Adair Posted June 1, 2013 Author Report Share Posted June 1, 2013 Haha, so here is what happened. Aside from maybe the infrastructure problems with the over-the-net update, I had (have?) a huge problem with the dealer. Firstly, the dealer didn't listen to me at all about the difficulties - and waited to start my car until 5 hours after we dropped it off. That explains the first night stay (also they never called us at all, so I had no warning and as such left my wife and daughter stranded in different aces waiting for a husband/father who would not be coming). Day two they had the car half a day, called me in and I got the SD error. They took the car back in the shop, I went back to work. They called me back a couple hours later and said it was fixed. I go in and sure enough it's not giving me the SD error. Want to know why? BECAUSE THEY NEVER DID THE UPDATE. The reason it had the SD error was they put an A4 nav card in the car, but the MFT was still at 3.1.3. Their "fix" was to put an A3 nav card back in the car so the old MFT would stop complaining. I was furious. I had a work log and receipt which stated they had done the update - but was looking at the original 3.1.3 screens. I got out of the car and had them call the manager (this was Friday afternoon and he had already left for the day). I refused to move until he came in. At this point I need to note that I am a contractor in my current job and I lose a lot of money when I have to leave, I am non exempt and lose hourly wages. So far dealing with this dealership issue alone has cost me over $200 in wages. Several minutes later he (the manager) comes screeching into the parking lot, jumps out of his truck and angrily walks up to me. We have a lengthy debate about customer service. Which devolves fairly quickly and he keeps telling me how his dealership is not Ford and he doesn't want me as a customer. He threatens to kick me off his lot and call the police. FINALLY I convince him to take my paperwork back - the paperwork which says the update was completed - and talk with the tech and see what was done. 5 minutes later he comes back, meek and quiet. He apologizes profusely, and acknowledges his tech never did the work and lied in the paperwork. He also caught the service advisor in this one as well. He gets a different guy on it, he says he is going to personally watch and quality control the entire process. He took me in his personal vehicle (a Nissan - not a Ford) to the car rental place. Had them give me an upgraded rental, wave all deposits, and pay for all of my gas. He said he would personally be dealing with me in the future and again was profusely apologizing the entire time. Lets are how this plays out. It looks like Ford *and* this dealership are great big balls of FAIL... But maybe the manager will make it right... We will see.What a flippin' nightmare Valkraider!!! I would contact Ford corporate offices with complaints on this dealership!! I sure hope the manager continues to follow your car until all is fixed to your satisfaction!!! W.O.W.!!!!! Quote Link to comment Share on other sites More sharing options...
darrelld Posted June 1, 2013 Report Share Posted June 1, 2013 Haha, so here is what happened. Aside from maybe the infrastructure problems with the over-the-net update, I had (have?) a huge problem with the dealer. Firstly, the dealer didn't listen to me at all about the difficulties - and waited to start my car until 5 hours after we dropped it off. That explains the first night stay (also they never called us at all, so I had no warning and as such left my wife and daughter stranded in different aces waiting for a husband/father who would not be coming). Day two they had the car half a day, called me in and I got the SD error. They took the car back in the shop, I went back to work. They called me back a couple hours later and said it was fixed. I go in and sure enough it's not giving me the SD error. Want to know why? BECAUSE THEY NEVER DID THE UPDATE. The reason it had the SD error was they put an A4 nav card in the car, but the MFT was still at 3.1.3. Their "fix" was to put an A3 nav card back in the car so the old MFT would stop complaining. I was furious. I had a work log and receipt which stated they had done the update - but was looking at the original 3.1.3 screens. I got out of the car and had them call the manager (this was Friday afternoon and he had already left for the day). I refused to move until he came in. At this point I need to note that I am a contractor in my current job and I lose a lot of money when I have to leave, I am non exempt and lose hourly wages. So far dealing with this dealership issue alone has cost me over $200 in wages. Several minutes later he (the manager) comes screeching into the parking lot, jumps out of his truck and angrily walks up to me. We have a lengthy debate about customer service. Which devolves fairly quickly and he keeps telling me how his dealership is not Ford and he doesn't want me as a customer. He threatens to kick me off his lot and call the police. FINALLY I convince him to take my paperwork back - the paperwork which says the update was completed - and talk with the tech and see what was done. 5 minutes later he comes back, meek and quiet. He apologizes profusely, and acknowledges his tech never did the work and lied in the paperwork. He also caught the service advisor in this one as well. He gets a different guy on it, he says he is going to personally watch and quality control the entire process. He took me in his personal vehicle (a Nissan - not a Ford) to the car rental place. Had them give me an upgraded rental, wave all deposits, and pay for all of my gas. He said he would personally be dealing with me in the future and again was profusely apologizing the entire time. Lets are how this plays out. It looks like Ford *and* this dealership are great big balls of FAIL... But maybe the manager will make it right... We will see. What an example of incompetence, I would post this story on the Ford Facebook page in addition to contacting Ford Corporate. Quote Link to comment Share on other sites More sharing options...
