Bill-N Posted April 6, 2014 Report Share Posted April 6, 2014 This from OASIS last Friday. Perhaps one of our Ford reps can elaborate. Apr 04 2014 4801 -Announcing Advance Notice 14C03 Compliance Recall Advance Notice: DEMONSTRATION / DELIVERY HOLD - Compliance Recall 14C03. Certain 2013-2014 Model Year C-MAX, Escape, Fusion, and MKZ Vehicles - Front Seat Back Frame Replacement. Refer to FMCDealer.com. Quote Link to comment Share on other sites More sharing options...
dweiser Posted April 6, 2014 Report Share Posted April 6, 2014 How many recalls does this make? Anyone know? I've lost track. I've renamed my C-Max "Rolling Recall" and yesterday filed a complaint with the NC Lemon Law. It's a great car but they took it out of the oven before it was done! Quote Link to comment Share on other sites More sharing options...
DaveofDurham Posted April 6, 2014 Report Share Posted April 6, 2014 For more info see "RECALL 14C-03 seat back frame" thread started by ptjones yesterday. This affects c-max w build dates back to July 23, 2012. Quote Link to comment Share on other sites More sharing options...
ptjones Posted April 6, 2014 Report Share Posted April 6, 2014 How many recalls does this make? Anyone know? I've lost track. I've renamed my C-Max "Rolling Recall" and yesterday filed a complaint with the NC Lemon Law. It's a great car but they took it out of the oven before it was done!I would agree with you if this was a design flaw, but it sounds like a manufacturing welding quality control problem and FORD may not even make the seats. Most of us haven't had any significant problems with our CMAX's. Personally I don't think software updates count, our personal computers are being updated all the time, that a way of life these days. Given the GM problems, I think FORD is being very careful not have something like that happen to them. IMO It will be interesting to see the solution they come up with for this problem. It may be difficult to tell if a weld is bad or not. :) Paul fotomoto, salsaguy and C-MaxSea 3 Quote Link to comment Share on other sites More sharing options...
ptjones Posted April 6, 2014 Report Share Posted April 6, 2014 Found this on FFH forum posted by jeff_hLooks like most of us would be affected by this - SUBJECT: DEMONSTRATION / DELIVERY HOLD Advance Notice - Compliance Recall 14C03Certain 2013-2014 Model Year C-MAX, Escape, Fusion, and MKZ VehiclesFront Seat Back Frame Replacement AFFECTED VEHICLESVehicle Model Year Assembly Plant Build Date RangeC-MAX 2013-2014 Michigan July 23, 2012 through May 28, 2013Escape 2013-2014 Louisville June 5, 2012 through August 12, 2013Fusion/MKZ 2013-2014 Hermosillo August 15, 2012 through September 10, 2013Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinli...rconnection.com. This information will be available on April 3, 2014. REASON FOR THIS COMPLIANCE RECALL Certain front driver and passenger seatback assemblies may have been produced with sub-standard weld joints attaching the seatback recliner mechanism to the seatback frame. A sub-standard recliner to seatback frame weld joint may separate and the operator may notice noise in the seatback or a loose or leaning seatback. Sub-standard recliner to seatback welds may also not meet the requirements of S4.2 of Federal Motor Vehicle Safety Standard 207, potentially increasing the risk of injury in certain collisions. SERVICE ACTIONDO NOT DEMONSTRATE OR DELIVER any of the affected vehicles involved in this compliance recall. It is anticipated that a complete Dealer Bulletin will be provided to dealers in the second quarter of 2014, once parts to repair this condition are available. NOTE: Parts are currently not available in sufficient quantities to support this compliance recall. In the interim period, if a vehicle arrives at your dealership with a front seatback that exhibits a loose or leaning condition or for dealer stock vehicles with a customer sales contract, please contact the Special Service Support Center. CUSTOMER NOTIFICATIONOwners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. :sad: PaulThought I'd move this info to this thread. C-MaxSea 1 Quote Link to comment Share on other sites More sharing options...
mtb9153 Posted April 7, 2014 Report Share Posted April 7, 2014 (edited) Another unhappy owner, I think people need to realize that a car like the CMax in its first year or two of production is going to have issues. Especially when it is as complicated and cutting edge as the CMax is and Ford's first outing with production Hybrid vehicles. Cut them some slack. It's not like they are just leaving us out to deal with this on our own. As I see it they are trying to fix things in a timely manner. Maybe I've got nothing to talk about since Maxus seems to be running fine, I'm sorry but I just get tired of hearing all the griping. There done venting...bring on the flames. :gaah: Edited April 8, 2014 by mtb9153 salsaguy and C-MaxSea 2 Quote Link to comment Share on other sites More sharing options...
