pjurek99

So I picked up the car. The liftgate was fixed (there is a TSB for that). The left door was not fixed. The braking issue was not addressed. The Navigation is not fixed... On my way back it showed as if I was driving thru backyards... The ticket is closed. The invoice is in my hand. The only advantage of my trip there is that I drove the F150 for 1 day (borrowed from a friend). I drove it for ~100 miles, then I refuelled it and it was ~9 gallons of regular. So where is the advantage? My C-Max is showing 36.5 MPG (yesterday after 80 miles of driving it was showing 44.2 MPG when I dropped the car at the dealership so they "killed" the MPG again). According to somebody I am a chronic complainer. As a matter of fact my case turns to be justified...

This sounds like an echo of my frustration.

I have called Ford before. Like a month ago. And my dealer is ~30 miles away. I took the car from them because I lived there. Now, since I moved, I have to drive there. And the morning rush around NYC (sometimes) is a pain. Today it took only 40 mins. But the return trip took more than 1 hr. The car stayed overnight. They fixed 2 of 4 things. The door and the Navi is still not working. Ouch - sorry - the no-brake-while-reversing issue was not looked into again. So 1 of 4 things - the liftgate... They say the navi works fine, the left door works fine and the braking was not looked into. So other dealers said - the thing is "unfinished" and that if my dealer put any new parts - they would not take responsibility for the repairs. This is their explanation why they refused to take the car for service.

I called other dealerships, Jus, but when they heard where I was taking the car to - they said they would not want to step in. They just refused to schedule an appt.

Well, who knows. I am only curious what is wrong with the CAR. That is all. Do I have high expectations? I just want to drive a car that I can depend on. And mine is not dependable. Or maybe the dealership is simply unable to fix it. Or maybe the updates/fixes are not working. Otherwise the car is perfect! Nice, smooth, agile. I DO like it. I just do not like how the Ford is standing behind its product. There were way too many unsuccessful repairs. It might have been a stellar product. Unfortunately - it is something, that I cannot depend on. Am I expecting too much? Why do I have to pay for it?

<<< I deleted the unnecessary words; ok - they were nice. >> Another day wasted. Sorry, guys. BTW: How often do you have to pull over and to re-close the liftgate because all of a sudden it gets open? How often do you have to pull over and wait until the gps fixes the satellites? How very hard you have to slam your door to have it closed? And how many times you have to take the car from a Ford-Certified service and discover that it is not fixed or there are things fixed partially? And you have to pay for it as well as for extra miles driven to dealership and for the car service? Trips to dealership twice a month mean like $100-$150 extra PLUS having in mind that your car is a lemon. Thank God there is a legal way to resolve the problem. When I was at the dealership a guy brought an Escape for the service and he said - "I bought a new car but it is a fixer-upper". He had two pages of flaws listed. And the service representative went with me to see the symptoms and he admitted that there are customers who are fed up with their Edges, Escapes and Fusions.

Like - really, Ford? Come on. 4.5 months, 8 visits. Come on... MFT, Navi, Liftgate, Door... How many more times, Ford?

My logbook from Fuelly (I had the update in September): 10/13/13 484.3 11.88 40.8 3.179 30% 10/2/13 480.8 12.19 39.4 3.199 25% 9/19/13 414.3 12.06 34.4 3.390 25% 9/4/13 443.6 11.40 38.9 3.539 15% 8/27/13 437.2 11.81 37.0 3.599 25% 8/13/13 431.6 11.35 38.0 3.559 10% 8/6/13 447.4 11.43 39.1 3.490 30% 6/30/13 440.0 11.91 36.9 3.350 40% 6/18/13 436.0 12.03 36.2 3.479 60% 5/28/13 388.5 11.79 33.0 3.499 30% 5/21/13 465.0 10.83 42.9 3.899 60% 5/8/13 11.25 3.350 25% Today after ~100 miles - I have 44.2 on the gauge.

Now my ETIS page says: 13C07 - RECONFIGURE INSTRUMENT PANEL CLUSTER (IPC) MODULE

I would like to wait. I cannot afford it. They should have learned it by now. The problem occurs way too often.