homestead Posted June 1, 2013 Report Share Posted June 1, 2013 Wow , Which dealer is this?Haha, so here is what happened.Aside from maybe the infrastructure problems with the over-the-net update, I had (have?) a huge problem with the dealer. Quote Link to comment Share on other sites More sharing options...
valkraider Posted June 1, 2013 Report Share Posted June 1, 2013 (edited) Lets see how they handle this before I give the name of the dealer. Shit happens. Lets see if they make it right. I just got another call, from a much humbled service advisor - who promises it's done and done - in his words - "done right this time". And I had already contacted Ford Corporate on Friday morning - BEFORE the "faked" update receipt debacle. So if I get any response I will add that in... Edited June 1, 2013 by valkraider Quote Link to comment Share on other sites More sharing options...
lowbar Posted June 1, 2013 Report Share Posted June 1, 2013 Automobile service departments are going through a huge change in skills requirements with the new car technology. Many of the old school mechanics can't handle all the electronics. The new school automotive technician needs to be more of a computer tech. Quote Link to comment Share on other sites More sharing options...
HannahWCU Posted June 1, 2013 Report Share Posted June 1, 2013 I picked my car up today after having the update installed. I'm a little suspicious because I saw that my car was driven 9 miles and the lights were turned from automatic to the off position. There may be legitimate reasons for these things but I can't help wonder if anyone else noticed their mileage before and after taking their car in. They also messed up my lifetime mileage. Before taking it in it was 43.5 and now it's 42.8. So far I'm very happy with the update. I really like the black wallpaper.They ALWAYS kill my mileage. But I have never noticed how many miles they drove it. I will next time. Quote Link to comment Share on other sites More sharing options...
zhackwyatt Posted June 1, 2013 Report Share Posted June 1, 2013 Automobile service departments are going through a huge change in skills requirements with the new car technology. Many of the old school mechanics can't handle all the electronics. The new school automotive technician needs to be more of a computer tech.That was my experience when I was having stalling issues in my Explorer. It's a '98 so the computer doesn't have as many of the sensors and information as modern cars. They couldn't figure out the problem because the computer never told them what the problem was. I'm like, cars of yesteryear didn't have computers, what did you do then? We have a shortage of mechanics with skills in this country, IMHO. Quote Link to comment Share on other sites More sharing options...
Jus-A-CMax Posted June 1, 2013 Report Share Posted June 1, 2013 (edited) I picked my car up today after having the update installed. I'm a little suspicious because I saw that my car was driven 9 miles and the lights were turned from automatic to the off position. There may be legitimate reasons for these things but I can't help wonder if anyone else noticed their mileage before and after taking their car in. They also messed up my lifetime mileage. Before taking it in it was 43.5 and now it's 42.8. So far I'm very happy with the update. I really like the black wallpaper.They ALWAYS kill my mileage. But I have never noticed how many miles they drove it. I will next time.Same thing happened to me today - but - I rather the spend the gas, full test it out than for me to return the car later due to something screwing up. I think I lost like 6 MPGs from when I gave it to them and when I got it back. Oh - I had a Check Engine so it was more than just the 3.5.1. Edited June 1, 2013 by Jus-A-CMax Quote Link to comment Share on other sites More sharing options...
darrelld Posted June 2, 2013 Report Share Posted June 2, 2013 (edited) Ford should take a page from Audi on hiring techs; http://www.marketwire.com/press-release/audi-begins-program-to-match-us-military-veterans-with-dealership-service-openings-1794614.htm The 'Veterans to Technicians Program' will create pathways for skilled former military technicians to become Audi-certified employeesDemand for Audi Dealership technicians is expected to soar 112% by 2020 as the brand continues U.S. market growthThe program was developed with CALIBRE Systems, Inc. to support Department of Defense and Department of Veterans Affairs Veteran/military transition initiatives.Audi of America is launching a new program aimed at attracting skilled former military technicians to Audi certified service department roles in dealerships across the country. Edited June 2, 2013 by darrelld fotomoto 1 Quote Link to comment Share on other sites More sharing options...
