FordIVTteam

Let us know how it goes. :) Rebecca

You're welcome, Laurel! There are a few different ways to search for a POI, and what you stated is correct. Here are a couple more examples of what to say: “Destination POI” | "Name" | "Rest area." "Destination POI" | "Nearest" | "Rest area." Rebecca

Hi everyone, 12M02 is an extension of your MyFord Touch warranty; we are currently sending reminder letters to keep for your records. Your CCPU number indicates that you have MyFord Touch software version 3.5.1 installed. Version 3.6.2 is available for download via your SYNC account at www.Support.Ford.com. For more information on what it does, check out this link: http://support.ford.com/sync-technology/software-updates-sync-myford-touch This link will take you to the instructions on how to download and install the update: http://support.ford.com/topics/sync-technology-sync-myford-touch#topic-item-6 Let me know if you have any questions. Rebecca

Don't forget to check out our compatibility chart, fotomoto: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch There are currently 99 Samsung phones on the list. :) Rebecca

Hey everyone! You can do a POI "Search by name" for rest areas by saying: “Destination POI” | pause | follow prompts | pause | "Name" | pause | "Rest area" See more at: http://support.ford.com/sync-technology/navigation-by-voice-sync-myford-touch#sthash.ZuXZUuQP.dpuf Let me know if you have any other questions. :) Rebecca

Good to hear it was only a one time deal. Let me know if your dealer finds anything. It seems to always be winter in Michigan; today will be 70 (thanks for sending the 20 degrees) before dipping back down to the 50s. We'll probably get some more snow if you want to come on up and go skiing. ;) Rebecca

If this continues, ScubaDadMiami, definitely bring it to your dealer's attention, but fbov has a great suggestion for resetting the GPS. You can also try turning your C-MAX off, open the door for 10 seconds, close it, then restart you car. That should also do the trick. :) As far as the temperature there: can you send about 20 degrees to Michigan for me? I'd be forever grateful. :woot: Rebecca

Thanks! I'll take a look at it now. :) Rebecca

Hi pjurek99, As you already know, this is not normal behavior. I'd like you to try a master reset if you haven't done so already. Here's the link to the instructions: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch If that doesn't work, please send me a private message with your VIN so I can take a closer look. Rebecca

fotomoto, What do you have your display settings on? Try setting it to this: Gears > DISPLAY > AUTO DIM - OFF > MODE AUTO Rebecca

I have never heard of this message either, HotPotato; I suggest a dealer visit if this continues. Rebecca

You won't be missing anything, wb8nbs. The Wi-Fi feature is there to create a secure wireless network inside your vehicle and that can be done with a USB Mobile Broadband devices and a nearby hotspot. Rebecca

Welcome and congrats, SThompson, allegria24, and Lake Dude! :) If you have any SYNC, SiriusXM or navigation questions, don't hesitate to throw them my way! :) Rebecca

Hi Tree63, Which version of MyFord Touch were you on before you did the update? Version 3.6.2 requires an A3 or A4 SD card. Shoot me a private message with your VIN and the info so we don't hijack this thread. ;) Rebecca

Hi everyone, I suggest you make an appointment with your dealers if you're having this issue. They will be able to diagnose and correct this issue. Edsel, Please send me your VIN and the details in a PM; I'll escalate this for you. :) Rebecca

For now, you'll have to purchase one from you local Ford dealership (I don't think Carmax will be able to provide you with one). We plan to make them available via our map provider, HERE, in the future. This is from page 533 of the 2013 C-Max Hybrid Owner's Manual: "3. Software License Subject to your compliance with the terms of this Agreement, TeleNav hereby grants to you a personal, non-exclusive, non-transferable license (except as expressly permitted below in connection with your permanent transfer of the TeleNav Software license), without the right to sublicense, to use the TeleNav Software (in object code form only) in order to access and use the TeleNav Software. This license shall terminate upon any termination or expiration of this Agreement. You agree that you will use the TeleNav Software only for your personal business or leisure purposes, and not to provide commercial navigation services to other parties. 3.1 License limitations You agree not to do any of the following: (a) reverse engineer, decompile, disassemble, translate, modify, alter or otherwise change the TeleNav Software or any part thereof; (b) attempt to derive the source code, audio library or structure of the TeleNav Software without the prior express written consent of TeleNav; © remove from the TeleNav Software, or alter, any of TeleNav’s or its suppliers’ trademarks, trade names, logos, patent or copyright notices, or other notices or markings; (d) distribute, sublicense or otherwise transfer the TeleNav Software to others, except as part of your permanent transfer of the TeleNav Software; or (e) use the TeleNav Software in any manner that (i) infringes the intellectual property or proprietary rights, rights of publicity or privacy or other rights of any party, (ii) violates any law, statute, ordinance or regulation, including but not limited to laws and regulations related to spamming, privacy, consumer and child protection, obscenity or defamation, or (iii) is harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; and (f) lease, rent out, or otherwise permit unauthorized access by third parties to the TeleNav Software without advanced written permission of TeleNav." Hope that helps answer your questions, ArizonaEnergi. ;) Rebecca

Hi kimncris, Congratulations on your new-to-you C-Max! Sounds to me like you have navigation. Check to see if there is an SD card installed in you media hub that has A3 or A4 on it; if there is not, contact your dealership. Let me know if you need any help! Rebecca

Hey everyone! Please be sure to report this to your dealership so they can get with their support, diagnose, and correct this issue. Rebecca

It sure does! You can add roads, change street names, update business names, report closed businesses, and more. Rebecca

Aww thanks, LizM! I'm glad to be here. :D Let me know how it goes with turning your Bluetooth off and on. Rebecca

Hi everyone, If you find any missing streets or destinations, please report them to our map provider HERE (formerly known as NAVTEQ). To do so, follow this link: https://mapreporter.navteq.com/#dashboard Rebecca

I am not, but I can answer this for you, CarpeNivem. The app is designed to give you access to your SYNC account - anytime, anywhere; it doesn't detect when the phone is connected to your SYNC system. For this particular feature of the application, it uses your phone's GPS, so you have to press the "Save this location" button. . Rebecca

Hey everyone, Don't forget about the SYNC Destinations app available on your smartphone: http://support.ford.com/sync-technology/destinations-app-sync-myford-touch :) Please send me your VIN and the details in a private message. I'd like to look into this for you. Rebecca

Glad it's working for both of you. Did you get the texts I sent you both? LOL J/K Rebecca

WooHoo! :dance: Rebecca