What is the 12M02 Field Service Action?

[HPRifleman]

Is anyone familar with the 12M02 FSA? I tried searching for this on the forum but did not find anything.

 

Looking on http://etis.ford.com I see that my C-Max is designated for this. The description there is:

 

12M02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - WARRANTY EXTENSION COVERING ACCESSORY PROTOCO L INTERFACE MODULE (APIM)

 

I was wondering if this is an actual improvement or just an adminstrative descriptor that does not require any actual "action".

[fotomoto]

Yes, no "action" required.  It's just a notice that the warranty on the sync/MFT was extended due to all the issues when it first came out; a goodwill gesture.  IIRC, it was extended from 3 yrs to 5.

[fbov]

I recall this... it's a warranty extension for the module that runs Sync/MFT. There was some sort of odd problem and this just insures that it's covered under warranty, beyond normal coverage, because they know some of these are bad.

 

HAve fun,

Frank

[MichaelM]

It seems that the FSA was issued to authorize the updating to v3.6 of the MFT software reardless of the current version on the vehicle. Making sure that the cost was covered under the warranty.

 

Validating the MyFordTouch/MyLincolnTouch v3.6 software level from the

Vehicle Touch-screen:

 Press the Gear Icon > Help button > System Information

 Look for the 5-digit number after CCPU S/W Version to identify the software on the vehicle.

 Number 13171 indicates v3.6 software has been installed.

 

 

Customer Satisfaction Program 12M02 - Supplement #1: Applies to eligible sold customer vehicles outside of the bumper-to-bumper warranty. The 12M02 warranty extension covers Accessory Protocol Interface Module (APIM) Hardware replacement for failed modules and includes software updates.

Edited April 30, 2014 by MichaelM

[HPRifleman]

My CCPU S/W # is 4.29.12285. So does this mean that, for my car, 12M02 is actually an action to update this? If so, does anyone have experience with this? What does this fix?

[wab]

My CCPU S/W # is 4.29.12285. So does this mean that, for my car, 12M02 is actually an action to update this? If so, does anyone have experience with this? What does this fix?

 

Don't know if this will help???

 

I did a Google search and found 152 hits.

https://www.google.com/search?as_q=&as_epq=4.29.12285.&as_oq=&as_eq=&as_nlo=&as_nhi=&lr=&cr=&as_qdr=all&as_sitesearch=&as_occt=any&safe=images&tbs=&as_filetype=&as_rights=

 

[FordIVTteam]

Hi everyone,

12M02 is an extension of your MyFord Touch warranty; we are currently sending reminder letters to keep for your records.

 

My CCPU S/W # is 4.29.12285. So does this mean that, for my car, 12M02 is actually an action to update this? If so, does anyone have experience with this? What does this fix?

Your CCPU number indicates that you have MyFord Touch software version 3.5.1 installed. Version 3.6.2 is available for download via your SYNC account at www.Support.Ford.com. For more information on what it does, check out this link:

http://support.ford.com/sync-technology/software-updates-sync-myford-touch

This link will take you to the instructions on how to download and install the update:

http://support.ford.com/topics/sync-technology-sync-myford-touch#topic-item-6

Let me know if you have any questions.

Rebecca

[ceemax71]

Field Service Action 12M02 details are available on this website. http://allstatetrucks.com/recalls.htm#top

 

Click on one of the "12M02 S1" links.

[HPRifleman]

Thanks for the help everyone. I will work on downloading and installing the update.

[FordIVTteam]

Let us know how it goes. :)

Rebecca