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Found 22 results
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SSM 32308 - 2012-2013 C-Max/Focus/Fusion/MKZ Hybrid - Plug In Hybrid - Battery Electric Vehicles - A/C Compressor Noise - Low Refrigerant Charge Some 2012-2013 C-Max/Focus/Fusion/MKZ Hybrid/Plug In Hybrid and Battery Electric vehicles may exhibit excessive noise from the electric A/C compressor. A/C compressor noise in these vehicles may occur due to an incorrect refrigerant level or restriction in the system. Prior to following normal diagnostics for A/C compressor noise, check for refrigerant leaks and line restrictions. Repair as required per Workshop Manual, Section 412-00 then evaluate the system for noise. Typically, no additional service will be required after performing these repairs. -
SSM 44606 - 2013-2014 C-MAX, Focus and 2014 Fiesta, Transit Connect - Several Radio IssuesSome 2013-2014 C-MAX, Focus and 2014 Fiesta, Transit Connect vehicles may exhibit one or more of the following concerns: AM/FM/Sirius radio display does not update when changing stations using presets or frequency selector, during CD operation the track info is blank and no information available, FM mode Autostore does not store stations in numerical order, and/or following a vehicle start-up the radio cannot be heard until the radio on/off is cycled, volume level is adjusted or the radio station is changed. To correct these conditions reprogram the Audio Control Module (ACM) to the latest calibration using IDS release 90.04 and higher. Calibration files may also be obtained at www.motorcraft.com. For warranty claiming use causal part 19C107, and use applicable 12651D labor operations in SLTS manual Section 10 for the vehicle.
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From OASIS, Mar. 2nd: SSM 44961 - 2011-2015 Various Vehicles - Global Positioning Satellite Module (GPSM) - Inaccurate Location Or Offset Displayed After Seasonal Tire Change Some 2011-2015 Vehicles with MFT or MLT and Navigation may display incorrect vehicle position after installing seasonal tires. These inaccuracies will correct/recalibrate over time if tires are within the recommended size. Use Owners Guide to verify proper size, load index, and speed rating. If the tires are not the correct specification for the vehicle, do not perform a repair attempt. If proper tires are installed and the concern persists refer to Work Shop Manual, Section 415-00 for diagnosis by DTC or symptom. Note: Removing GPSM power for 2 minutes will clear GPSM calibration and greatly reduce the time it takes for the system to correct/recalibrate. The system will typically recalibrate within 20 minutes of driving around 40 MPH with a clear view of the sky and a turn performed every few miles with the GPSM power restored.
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From OASIS, Feb. 16: SSM 44931 - Vehicle Health Report Inoperative with Aftermarket Device Plugged Into Data Link ConnectorSome 2008-2015 Ford/Mercury/Lincoln vehicles equipped with SYNC may exhibit a message indicating Vehicle Needs 200 Miles on it to perform a Vehicle Health Report (VHR). If this message is displayed, inspect for an aftermarket device that is plugged into the Data Link Connector (DLC). Refer to Workshop Manual (WSM), Section 418-00 Module Communications Network, Description and Operation. If an aftermarket device is found, do not perform a repair or attempt a module update as the device must be removed from the DLC for SYNC VHR to operate properly. After removing an aftermarket device, cycle the ignition key once and perform a short drive to update the odometer reading. If the SYNC VHR is still not operating properly, refer to the WSM, Section 415-00 Information and Entertainment System for diagnosis by DTC or symptom.
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For the Energi lurkers: SSM 45098 - 2013-2015 C-Max PHEV and Fusion PHEV - Battery Energy Control Module (BECM) DTCP0B13Some 2013-2015 C-Max PHEV and Fusion PHEV vehicles may exhibit DTC P0B13 in theBattery Energy Control Module (BECM). This DTC may set erroneously when connecting the vehicle to an electric vehicle charging station or charging cable. To resolve this concern, reprogram the BECM to the latest calibration ....
