value charging worked the way that it should tonight. In a couple of days, I will try loading a value charging profile from the FordPass app and see what happens.

2017 C-Max Energi with upgraded modem: some features of the FordPass app work and some don't. App knows the location of the car. Remote lock and unlock usually work. Remote start worked the one time I tried it. App will usually notify me when the car is fully charged (I set that alert). App thought it was setting value charge times and it may have been successful, but they don't work at all. (As soon as I plug the car in, charging begins, regardless of the time of day.) I think there is a conflict between the FordPass app and Sync 3 in the car regarding the value charge times. I cannot delete them and start over.

I am not smart enough to know the precise differences between 3G and 2G, but 2G definitely has less bandwidth so even if the 3G TCU is backwards compatible, I imagine that performance would be degraded. In my experience, roaming capability is a function of what the carrier allows and what the hardware is capable of. I once arrived in London, England with a company phone that should have been capable of accessing one of the UK wireless networks (because it had done so one year earlier) but someone in my company forgot to properly notify Verizon to allow international roaming for me. So the phone was useless until I could call back to the USA on a landline and get the problem fixed. So to my thinking, the TCU has to be capable of roaming and Ford has to have authorized it in their contract with the wireless carrier. My dim memory is that Ford did not contract directly with AT&T but with some cellular reseller that uses the AT&T network. My memory could be incorrect.

One addition to my last post: as far as I can tell, the FordPass app on the phone *cannot* see the Default Value Charge profile.

I have been away from this discussion for a few days and I see posts. One asks: "Has it been determined that people who have done the official upgrade from Ford are able to Value Charge successfully?" The answer for me is "Not yet." However, somewhere along the way, I found a screen in the FordPass app on my phone indicating that Android Auto interferes with FordPass. So I disabled it on the car this afternoon and I was able to load a Value Charge profile from the phone. This Value Charge profile is called "Home." See the screenshot from the Sync 3 display. (Sorry that it appears to be upside down.) Please note that although the phone has a "MAX CHARGE LEVEL" setting, my C-Max appears to have ignored this. In fact, it appears to have ignored the entire Value Charge profile altogether. I am going to have to work with this to see if there is something else that I need to do. Note that there is no Edit button next to the Home profile. I can't see it or change it in Sync 3. Again, if you are having trouble and you use Android Auto, disable it in the Sync settings (on my car, go to "Settings", "Android Auto Preferences," and disable it) and see if that helps at all.

Page 1-3 in this document https://www.fleet.ford.com/cmslibs/content/dam/aem_fleet/en_us/fleet/showroom/resources/2017-C-Max-Modifiers-Guide.pdf contains the following: WARNING: Only use replacement tires and wheels that are the same size and type (such as P-metric versus LT-metric or all-season versus allterrain) as those originally provided by Ford. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of the loss of vehicle control, vehicle rollover, personal injury or death. Additionally, the use of non-recommended tires and wheels could cause steering or suspension failure. If you have questions regarding tire replacement, see an authorized Ford or Lincoln dealer. NOTICE: Do not install an off road, aggressive tread or incorrectly sized tire. Any of these may cause elevated stress to the steering system. This can cause the power steering system to overheat and shut off the power assist, which can affect the safety and performance of your vehicle. Hope this helps.

Responding to GeR2: I can get data on distance traveled but not on energy used.

Responding to ArizonaEnergi: Haha. Yes, I am the dumb schmuck who buys the map upgrade, mainly for convenience; if I loan my car to one of my children or friends, the map software is reasonably up to date. I also use Android Auto and I agree with the posters who say that is a good alternative. However, when I use Google Maps in Android Auto, it seems that I lose access to the Sync 3 infotainment screens. I may be doing something wrong. I have been fussing with the 3G to 4G modem upgrade and posting over in the other forum about it. When I have updated the maps, I have downloaded the file (for $109, if I recall correctly), transferred it to a USB drive, and installed it. Except that it appears the last update never installed, based on the version that is displayed on the Sync 3 screen. So I will have to attempt it again.

Responding to GeR2: On the Vehicle screen, I see location/address (which I have removed from the screenshot), odometer, total driving range, electric range, gasoline range, that the car is unplugged, and a series of menus: Status, Charging, Service, Features & Settings, and Driving Data. The location and range information was not present before yesterday. I have attached a partial screenshot. The white bar above the odometer reading is where the location information is displayed.

After five days, the "Activate Vehicle" prompt showed up on the FordPass app this morning. I was able to execute all of the other instructions in the page that came with my original letter from Ford (copy attached). The lock and unlock features are working, although not always perfectly. I suspect that may have to do with the quality of cellular service in my neighborhood; it isn't the best. So the upshot of all of this is that I needed to be much more patient than I was. The advice from cr08, eostrike, Marz, and others about the process taking several days between modem installation and modem activation appears to be exactly right. FordPass_Activation.PDF

Replying to bookemdano: I have a 2017 C-Max Energy Titanium, purchased in June 2017. The window sticker lists "MyFord Mobile" as standard equipment but doesn't indicate a time limit. It could be five years as bookemdano says; I don't know. I am the original owner. The letter from Ford stated in part: "If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. [New paragraph.] You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner." The letter also says: "If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 ... " It lists Ford.com/Support as a way to contact Ford through the Internet. I had the 4G modem installed on Tuesday of this week at a dealer in Southern California. It is not working; FordPass cannot connect to it for remote lock/unlock, etc. I had an online chat through the FordPass app with Ford Support yesterday. Ford Support told me that I have not activated the modem but when I install the FordPass app on my Android smartphone, the activation prompt never appears. (I have done this six times and I did two master resets on Sync 3 in the car. No go so far.) Ford Support told me to take it back to the dealer: “Since the modem was recently installed and it’s not loading the activation in the app you will have to go back to the dealership. The dealership will have to reach out to the Ford Technical Hotline.” I keep hoping that this issue has to do with Ford Motor Company's computer servers updating slowly as some on this site have suggested. If the modem doesn't magically fix itself over the weekend, that is what I will do next week. I hope this helps.