FordService

Hi everyone, We're going on a temporary hiatus. If you need assistance, please don’t hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, don’t hesitate to reach out to your dealer or our Customer Relationship Center at 1-800-392-3673; 8:00 a.m. - 8:00 p.m. ET (Monday-Friday) / 9:00 a.m. - 5:30 p.m. ET (Saturday. If you're in Canada, or need assistance from our In-Vehicle Technology team (SYNC, Nav, MyFordTouch, ect) they are available at FordServiceCA and FordIVTteam. Meagan

Hey everyone! I'll be out tomorrow, back Monday. Have a safe holiday! Meagan

Let me know how your dealer visit goes, as well as your current mileage, and I'll see how to assist. Meagan

Merry Christmas, everyone! I'll be back Monday. Have a safe & happy holiday! Meagan

Hi djc, If you end up hearing the noise this winter, I recommend heading to your dealer for a diagnosis. Please keep me in the loop. Meagan

Hi guys, I'll be out of the office until Tuesday, but you'll be in great hands with Mariel. Meagan

Hi kuklachica, I had replied to your last message on the 3rd, but looking at my inbox, I see it never actually sent to you. Since you're already working with my highest point of contact (your CSM), and went through the buyback proceedings, I'm unable to assist further. I recommend continuing to work with your CSM and dealer for a resolution. Meagan

Hi guys, By law, Ford Motor Company is required to mail recall letters to the last known registered owner. However, due to privacy laws, state registration data is restricted and Ford Motor Company obtains current registration information from a third-party company each time a letter is generated. Prior to any future recall notifications, Ford will obtain new registration and title information and notify the identified vehicle owner on record. I recommend that you contact your local Department of Motor Vehicles to ensure their registration records are up to date. Also, for clarification, a Customer Satisfaction Program is not a recall. A Customer Satisfaction Program (CSP) is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN-specific and typically have expiration dates and/or mileage limitations.. Recalls, on the other hand, are when Ford proactively identifies areas of concern (falling into: Safety, Compliance, and Emissions) through investigation of consumer and dealer feedback. Recalls do not expire; affected vehicles remain eligible until the repair is completed, and are also VIN-specific. During an investigation Ford co-operates fully with NHTSA. Due to our rigorous safety standards and constant testing, not all issues result in recall or customer satisfaction programs. If you want to make sure you're involved or not, you can speak with your dealer, contact our Customer Relationship Center, or send me your VIN via PM. Meagan

Replied! :) Meagan

I'll be out for Thanksgiving, and back on Friday. Have a safe and happy holiday! Meagan

Hi donhak, Just to clarify, are you still waiting on the part? Please let me know, along with your mileage. I'll look into some options. Meagan

Hi guys, I recommend setting up an appointment with your dealer to have this checked out. Once you do, please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan

Glad to be of service! Meagan

No worries! :) Meagan

Wow! I've come close to hitting a deer, so I know how scary that can be. I'm thrilled to hear how great the brakes were, and that you, your wife, and your MADMAX (awesome name, by the way) came out unscathed. I recommend heading to Ford Social to share your experience. Meagan

Thanks for letting me know! I don't see any messages from you in my inbox. I double checked, and my inbox isn't full yet, so you should be able to message me. :) Meagan

Hi rajames2, I'm glad this repair will be covered; I know your dealership will do all they can to make sure you're back on the road again soon. Additionally, I can assist by pushing this up the line to your regional customer service manager (CSM). To make that happen, send me a private message with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Crystal

Thanks, Nick! I passed this along to Brittany and Meagan as well. :) Crystal

Thanks for the kind words, Paul! Yes, Brittany helps out folks in Canada. I'm currently keeping an eye on things for Meagan, who is the usual Ford Service rep here for the United States. I'm always happy to hear about great dealer experiences, Frank! If you'd like me to give Van Bortel Ford a digital pat on the back for a job well done, PM me your full name, best daytime phone number, dealer info, and any details about your experience with them that you'd like me to include. Crystal

Hey, Joy! I'm not a technician, so I'm not the best resource for diagnostic/mechanical information. I'd recommend speaking with the service manager at your dealership; I know they'd be happy to get you some answers. If you'd like me to escalate this to your regional customer service manager (CSM), just send me a private message (PM) with the information I listed above. If you'd prefer to speak with someone on the phone, you can contact my colleagues at the Customer Relationship Center. They can be reached at 1-800-392-3673. They offer the same assistance that I do. :) Crystal

Hi njallchin, Just to clarify, is your vehicle at the dealership now? I can escalate this to your regional customer service manager; they work with dealers in their assigned area to ensure concerns are resolved. To get the ball rolling, send me a private message (PM) with your full name, best daytime phone number, VIN, current mileage, and servicing dealer. Crystal

Hi njallchin, Yep, I'm a member of Ford's Social Media team. We have folks on Facebook, Twitter, and forums like this one. Meagan is normally the Ford Service rep on this site; I'm filling in for her while she's out of the office. All you have to do to respond to me is click on the "Quote" button at the bottom of this post. How many miles are on your car? Crystal

Welcome to the forum, njallchin! I want to do what I can to make sure you think your car is the greatest in the world again. How many miles do you have on it? Crystal

Happy to be here, scottwood2! Meagan

Hi bob61571, Do you already have an appointment set up for the recall service? Please let me know, along with your mileage, and I'll look into some options. Meagan