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SSM 44628 - Multiple Vehicle Lines - Radio Can Be Turned On With Ignition Off and Door Open- Audio Extended Play Mode - Normal OperationSome customers may notice that the radio can be turned on after the ignition is turned off and the door is opened. All 2012-2014 Focus, 2013-2014 C-Max, Edge, Escape, Explorer, Fiesta, Flex, Fusion, MKS, MKT, MKX, MKZ, Taurus, Police Sedan, Police Utility, and 2015 Transit are equipped with an Audio Extended Play Mode which allows the radio to be turned back on after other accessories have been turned off with the accessory delay feature. As long as the accessory delay feature is able to turn the radio and accessories off, it is normal operation for the radio to be turned back on using the audio power button on the FCIM. Reference section 415-00 of the workshop manual for the description and operation of the Audio Extended Play Mode.
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SSM 44699 - 2014 Escape / 2014 Focus / 2013-2014 C-MAX- Illumination Dimmer Setting Reverts Back To BrightSome 2014 Escape vehicles built on or before 12/01/2013, 2014 Focus vehicles built on or before 12/10/2013 and 2013-2014 C-MAX vehicles built on or before 11/27/2013 may exhibit the illumination dimmer setting reverting back to bright after the vehicle sits long enough to allow the body control module (BCM) to go intodeep sleep mode. If a vehicle comes in for this issue, reprogram the Body Control module (BCM) to the latest calibration using IDS release 92.01 or higher. Useapplicable 12651D labor operations in section 10 of the SLTS manual and use causal part 14A068. Calibration files may also be obtained at www.motorcraft.com
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SSM 44776 - 2013-2014 C-Max, 2013-2015 Fusion HEV/PHEV and MKZ HEV, or 2012-2014 Focus BEV - Powertrain Modules Coordinated Flash - Service Tip2013-2014 C-Max, 2013-2015 Fusion HEV/PHEV and MKZ HEV, and 2012-2014 Focus BEV require a coordinated flash when performing module programming for the ABS, BECM, PCM, SOBDM, or TCM. When module programming is initiated for any of these modules, the IDS will check for software updates for the ABS, BECM, PCM, SOBDM, and the TCM and will automatically install updates to each module that is not already at the latest level. If the coordinated flash is interrupted undesired vehicle operation may result. If the ABS module is programmed during the coordinated flash, DTC C1018 may be present after programming has completed, and the Multi-Calibration Routine must be performed. The Multi-Calibration Routine is found in IDS by selecting Toolbox - Chassis - Braking – Service Routine – Multi-Calibration.Posters Note: This rather implies that it is possible to have an incomplete or partial software update.
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SSM 44829 - Various SYNC Equipped Vehicles – Apple iOS 8 and or iPhone 6 Functional IssuesSome customers with SYNC equipped vehicles may experience Bluetooth connectivity issues after upgrading to Apple iOS 8/8.01/8.02 or using an iPhone 6 with SYNC. This is not a SYNC hardware or software concern. Apple advised that release iOS 8.1 resolved Bluetooth connectivity issues. Please direct customers to update to Apple iOS 8.1 or later. If this doesn’t resolve customer connectivity concerns, direct customer to the following Apple support URL: http://support.apple.com/kb/ht6473.
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SSM 44855 - 2013-2015 C-Max 2013-2015 Escape and 2012-2014 Focus - Compact Disc Player Failure To Eject DiscSome 2013-2015 C-Max 2013-2015 Escape and 2012-2014 Focus vehicles equipped with My Ford Touch may exhibit a compact disc (CD) stuck in the player when attempting to eject. Prior to following normal diagnostics, first check for misalignment of the CD player to instrument panel center middle trim panel. Refer to Workshop Manual, Section 501-12 for removal and installation. Attempt to eject the CD while the trim panel is removed. If the CD ejects, realign the Audio Front Control Module(ACM) as needed for proper alignment and do not replace the Audio HeadUnit. If the CD does not eject, follow normal workshop manual diagnostics
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SSM 44863 - 2010-2015 Multiple Vehicles - Flutter/Turbulance Noise At Highway Speeds With Rear Windows Or Moon/Sun Roof OpenSome 2010-2015 Vehicles may exhibit a flutter/turbulence noise (helicopter noise) at highway speeds when rear door window(s) or sun/moon roof are open. This condition is a characteristic of the vehicle body design and is also a characteristic of competitive vehicles with a similar body style. This condition can be reduced by lowering either one, or both, of the front windows at least 2 inches. No service action is recommended for this condition.
