FordIVTteam

Congrats, Vampireslug! Not only did you get a new C-MAX, but you also found open freeways in the Detroit area!?!? That's an A++ in my book. ;) I'm here if you have any SYNC questions or concerns. Enjoy your road trip! :shift: Rebecca

Wait, CAcreeks! Try having your SiriusXM signal refreshed. You can do it online here: https://care.siriusxm.com/retailrefresh_view.action Let me know how it goes. :) Rebecca

Hey R3D, I'm glad you were able to get this resolved! If you'd like, shoot me your VIN in a private message and I'll see if you have the latest software. :) Rebecca

Hey salsaguy, The map data for our SD card navigation is provided by HERE, formerly known as NAVTEQ.The easiest and fastest way to report missing roads and POIs is on our map provider's website here: https://mapreporter.navteq.com/#dashboard Currently the SD card updates are not on their website (www.navigation.com), but we plan to have them available on there in the future. For those of you wanting an A5 card, I suggest contacting a few dealers to ensure the best price. Since I don't know where the SD cards on E-Bay are coming from, I do not recommend them. :) Rebecca

Thanks! :) Rebecca

You're welcome! Were you able to try it yet? Rebecca

Hi MtnMarty, Like shinytop said, you can update your contacts. Here are the instructions for managing your phonebook with SYNC and MyFord Touch: SYNC - http://support.ford.com/sync-technology/manage-phonebook-sync MyFord Touch - http://support.ford.com/sync-technology/manage-phonebook-sync-myford-touch Let me know if you have any issues attempting to re-download your phonebook. Rebecca

I can't speculate on that, guys, but you can head over to Ford Social and vote for it to be added here: Ford Social: Include AppLink with MyFord Touch Rebecca

Some phones will allow you to use Pandora and other apps via MyFord Touch, but with limited voice commands. For a list of voice commands, check this out: http://support.ford.com/sync-technology/entertainment-by-voice-sync-myford-touch You can also have your voice heard by heading over to Ford Social and voting on this subject; here's the link: http://social.ford.com/your-ideas/technologies/infotainment/include-applink-with-myford-touch/ Which system do you have, techman05? AppLink is available only on SYNC with MyFord; if you'd like to see what both system offers, take a look here: http://support.ford.com/sync-technology/entertainment-by-voice-sync-myford-touch Rebecca

Hey altabrig, I'm glad drdiesel1's picture was able to help. You can also check your SYNC account to verify your current software, or I'm here if you need help with it. :) Rebecca

Welcome and congrats, MmeP! Like fbov said, I'm here if you need any help with SYNC, MyFord Touch, or navigation and Ashley is here for all other vehicle concern and questions. :) Rebecca

Hey guys! Download Applications is currently for MFT updates and dealer use to re-add (if needed) Vehicle Health Report, SYNC Services, or 911 Assist. :) Rebecca

Hey shinytop, Congrats on your new C-MAX! I'm glad Laurel was able to help you with this. For your future use, here's a list of voice commands for MyFord Touch (there are a lot, LOL): http://support.ford.com/sync-technology/voice-command-categories-sync-myford-touch Also, if you turn the volume knob while SYNC is talking, it turns her voice up or down. Let me know if you have any questions about the system. :) Rebecca

Hey everyone, You can find voice commands on our support site. :) Here's a link: http://support.ford.com/sync-technology/voice-command-categories-sync-myford-touch Rebecca

You're welcome. If you get a chance, try putting some of your music on a USB flash drive to see if the same thing occurs. Also, you should be able to download your phonebook and use SYNC for voice dialing. http://support.ford.com/sync-technology/transfer-your-phonebook-sync Rebecca

No, this will bring up a list and you can choose which one you'd like to go to; you can always repeat the voice command later in your trip. Rebecca

Very nice review, and I'm glad to see you're still enjoying your C-Max, MaxwellHammer! I believe you are talking about the SiriusXM channel update that came through last year. Unfortunately, some customers had a similar experience, but I'm happy all is well since it got it taken care of. :) Should anything like that happen again or you have any MFT questions, don't hesitate to contact me. Rebecca

Hi HotPotato, Which iPhone do you have, and what iOS are you running on it? Since you mention having a lot of contacts in your phonebook, I'd also like you to turn off Automatic Phonebook Download. Here are the instructions to turn it on: http://support.ford.com/sync-technology/automatically-download-your-phonebook-sync When you get to the end, change it to OFF. :) Let me know if that helps. Rebecca

You're welcome, Laurel. If you decide to perform a master reset, let me know if it helps with your situation. Rebecca

LOL, Dave! If I could, I totally would do that. ;) Rebecca

Hi JohnTrigger, You are correct. This map update is available via your dealership; more than likely, they will have to order the card since most don't have it in stock. I cannot quote prices, so be sure to check with a couple different dealers in your area. :) Rebecca

YAY! Now you can stretch your legs. :) No, that just semi resets the navigation system. A master reset will clear all SYNC and navigation-related data and put your settings back to factory default. Since you said that it's lagging over time, I'd like to see if this helps. Here's the link to the instructions: http://support.ford.com/sync-technology/pair-your-phone-sync-myford-touch You will have to re-pair your phone and add your your favorites back to navigation. That's a great question, Dave! A master reset should only be used if you are having an issue with your system; however, since most things can be rectified without it, use your best judgement or come to me first. Rebecca

That's strange! I just tried manually searching, and both voice commands and it worked. My system is version 3.6 with the A3 SD map card. Is your MyFord Touch and SD card up-to-date? Thanks for testing this, Laurel! When's the last time you performed a master reset to your system? Rebecca

My department doesn't test the phones and update the list; I'm not too sure of what their process is, but since the S5 is fairly new, it may be a couple more weeks till they update the list with it. Good choice! Rebecca

Maybe we should talk your husband into buying Tip II! :) Enjoy your girl's weekend with Tinker; I hope you got to her before the turkey buzzard did. Rebecca