FordService

Hi, everyone! I'm Crystal, your brand new FordService rep here on the forum. I'll be taking the place of Ashley, helping you guys with the same questions and concerns she's assisted with in the past. I've been on Ford's Social Media team for two years now; if you've been on some of the other Ford vehicle forums, you may have seen me around. :) Please feel free to reach out and say hello as I get myself acquainted with this forum and the people on it. I look forward to getting to know all of you and helping out however I can! Crystal

C-Max Run, It sounds like your dealer is taking good care of you with the loaner and getting things squared away. If you need a hand at any point, send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll see what else I can do. Ashley

Congrats and welcome to the forum, beefheart! Let me know if you need anything. :) Ashley

Kelleytoons, Congrats on the new car! Can't wait to see the photos. Let me know if you have any questions or concerns! Ashley

I sent you a reply earlier this morning, Cmax lover! Ashley

Cowspotdog, Let me lend you a hand. PM me your name, phone number, VIN, mileage, and dealer info. I'll take a look. Ashley

dougs, Once you've got a few more posts, you can click on my name to the left of the post and send me a message that way. Ashley

Hi everyone, If you're having this AC concern, drop me a PM with your name, phone number, VIN, mileage, and dealer info. I'll see how I can help. Ashley

Jus-A-CMax (and anyone else interested), I'm always happy to document any feedback you guys have about your dealer experiences, both good and bad. All you need to do is send me a PM with the details, as well as your name, phone number, VIN, mileage, and dealer info. I'll make sure it gets into the computer system. Ashley

fotomoto, Yikes! That is a bummer. :( Once you set up an appointment at your dealer, send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll see how I can help. Ashley

derekomartin, Once you've got an appointment set up, send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll lend you a hand. Ashley

Hi everyone, I'm going to be off celebrating the 4th by grilling burgers and lighting explosives. See you on Monday! Ashley

banditb17, Welcome to the forum. I'm here to help out if you have any questions or concerns that aren't already addressed on the forum somewhere. Just let me know if you need me! Ashley

Hi everyone, I'm going to be taking a little vacation for the next few days. I'll be heading out this evening and coming back next week. Not to fear, though! My awesome co-worker Crystal is going to check in on my PMs, so if you need anything, she'll help you. :) I'll see you guys next week! :headspin: Ashley

1acyd, Is your C-Max currently experiencing a transmission concern? If so, send me a PM with your name, phone number, VIN, and dealer info. I'll see how I can help. Ashley

roninsd, Congrats to you and your partner on the new car! I'm here to help if you have any questions or concerns. I'm over on the Energi forum, as well. :) Ashley

bob, I recommend having your dealer take a look if the tire pressure, etc., suggestions don't help improve your fuel economy. If you end up going that route, make an appointment at the dealer and then send me a private message with your name, phone number, VIN, mileage, and dealer info. I'll see how I can help. Ashley

Colleen, I'm happy to lend a hand and assist you if you're interested. Just send me your name, phone number, VIN, mileage, and dealer info, and I'll look into it. FYI - the reason I'm not assisting the OP is because she said she already had a buyback case with Ford, in which case there is nothing additional I can do. Ashley

bob, Once you get your car into the dealer, send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll look into some options for you. Ashley

Gerald, I'm glad that roadside assistance was able to come out and get you back on the road. If you run into any additional concerns with that, let me know. As far as the clock goes, because you mentioned the SYNC system, I'm thinking our SYNC/MFT experts are going to be the best option for you. Once you've got the 5 posts you need to send a private message, send one to FordIVTTeam. Someone there will lend you a hand. Ashley

JAZ, I'm happy to look into this parts delay for you. Just send me a PM with your name, phone number, VIN, mileage, and dealer info. Ashley

Welcome to the forum, Mildred. I work for Ford and I'm here to help with any questions or concerns you might have. It seems like these forum members are helping you out with the questions you've had so far, but if you need anything, just let me know! Ashley

DaveofDurham and boilermax, If your climate control is turning on and off without you selecting these options, I recommend having your dealer take a look. Once you've got an appointment, send me a PM with your name, phone number, VIN, mileage, and dealer info, and I'll get involved. Ashley

Dana, I am a Ford employee. I will use the information to review your records and then get your regional customer service manager involved in your case. I do not have a phone at my desk, so I can't call, but if you prefer to speak to someone via phone, you can call our Customer Relationship Center at 1-800-392-FORD. I recommend editing your post to delete your phone number for your privacy. Ashley

Tom, Hmmmm. That's odd. I didn't get anything. Next time, maybe try hovering your mouse over my name in one of these posts and then clicking the "send message" button. Sometimes technology gets in the way of itself. :banghead: Ashley