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SSM 44718 - 2012-2014 Focus Electric / 2013-2014 C-Max Hybrid/Energi Hybrid Secondary Data Link Connector (DLC) and Aftermarket Devices Potentially Causing Drivabiltiy Issues2012-2014 Focus Electric and 2013-2014 C-Max Hybrid/Energi vehicles are equipped with a secondary (16-pin) Smart Data Link Connector (SDLC) under the driver side dash. The secondary SDLC, also known as a GateWay Module (GWM) is located at C2803 and is under the dash compared to the primary DLC which is located behind a access door in the lower dash. Always use the DLC at C251 in the dash for Integrated Diagnostic System (IDS) connection behind the access door. Please check both DLC connectors for any aftermarket device. Disconnect any aftermarket devices from all Data Link Connectors and retest for codes before pursuing normal diagnostics. Aftermarket DLC Devices can cause inaccurate DTCs and Warning Message Indicators, and set DTC codes that can lead to incorrect diagnosis and repair.
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While I doubt this is relevant to forum members at this time, I thought it was worth documenting: SSM 44252 - Hybrids In Taxi Service - HF35 Transmission Bearing Noise Some 2013 C-MAX Hybrid and 2013-2014 Fusion Hybrid vehicles operating in taxi service may exhibit a metal-on-metal scraping-type sound from the transmission. This noise will be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in park. The current transmission assembly (7000) service parts incorporate design improvements to enhance durability under the unique operating conditions of taxi service.
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SSM 44169 - 2013 CMAX / 2013-2014 Fusion/Lincoln MKZ Hybrid/Energi - Pull During BrakingSome 2013 CMAX, 2013-2014 Lincoln MKZ Hybrid and 2013-2014 Fusion Hybrid vehicles may exhibit a pull during normal braking. Test drive vehicle to determine if the condition is present with the transmission in the neutral position. If the condition is not present in neutral, this should be considered a normal vehicle characteristic due to the regenerative braking system function. Do not attempt repairs to change this characteristic. If condition is present during braking in neutral, follow normal diagnostics in workshop manual, section 206-00.
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SSM 44214 - 2013 Hybrid - CMax, Fusion, MKZ - Malfunction Indicator Light (MIL) On With Diagnostic Trouble Code (DTC) P1A0C And P1A0F - Start/Stall Diagnostics Some 2013 Full Hybrid Electric Vehicles (CMax, Fusion, MKZ) may exhibit a concern of illuminating Red Triangle Warning lamp and empty High Voltage Battery bar with DTC P1A0C AND P1A0F in the SOBDMC module. When servicing a vehicle for this concern it is critical to be aware that the high voltage battery is used to crank the combustion engine for a maximum of 20 seconds at a time. Vehicles that shut down after trying to start the engine are No Start concerns, although they are commonly misdiagnosed as start, then stall events. If DTC P1A0F is set in the SOBDMC module, there are only about 10 cranking attempts left before the high voltage battery is completely discharged. Perform normal PC/ED diagnostics for a crank/no-start symptom before further attempting to start the vehicle. Note: Topic title edited by poster.
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"Bonus Bolt"????? SSM 44253 - 2013 C-MAX / 2013-2014 Fusion and MKZ Hybrid/Energi - Powertrain Clunk/Whine - Bonus Bolt In Engine Mount Some 2013 C-MAX and 2013-2014 Fusion and MKZ Hybrid/Energi vehicles may exhibit a tactile vibration or clunking/thumping noise when braking or when tipping in or out of the throttle, or a powertrain/transaxle whine primarily when braking. This may be caused by a foreign object such as a nut or bolt lodged in one of the powertrain mounts causing a ground out condition to the body - either the RH engine mount or the LH transmission mount. To access the LH engine transmission mount, remove the 7B012 Secondary On Board Diagnostic Module (SOBDMC) and the upper half of the mount in order to inspect for this foreign object and possible grounding condition.
