FordService

jwpapp, Send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll see what I can do to help! Looks like you're at 5 posts now, Jon Beasley. It should let you reply. If not, you can always call our Customer Relationship Center at 1-800-392-3673. Ashley

Hi Leon, I sent your info over to your regional customer service manager, who will give you a call soon. Your case number is CAS-3875240-X8G8B2. Please delete/edit your previous posts to protect your personal information. Ashley

greencmax, Have you been by your dealer to see what they think? It is definitely a good first step to getting this figured out for you. Once you've got an appointment, send me a PM with your name, phone number, VIN, mileage, and dealer info, and I'll see how I can help. :) Ashley

Jon, I sent you a PM. I'm pretty sure you'll be able to respond with no problem. :) Ashley

Hi Noel1945, Let me take a look at this for you. PM me your name, phone number, VIN, mileage, and dealer info. Ashley

drdiesel1, I request things via a PM so you guys don't have to share personal info, such as your phone number, publicly on the forum. :) Jon Beasley, Send me a PM with your name, phone number, VIN, mileage, and dealer info, and I'll take a look. Ashley

Hi lakeladyar and eloquentgina, Are you currently having dead battery concerns? If you are, PM me your name, phone number, VIN, mileage, and the dealer your C-Max is at, and I'll lend a hand. Ashley

jonathan3d, Let me see how I can help. PM me your name, phone number, VIN, mileage, and dealer info, and I'll take a look. Ashley

Congrats, Alex! Let me know if you have any questions or concerns I can help you with. :) Ashley

Tom, It looks like JAZ got you on the right path. Let me know if you have any other questions. Ashley

Salman, I responded to your PM before I saw this post. The tl;dr version is: you should see all the same TSB improvements in the 2014s. We're looking to keep moving forward, so both 2013s and 2014s will keep being looked at and improved upon. :) Ashley

Congrats on the new car! Looks like you're a well-established member of the Ford Family. :) Don't hesitate to reach out with any questions or concerns you encounter along the way! Ashley

Hi everyone, If you're having trouble with your battery, let me know when you've got your car to your dealer and I'll assist if you need me to. PM me your name, phone number, VIN, mileage, and name of the dealer you're at, and I'll see what I can do. Ashley

Laurel, Nope. It is perfectly normal for different versions of vehicles to enter production at different times. For example, the 2014 Fiesta ST was produced several months after the 2014 Fiesta began production. :) No problem, HendersonD. You'll know when I know. :) Ashley

maxed-out and HendersonD, We haven't started production on the Hybrid version yet, and I don't have a firm date. I will be sure to pass it along as soon as I hear back, but I imagine in won't be too much longer. :) Ashley

Hi, everyone! I'm going to be off tomorrow, celebrating the New Year. :) Hope y'all have fun tonight, but be safe! I'll be back on Thursday. Ashley

Laurel, I can get you set up with a regional customer service manager, who will work with your dealer to ensure they have the knowledge and resources necessary to take care of your concern. I don't want to lose you as a Ford customer, so please let me know if you decide you could use some extra help! Ashley

Thanks, Jus-A-CMax. I'll check it out. Ashley

armoredsaint and Laurel, I'm happy to look into this for you. Shoot me a PM with your name, phone number, VIN, mileage, and dealer info and I'll see what I can do. :) Ashley

Hi camelot and zalusky, Thanks for all the feedback. I'm happy to pass along the horn beeping and blind spot suggestions. Just send me a PM with your name, phone number, VIN, mileage, and dealer info, and I'll document your ideas. If you prefer, you can also head to Ford Social, and post your suggestion there. :) Ashley

Thanks, TxTom! I'll still be over there from time to time, but my friend Crystal is holding down the fort over there in Explorer town. :) Aww! Thanks, MadManMoon! I'm here when you need me. I'll be sure to share what I find out as soon as I hear something, salsaguy. :) Ashley

Hi folks, This thread is where I am going to post any out-of-office messages to keep you in the loop. Please don't post any questions or concerns in reply to this message! Tomorrow, December 25th, I'm going to be spending time with my family and seeing what Santa left under the tree, so I won't be here to answer your questions. I'll be back at 2:30 on Thursday for my regular shift! :) Hope you guys have a great holiday. Ashley

Hi everyone, If you're looking to see if your VIN falls under this CSP, I recommend checking out this link. If your car is at the dealer, and you're having trouble with a rental, send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll try to get to the bottom of it. Ashley

zacsc, I would definitely take your C-Max to your dealer and show them the concern you're having. Once you've got an appointment, send me a PM with your name, phone number, VIN, mileage, and dealer info, and I'll get your regional customer service manager involved. Ashley

Hi everyone, If you're looking for more info on recalls, I suggest checking out this link on Owner.Ford.com. It'll let you know if there are any announced recalls affecting your vehicle. :) Ashley