FordService

Hi everyone, We're going on a temporary hiatus. If you need assistance, please don’t hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, don’t hesitate to reach out to your dealer or our Customer Relationship Center at 1-800-392-3673; 8:00 a.m. - 8:00 p.m. ET (Monday-Friday) / 9:00 a.m. - 5:30 p.m. ET (Saturday. If you're in Canada, or need assistance from our In-Vehicle Technology team (SYNC, Nav, MyFordTouch, ect) they are available at FordServiceCA and FordIVTteam. Meagan

Hey everyone! I'll be out tomorrow, back Monday. Have a safe holiday! Meagan

Let me know how your dealer visit goes, as well as your current mileage, and I'll see how to assist. Meagan

Merry Christmas, everyone! I'll be back Monday. Have a safe & happy holiday! Meagan

Hi djc, If you end up hearing the noise this winter, I recommend heading to your dealer for a diagnosis. Please keep me in the loop. Meagan

Hi guys, I'll be out of the office until Tuesday, but you'll be in great hands with Mariel. Meagan

Hi kuklachica, I had replied to your last message on the 3rd, but looking at my inbox, I see it never actually sent to you. Since you're already working with my highest point of contact (your CSM), and went through the buyback proceedings, I'm unable to assist further. I recommend continuing to work with your CSM and dealer for a resolution. Meagan

Hi guys, By law, Ford Motor Company is required to mail recall letters to the last known registered owner. However, due to privacy laws, state registration data is restricted and Ford Motor Company obtains current registration information from a third-party company each time a letter is generated. Prior to any future recall notifications, Ford will obtain new registration and title information and notify the identified vehicle owner on record. I recommend that you contact your local Department of Motor Vehicles to ensure their registration records are up to date. Also, for clarification, a Customer Satisfaction Program is not a recall. A Customer Satisfaction Program (CSP) is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN-specific and typically have expiration dates and/or mileage limitations.. Recalls, on the other hand, are when Ford proactively identifies areas of concern (falling into: Safety, Compliance, and Emissions) through investigation of consumer and dealer feedback. Recalls do not expire; affected vehicles remain eligible until the repair is completed, and are also VIN-specific. During an investigation Ford co-operates fully with NHTSA. Due to our rigorous safety standards and constant testing, not all issues result in recall or customer satisfaction programs. If you want to make sure you're involved or not, you can speak with your dealer, contact our Customer Relationship Center, or send me your VIN via PM. Meagan

Replied! :) Meagan

I'll be out for Thanksgiving, and back on Friday. Have a safe and happy holiday! Meagan

Hi donhak, Just to clarify, are you still waiting on the part? Please let me know, along with your mileage. I'll look into some options. Meagan

Hi guys, I recommend setting up an appointment with your dealer to have this checked out. Once you do, please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan

Glad to be of service! Meagan

No worries! :) Meagan

Wow! I've come close to hitting a deer, so I know how scary that can be. I'm thrilled to hear how great the brakes were, and that you, your wife, and your MADMAX (awesome name, by the way) came out unscathed. I recommend heading to Ford Social to share your experience. Meagan