salsaguy Posted June 2, 2013 Report Share Posted June 2, 2013 thats a great program that makes a lot of sense especially for an American car company to do the same.Audi has some of the best cars. i would get one if i could afford it. :) Quote Link to comment Share on other sites More sharing options...
valkraider Posted June 2, 2013 Report Share Posted June 2, 2013 There are Audis for not much more than the C-max. I love Audi, if they had a PHEV Inwouldnt even have considered the C-Max. Quote Link to comment Share on other sites More sharing options...
salsaguy Posted June 2, 2013 Report Share Posted June 2, 2013 yes but they have all their options ala carte so once you add in all the stuff you want/need a $34000 A4 becomes about $40k Quote Link to comment Share on other sites More sharing options...
valkraider Posted June 2, 2013 Report Share Posted June 2, 2013 And our C-Max listed for $38k. :) Quote Link to comment Share on other sites More sharing options...
salsaguy Posted June 2, 2013 Report Share Posted June 2, 2013 Yup a fully loaded Cmax Energi is very expensive. With the tax rebates and discounts it comes down a lot. Quote Link to comment Share on other sites More sharing options...
frbill Posted June 3, 2013 Report Share Posted June 3, 2013 I am sitting at my dealer waiting as the update is being done. More as I get it... I am really looking forward to some of the improvements... iPhone text compatibility, power flow screen, supposed "improved stability". Quote Link to comment Share on other sites More sharing options...
Adair Posted June 3, 2013 Author Report Share Posted June 3, 2013 fingers crossed for an uneventful installation! Quote Link to comment Share on other sites More sharing options...
Wingrider01 Posted June 3, 2013 Report Share Posted June 3, 2013 I am sitting at my dealer waiting as the update is being done. More as I get it... I am really looking forward to some of the improvements... iPhone text compatibility, power flow screen, supposed "improved stability". where did you see the statement that Iphone Text Compatibility? Have never seen anything about this, since Apple does not utilize the stock SMS protocol for text messages, it uses the proprietary Imessage protocol with is run off the data - either cellular or wi-fi and goes to a server farm that is run by Apple. Mine is still sitting at the dealer with the dashboard missing a lot of pierces so I can't see if it works Quote Link to comment Share on other sites More sharing options...
frbill Posted June 3, 2013 Report Share Posted June 3, 2013 Well I saw something over at syncmyride that said the iPhone would be usable with update :( unfortunately it is not, but everything else is peachy. The update took almost three hours but is now working great. The dealer said I was the first update for them. Now lets see how it works from here on out. Quote Link to comment Share on other sites More sharing options...
fotomoto Posted June 3, 2013 Report Share Posted June 3, 2013 March build with 3.5.1 from the factory and mine can read text sent to my iPhone 4s. Quote Link to comment Share on other sites More sharing options...
frbill Posted June 3, 2013 Report Share Posted June 3, 2013 I have the 5 sync says incompatible :( Quote Link to comment Share on other sites More sharing options...
fotomoto Posted June 3, 2013 Report Share Posted June 3, 2013 I have the 5 sync says incompatible :( I believe, just like wing rider said, all iPhone are supposed to be incompatible but mine will txt to speech. Go into the MFT phone settings window to make sure txt-to-speech is turned on. Quote Link to comment Share on other sites More sharing options...
homestead Posted June 3, 2013 Report Share Posted June 3, 2013 I have the 5 sync says incompatible :(Text to voice works on my iphone 4 too, did you enable sync on your phone under bluetooth settings?Its weird getting a txt message from a guy and having a womans voice read it to you. Quote Link to comment Share on other sites More sharing options...
pjurek99 Posted June 3, 2013 Report Share Posted June 3, 2013 Just called the dealership and shazam - they have just received a notification that 3.5.1 + A4 are available for my car. Going there next Tuesday.What are the most noticeable pros of the new firmware? Is it less problematic? Less buggy? Quote Link to comment Share on other sites More sharing options...
Edsel Posted June 3, 2013 Report Share Posted June 3, 2013 When I sync the clock to GPS it is an hour off.(central time zone) Anyone else notice this? Quote Link to comment Share on other sites More sharing options...
Adair Posted June 3, 2013 Author Report Share Posted June 3, 2013 Do you have daylight savings time enabled? Quote Link to comment Share on other sites More sharing options...
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