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SSM 44234 - 2013 C-Max and 2013-2014 Escape - Compact Disc Player Failure To Eject Disc Some 2013 C-Max and 2013-2014 Escape vehicles equipped with My Ford Touch may exhibit a compact disc (CD) stuck in the player when attempting to eject. Prior to following normal diagnostics, first check for misalignment of the CD player to instrument panel center middle trim panel (18842). If no visible misalignment is present remove trim panel. Refer to WSM section 501-12, removal and installation. Attempt to eject CD while trim panel is removed. If CD ejects suspect trim alignment concern, repair as needed. If CD does not eject follow normal diagnostics.
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SSM 32273 - MyTouch Blank/Black Screen, Application Desktop.exe Error Message, Or System Reboot With Display Message Performing System Maintenance Some MyTouch equipped vehicles may exhibit a blank/black screen, Application Desktop.exe error message, or a system reboot with a screen display of Performing System Maintenance that occurs frequently. Unique characters stored in phonebook entries, or the phone's name, may be creating these condition. To restore system function, the customer’s phone must have all special characters/smiley face emoticons removed. Once all special characters/smiley face emoticons are removed from the phonebook and/or phone name, perform a Master Reset on the Accessory Protocol Interface Module (APIM), then repair the phone to the system. Engineering is currently investigating this condition. Monitor OASIS for updates.
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SSM 32299 - 2013 C-Max - Power Liftgate Stops During Operation Some 2013 C-Max vehicles may exhibit a power liftgate that will stop during travel and must be opened or closed manually. This condition may be caused by chafe in the wiring harness between the headliner and roof sheet metal pass through, just forward of the point where the harness enters the flexible convolute to the liftgate. Repair damaged circuits as required following repair procedures in Wiring Diagram, Section 5-1. Use available service labor times.
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SSM 32290 - 2013 F-Super Duty and C-Max equipped with MyFord Touch Radio Lock Up/Inoperable Some 2013 F-Super Duty and C-Max vehicles equipped with MyFord Touch may exhibit a concern where the radio will not turn on, message saying SIRUS Update stuck at 0% status, CD will not eject with message saying - No Disk. To temporarily correct this condition, remove fuse 29 from the Body Control Module (BCM) on F-Super Duty and both fuse 67 and 79 on the C-Max for a minimum of 30 seconds to reset the Audio Control Module (ACM). A permanent software fix is being developed, continue to monitor oasis for updates.
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SSM 32298 - 2013 C-MAX, Fusion/MKZ Hybrid/Energi - Possible Water Intrusion In Connectors Some 2013 C-MAX, Fusion/MKZ Hybrid/Energi vehicles may exhibit various drivability or electrical concerns accompanied by one or more diagnostic trouble codes, with the most common being P26C3, P26CA, P26D0, P2800, P2802, U019F and U0284. On C-MAX inspect connectors C134, C140, C144, C1651, C1717 and C1812 for signs of water entry/corrosion and service as necessary. On Fusion/MKZ inspect connectors C146, C1651, C1812 and C2251 and service as necessary.
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SSM 32290 - 2013 F-Super Duty and C-Max equipped with MyFord Touch Radio Lock Up/Inoperable Some 2013 F-Super Duty and C-Max vehicles equipped with MyFord Touch may exhibit a concern where the radio will not turn on, message saying SIRUS Update stuck at 0% status, CD will not eject with message saying - No Disk. To temporarily correct this condition, remove fuse 29 from the Body Control Module (BCM) on F-Super Duty and both fuse 67 and 79 on the C-Max for a minimum of 30 seconds to reset the Audio Control Module (ACM). A permanent software fix is being developed, continue to monitor oasis for updates.