plus 3 golfer Posted April 7, 2014 Report Share Posted April 7, 2014 How many recalls does this make? Anyone know? I've lost track. I've renamed my C-Max "Rolling Recall" and yesterday filed a complaint with the NC Lemon Law. It's a great car but they took it out of the oven before it was done! Too many. I like my C-Max SEL but it gets old running to the dealer 5 going on 6 times with this recall in 15 months. SE models have had more recalls than the SEL model. 1st year of ownership - 4 times to the dealer - musty AC, 13C02, 13B07, 13C07 - (only 13B07 was a software update) + 1 self install software update SYNC with MyFord Touch which many likely had the dealer do. 2nd year of ownership through 3 months - 2 times - Service Stability Traction Control Message code U0126 and prospectively for 14C03. Quote Link to comment Share on other sites More sharing options...
dweiser Posted April 7, 2014 Report Share Posted April 7, 2014 Does anyone think it's time for someone to initiate a Class Action against Ford to force them to buy back any and all Ford C-Max vehicles IF the owners are sick and tired of all the recalls? The car has become a bad joke and not only that, "Consumer Reports" lists it as one of the four least reliable vehicles! Even if you like your C-Max, can you say "very low trade-in and resale value"? How do we initiate a Class Action suit involving these vehicles? I'd appreciate some info. Thanks. Quote Link to comment Share on other sites More sharing options...
plus 3 golfer Posted April 7, 2014 Report Share Posted April 7, 2014 I plan on keeping my C-Max for quite some time so trade-in and resale aren't as important to me as the car not being dependable (AKA, battery no start issue). I can live with the trips to the dealer for the safety recalls, software updates and so forth albeit the trips are a nuisance. As long as Ford continues to correct the issues, there's little (maybe no) basis for a class action suit. I think the recalls speak to why Ford is below average in reliability / first year ownership surveys. "Quality means doing it right when no one is looking." - Henry Ford "You can’t build a reputation on what you are going to do." - Henry Ford "Vision without execution is just hallucination." - Henry Ford salsaguy 1 Quote Link to comment Share on other sites More sharing options...
ArizonaEnergi Posted April 7, 2014 Report Share Posted April 7, 2014 I don't think the recalls have been excessive, but haven't kept a list. My Honda Odyssey had a number of recalls, and so does every other car it would appear. Humans are prone to fail in any enterprise and to sue seems counter-productive to the introduction of new products. Count me out. C-MaxSea and wab 2 Quote Link to comment Share on other sites More sharing options...
fbov Posted April 7, 2014 Report Share Posted April 7, 2014 I don't know about you guys, but 2 oil changes and an elective software update (PCM) in 20K+ miles hardly seems excessive. While I realize not everyone's had a problem-free experinece, many of use have! Have fun,Frank, who has had to weld seat back frames before... salsaguy and C-MaxSea 2 Quote Link to comment Share on other sites More sharing options...
FordService Posted April 7, 2014 Report Share Posted April 7, 2014 Hi folks, If you're concerned about whether this recall applies to your vehicle, check out the Ford Owner website. If it applies to you, I recommend keeping in touch with your dealer so you will be notified when the parts arrive to perform the recall. Ashley salsaguy 1 Quote Link to comment Share on other sites More sharing options...
ptjones Posted April 7, 2014 Report Share Posted April 7, 2014 It appears that my car is one effected by recall and I set up an appointment online. It will be interesting to see how this goes, the Dealer didn't even know about the recall and I thought FORD hadn't come up with a solution yet. I'm not interested in a class action suit, I like my car. To me it seems like FORD isn't trying to hide anything which good. I don't have any problems with my seats. :) Thanks Ashley for the link. Paul salsaguy 1 Quote Link to comment Share on other sites More sharing options...
mtb9153 Posted April 8, 2014 Report Share Posted April 8, 2014 Does anyone think it's time for someone to initiate a Class Action against Ford to force them to buy back any and all Ford C-Max vehicles IF the owners are sick and tired of all the recalls? The car has become a bad joke and not only that, "Consumer Reports" lists it as one of the four least reliable vehicles! Even if you like your C-Max, can you say "very low trade-in and resale value"? How do we initiate a Class Action suit involving these vehicles? I'd appreciate some info. Thanks.Don't plan to trade it in or resell it, so not worried about about low values. Maxus is a keeper. salsaguy 1 Quote Link to comment Share on other sites More sharing options...
homestead Posted April 8, 2014 Report Share Posted April 8, 2014 Recall didn't show up for my feb 2013 SEL, so maybe it applies to the SE seats. Quote Link to comment Share on other sites More sharing options...
DaveofDurham Posted April 8, 2014 Report Share Posted April 8, 2014 Recall did show up for my SEL built in Nov 2012. Quote Link to comment Share on other sites More sharing options...