Today in Wharton, NJ. The Silver is mine. The other one is not :)

Sure it is. However - this is the only "glitch" that is occuring in a recurrent way. All other occurrences are random and quite often. Instead of using the built-in navi I have to use a cellphone. It has been so many times that I went to the dealership that I eventually gave up. I cannot make them happy and feel comfortable with deceiving their customers who have to pay for the stuff and then to waste their time on driving to dealership 2-3 times per month.

Today I had to drive again to a place where the Navigation got confused last time. For some reason I kinda memorized how it all happened a week ago. And - tonight - the Navigation worked EXACTLY the same way - I mean - guided me in the same wrong way!!! Same hesitations, same off-route hiccup. All other occurrences were on random occasions and were kinda isolated. Still waiting for the legal resolution. The paperwork was prepared and submitted.

Received mine on Monday. Was dumped at the WRONG doorstep (WRONG address!!! - next door). :}

I do not. That is why I have to slam it hard. Same thing - I do not have the power driver door. Have to slam it hard. EVERY SINGLE TIME.

Yes, that's right. I had to pull over so many times due to the open liftgate. This one is a real joke and a real deal at the same time. Strangely I had the "similar" problem like 9 years ago back in Europe when I drove the 1.6 TDCi C-Max. The liftgate was opening itself on random occasions. But now it is about a "slam-me-hard" issue.

Let them rather fix the "if-you-want-your-door-closed-you-should-it-slam-hard" issue. The chime is just fine. The slamming is not. And this is my ETIS page as of today: Outstanding Field Service Actions 12M02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - WARRANTY EXTENSION COVERING ACCESSORY PROTOCO L INTERFACE MODULE (APIM) 13A01 - SYNC WITH MYFORD TOUCH - APPLICATION PERFORMANCE UPGRADE (applied - not working as it should) 13C02 - HEADLINER HEAD IMPACT PROTECTION (apparently applied to my car) 13B10 - FUEL ECONOMY CUSTOMER SATISFACTION (received a check yesterday; not going to cash it... - although the Lifetime avg. is 37.5 only with just under 40 after the update) 13C07 - IGNITION DOOR CHIME

And the speeds? Typical for NJ-15, I-80, I-287, NJ-24, I-78 and I-95 in the PM - 5 thru ~80MPH. Yes - it can stay in EV mode up to ~80MPH.

Today after a PM commute trip:

Today after a PM commute trip:

Yesterday on I-95 South (New Jersey Turnpike):

Well - the Lemon Law firm is already involved. Yesterday the dealership people wanted me to wait for ever to have the thing re-programmed. But I gave up. It has been too much already - 8 times in 4 months. The car overall is a disappointment for me (like a book-example of a "lemon"). Just like the 1st gen C-max back in Europe: engine, turbo, brakes, hatch, electronics...

If it worked - I would had been. But since it does not work - I am giving up. I am sick of going to the dealership so many times (7 or 8 times in 4 months). The gps is not indicating actual position. I am composing an official letter to Ford Motor Co. I have the work orders and some other paperwork. There will be blood :/

Wow! I am very surprised with what the Cmax can achieve! The engineers did n interesting job (partially - later on I will describe why) - the car is like a sweet-surprise one! Yesterday I was literally speeding on NJ-x East and then on the I-x South - I could not believe my eyes when I saw 44.0 MPG on average. Today I drove up north - when driving slowly - the AVG figures dropped (down to 39.9!). Then I went to Hackensack, NJ and returned home along with with many football-game fans - they were all speeding in their Cayennes and in their Chargers and even in their old Civics. When I got back home I saw 45.8 MPG from my last trip (speeds from 35 to x0 mph!) Jeez-Louise! That is really interesting! BUT: the GPS is not working - I am going for the Lemon Law this week. I am fed up with it. And this is where the engineers did not do their best. PS: I picked up the car yesterday. It was their 7th repair in 4 months, the 2nd 13B07 attempt, the "I-do-not-really-know-but-at-least-their-5th" attempt to fix the GPS.

Yesterday (Sat, 9/14/2013) I saw a black SE with the US Govt plates - that rear-ended another black car on the ramp at one of the exits at GSP. It was pretty sad to see a crashed/damaged Cmax.