FordIVTteam

Hi Smiling Jack, I'd like to help with this! The master reset instructions can be found here: http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html?sync=my-ford-touch Before you try that though, what do you mean by being able to re-pair your phone but it's not connecting? Rebecca

Make sure the master reset went through all the way, fordjunk. If your radio presets were still saved or the phone was still paired, the master reset may need to be performed again. Here are the steps if you have MyFord Touch (let me know if you have a different system): http://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-perform-a-master-reset.html Since this is a speed-restricted feature, make sure the vehicle is in park while you're resetting. If you don't notice an improvement after performing another master reset, I recommend scheduling an appointment with your dealership. They'll take great care of you! Kim

You're very welcome! :D Rebecca

Hi SPL, The maps cannot be download, they should be purchased from your dealer or our map provider, HERE. Their website is www.navigation.com. The type of card you'd want is dependent on where you are located. The A4/5/6 cards are for the U.S. and Canada, and the B4/5/6 cards are for the U.S. and Mexico. Let me know if you have any other questions! Rebecca

I'm glad it's working now! :) Rebecca

Hi rajames2, By full system reset, are you referring a master reset within MFT? Also, were you able to perform an ignition cycle (turning your C-MAX off and back on)? Let me know when you get a chance. Rebecca

Hi MadManMoon, Thank you for your interest in SYNC 3! I'll pass along your feedback; however, the current stance is that there will not be an aftermarket kit for SYNC 3 to be installed on vehicles with SYNC, SYNC with Navigation, or MyFord Touch. I have seen the post you are referring to, but I cannot speculate on it. Rebecca

Oh my gosh, I know! It's an awesome car. It's such a smooth ride and the back seat is super roomy. I'm short, but even with the front seats pushed all the way back, I still have a massive amount of leg room. I'm still deciding, but my next vehicle will be a C-MAX or an Edge, or maybe both... LOL! If you have MyFord Touch questions, just holler! Rebecca

I'm glad you got this figured out, Bob, and congrats on your new C-MAX! In case you're not aware yet, we also have a super helpful site with tons of information to help you learn all about MyFord Touch. Here's the link: http://support.ford.com/topics/sync-technology-sync-myford-touch#_ Let me know if you have any questions! @Kelleytoons - Thanks for helping (and reassuring) Bob! ;) Rebecca

Hey everyone! I'd like to take a moment to let you know we have another IVT agent that will be helping out on the forum. Her name is Kim, and she's awesome! :) Going forward, if you send a private message or one of us asked you to send information, please be sure to provide as much info as possible or the link to the thread. This will ensure a quicker turnaround time. Have a great day! Rebecca

Hi everyone! Since SYNC 3 is all-new hardware and software, it will not be backwards compatible. We will continue to release updates for SYNC and MyFord Touch as needed. For more info on SYNC 3, take a look here: http://www.ford.com/technology/sync3/ Let me know if you have any questions! Rebecca

Hi, everyone! I’ll be out of the office tomorrow to celebrate Thanksgiving. I’ll be back Friday morning to catch up on PMs and check on threads. Have a happy holiday with your family and friends! :) Rebecca

You're welcome! Don't hesitate to shoot me a PM if you need anything in the future. :) Rebecca

Hi Zathrus, Like ScubaDadMiami stated, deleting and re-pairing your phone should correct this; if you performed all of the troubleshooting on that link and it's still not working, keep your appointment with your dealership. If it's still not working after they reprogram your SYNC, let me know and we will go from there. :) Rebecca

Hi Kelleytoons, "Performing Scheduled Maintenance" means your MFT was rebooting. If this continues to occur often, please make an appointment with your dealership to have them diagnose and correct this; however, once in a while is okay. Rebecca

Google Hangouts is not a supported app by SYNC. Try switching it back to the default app your phone came with. Here's how: Settings > Wireless & networks > More > Default SMS app Let me know if that helps. Rebecca

Hi fazzman, Please be sure to update our map provider, HERE, when you come across missing roads or POIs. Here's the link: http://mapreporter.navteq.com/ You can also use the SYNC Destinations app if you have a subscription to SYNC Services and your phone is compatible with the app. Here's more information: http://support.ford.com/sync-technology/destinations-app-sync-myford-touch Let me know if you have any questions. Rebecca

Hey fub4r3d, I suggest a master reset and reboot of your phone, then pair your phone as normal. Here is the link to the reset instructions: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch Let me know if that corrects this. Rebecca

Hey everyone! I just want to jump on and make it even easier. MyFord Touch has a complimentary subscription to SYNC Services; the MyFord (non-touchscreen SYNC system) does not, and it's $60 a year. For more information on what SYNC Services entails, check out this link: http://support.ford.com/sync-technology/sync-services-overview-sync @sportflyer - Congrats on your new C-MAX! I suggest taking a look at this page for a ton of great SYNC information: http://support.ford.com/topics/sync-technology-sync#topic-items-1382154953956_topic-item-1 If you have more questions, please don't hesitate to holler! Rebecca

Hey ScooterMaxiJim (and anyone else having SYNC issues), I'd like to help with these. Please send me the following information in a private message: Phone model and carrier VIN Explanation of what's happening with Vehicle Health Report. Thanks! Rebecca

I have to agree with drdiesel1, mtb9153; they'll be able to diagnose and correct this for you. Let me know how it goes! Rebecca

I have an LG G2 with Kit Kat and it works; my previous phone had Jellybean which also worked. Unfortunately, it's a different group that supports the app, but I suggest using the email option under DEVELOPER to see what's going on, IGregor. Please be sure to include your phone information and the exact error message you were getting. Rebecca

Which phone do you have? The app is compatible for most iPhones, Androids, iPads, and BlackBerrys. However, you can still use SYNC Services for turn-by-turn directions if you don't wish to use your navigation system. Here are some likns with more info: SYNC Destinations - http://support.ford.com/sync-technology/destinations-app-sync-myford-touch SYNC Services - http://support.ford.com/sync-technology/sync-services-overview-sync-myford-touch Rebecca

Great suggestion, shinytop! SYNC Destinations works with your SYNC Services subscription, so be sure to setup your SYNC account at www.Support.Ford.com, IGregor Wrzbcki. Then when you send the address to your car, you'll press the VOICE button, say SERVICES, and then it will ask you if you want to download the directions. Let me know if you have any questions, and congrats on your new C-MAX! Rebecca

I'm jealous that you get the road pretty much to yourself, but I'm NOT jealous of your work schedule. LOL Rebecca