FordService

catsailor, maxed-out has it right. We're still waiting on the EPA to evaluate the 2014s. The website will be updated as soon as the figures are available! Ashley

Hi folks, I'm excited to see so many of you awaiting your new C-Max! If you'd like me to help track your order for you, send me a PM with your order number and dealer code from your paperwork. :) As far as dealer stock goes, we're currently making C-Max Energi models, with the C-Max Hybrid to follow soon. You should start seeing some 2014s popping up in the next several weeks, if you haven't already! Ashley

Thanks, fotomoto! Although we don't have anything like that right now, I do a lot of the things you describe. For example, if you have any concerns with your vehicle, I can help facilitate a conversation between you, your dealer, and our corporate customer service managers to ensure you get taken care of. I guess in that way I am kind of a personal adviser for the members of the forum. :) As far as announcements go, I will certainly make sure to keep you updated on what is going on as soon as I get the info. Paul, I don't have that info in front of me, but I will reach out to someone on Monday to see what I can find out for you. :) Ashley

Hi, everyone! My name is Ashley and I’m your brand new U.S. Ford Customer Service rep. :) My primary role here will be to answer any questions you may have about newer models, to assist with vehicle concerns, and to track any vehicle orders you may be placing. I am in the office M – F 2:30 p.m. until 11 p.m., but I will be transitioning to 8:30 a.m. until 5 p.m. at the start of 2014. With the holidays around the corner, there will be a few days I won’t be around, but I’ll be sure to post out-of-office messages when necessary. Generally speaking, I’ll keep my eyes open for any relevant discussion and jump in publicly to assist whenever possible. If you have something you want to talk to me directly about, feel free to send me a PM. The only time I’ll ask you to reach out privately is when I’m looking for personal information, but I’ll make sure you guys (and gals) know what to send over if and when that time comes. Some items that I probably won’t be able to help with include: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. We plan to add an agent who specializes in IVT (including SYNC, MyFord Touch, navigation, and SiriusXM) in the near future. We’ll be sure to let you know when he or she arrives. I’m excited to finally be here as part of this community and I’m looking forward to speaking with you all soon! Ashley