Edsel Posted April 8, 2014 Report Share Posted April 8, 2014 It says my VIN is not valid. Quote Link to comment Share on other sites More sharing options...
Bill-N Posted April 8, 2014 Author Report Share Posted April 8, 2014 Recall did show up for my SEL built in Nov 2012. I'm also on the list. And I haven't noticed a seat issue. ptjones 1 Quote Link to comment Share on other sites More sharing options...
fbov Posted April 8, 2014 Report Share Posted April 8, 2014 It says my VIN is not valid.+1 And I copied the VIN from ETIS so I know it's valid, regardless what the link says... Ford's systems aren't common; apparently this one doesn't know about a lot of cars. Quote Link to comment Share on other sites More sharing options...
homestead Posted April 8, 2014 Report Share Posted April 8, 2014 It says my VIN is not valid.I got that error before I logged in, then it recognized it. Quote Link to comment Share on other sites More sharing options...
Edsel Posted April 8, 2014 Report Share Posted April 8, 2014 After logging in, it doesn't show up for my Dec 2012 SEL. Still have the IPC reprogram to take care of. Quote Link to comment Share on other sites More sharing options...
fbov Posted April 8, 2014 Report Share Posted April 8, 2014 but it does for mine... logging in is required - who knew? etis doesn't care, and it lists the recall as well. Quote Link to comment Share on other sites More sharing options...
pjurek99 Posted April 10, 2014 Report Share Posted April 10, 2014 In my case I am the only driver of my CMax and I am the only person in the car at 99% times. I thought I was too heavy (~250lbs) for the seat. It became squeaky, moves a little. Today I have dropped the car at the dealership (I think it is the 13th time in 11 months) and left the car overnight (got a sweet 2010 Fusion).Tomorrow in the morning I am going to call them to have the thing looked into. Quote Link to comment Share on other sites More sharing options...
kostby Posted April 12, 2014 Report Share Posted April 12, 2014 I just got email notification of the notice from the National Highway Traffic Safety Administration. Here's a link to the 'official' notice page from the NHTSA:http://www-odi.nhtsa.dot.gov/owners/SearchResults?refurl=email&searchType=ID&targetCategory=R&searchCriteria.nhtsa_ids=14V164 That page contains links to three .pdf documents with more details. They require Adobe Reader. 1. April 11, 2014 NHTSA letter to Ford, acknowledging the safety recall.http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/UCM453425/RCAK-14V164-8361.pdf 2. March 31, 2014 Ford letter to NHTSA, reporting Recall 14C03. http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/UCM453246/RCDNN-14V164-3883P.pdf 3. April 3, 2014 Ford letter to Ford and Lincoln dealers giving Advance Notice of DEMONSTRATION/DELIVERY HOLD Compliance Recall 14C03http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/UCM453226/RCMN-14V164-8777.pdf A few specific details quoted from doc #2, the Ford letter on March 31st to the NHTSA "Ford is aware of 12 warranty claims potentially related to this condition that reported noise, or aloose or leaning seatback. As of March 25, 2014, there were no known reports of accidents orinjuries attributed to this condition." "573.6 © (7)- Basis of Non-Compliance DeterminationIn November 2013 Ford identified a small number of warranty reports associated with seatbackrecliners in the subject vehicles. A review of those warranty claims did not identify any patternsor trends associated with typical attributes such as date of manufacture, option content, orusage in the field." "From November 2013 through January 2014 Ford began to obtain and evaluate parts from thefield that had been replaced under warranty. A review of the detailed supplier manufacturinginformation available for the field return parts identified certain production conditions that couldresult in sub-standard seat recliner welds. Those conditions included power outages,maintenance actions, and other activities that impacted the robotic weld process on certainparts. It was further identified that certain process controls failed to properly identify parts withsub-standard welds at the supplier." "During January through March 2014, Ford continued to monitor field reports, obtained additionalparts replaced under warranty, and obtained seat back frames from vehicles that had seatbackassemblies manufactured in close time-proximity to some of those previously returned, foranalysis. Ford and the seatback manufacturer also continued to review manufacturing recordsfrom the beginning of production (beginning of the 2013 model year) through November 2013when corrective actions were fully implemented at the manufacturing facility. This review ofmanufacturing information identified other production dates during which sub-standard seatrecliner welds may have escaped process controls. Although no reports from the field havebeen identified on parts produced during those specific time periods, those parts are alsoincluded in this action." Quote Link to comment Share on other sites More sharing options...
grggwlkr Posted April 12, 2014 Report Share Posted April 12, 2014 I ran a vehicle health report and the recall/TSA showed up in the report. Quote Link to comment Share on other sites More sharing options...
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