siggy Posted November 2, 2012 Report Share Posted November 2, 2012 (edited) So we've had our C-Max for almost 4 weeks and one strange problem has come up. When I leave for work in the morning, sometimes the clock is wrong. Not only is it wrong, but it's set to the exact time that I turned the car off the previous night when I got home from work. This has already happened three times. It's a minor annoyance of course but I was wondering if anyone else has noticed this problem. Thanks! Oh, and we have the 2013 C-Max SE with Equipment Group 202A (MyFord Touch, SYNC, Sirius) Edited November 2, 2012 by siggy Quote Link to comment Share on other sites More sharing options...
dtorres Posted November 2, 2012 Report Share Posted November 2, 2012 I've had one instance where the clock was wrong but I don't recall if it was the time I had turned the car off at. The clock not keeping accurate time has popped up on other MyFord Touch forums also. At about a week and half into ownership I had the clock issue, bluetooth issues and preset names disappearing. I went into the settings option and did a master reset from the touch screen and everything has worked perfectly ever since (about four weeks). I did have to reprogram all my presets and resync my phone after the reset so you may want to take notes on your presets before doing the master reset. Quote Link to comment Share on other sites More sharing options...
mcclurme Posted November 4, 2012 Report Share Posted November 4, 2012 I have the navigation system and there is an option to use the GPS to set the time. It's been a while, but I think the option was on the same screen to set the time. Don't hold me to that. Since I have done this, I haven't had a clock problem. Siggy, not sure that helps you since I don't think your package has naviagation, but I thought I would share for those that do. Quote Link to comment Share on other sites More sharing options...
zhackwyatt Posted November 4, 2012 Report Share Posted November 4, 2012 I rented a 2013 Escape last weekend with My Ford Touch (no navigation) and I had a problem where the clock was stuck. I just set the current time and that fixed the problem. Quote Link to comment Share on other sites More sharing options...
JayCo59 Posted November 11, 2012 Report Share Posted November 11, 2012 My car was in the shop for a "stuck key in Ignition" issue and when I got the car back the time was wrong on the clock. I assumed it was because they had removed power and didn't reset it.So I set it, but the next morning it was wrong again. I figured I had not set it correctly, so I set it again and follow the same procedure. This time the clock has been fine (for about a week...knock on Wood).I'm keeping an eye on it. Quote Link to comment Share on other sites More sharing options...
JayCo59 Posted November 22, 2012 Report Share Posted November 22, 2012 I'm keeping an eye on it.Well the Clock was wrong again this morning. I changed it to be set by the GPS, hopefully that will fix this issue. Quote Link to comment Share on other sites More sharing options...
siggy Posted November 23, 2012 Author Report Share Posted November 23, 2012 Since I made my post, our C-max clock has been correct (of course). If it happens again, I'm going to try the master reset that dtorres suggested. Quote Link to comment Share on other sites More sharing options...
Arthur Posted December 8, 2012 Report Share Posted December 8, 2012 I think wrong time may be caused by having the AM-PM set incorrectly and it fouls up the GPS time, try resetting the AM/PM, see what happens. Quote Link to comment Share on other sites More sharing options...
AgentCMAX Posted December 13, 2012 Report Share Posted December 13, 2012 (edited) My C-Max showed wrong time.this morning. Had the car for about one and a.half.months with 2000 1800+ miles EDIT: Corrected the miles I have so far when the clock problem occurred. Edited December 17, 2012 by AgentCMAX Quote Link to comment Share on other sites More sharing options...
erwhitham Posted December 13, 2012 Report Share Posted December 13, 2012 Mine had wrong time last week. One time incident after 2 months ownership and 850 miles. Quote Link to comment Share on other sites More sharing options...
StoBro2 Posted December 14, 2012 Report Share Posted December 14, 2012 My clock at 7:45 this morning was displaying the time I shut it off last night, 9:00 PM. I drove around with it all day to see if it would skip around again, but it didn't. I reset it this evening and I noticed that at least the calendar is still correct. This is the 5th time it's skipped time. Sometimes it gets stuck on the time displayed at shut down, other times it's a completely random new time. I've had it for about 6 weeks and I have about 2200 miles on it. Quote Link to comment Share on other sites More sharing options...
Alyse Posted December 14, 2012 Report Share Posted December 14, 2012 Is the radio losing it's pre-sets when this happens too? Could it be a power issue? Quote Link to comment Share on other sites More sharing options...
ScooterS Posted December 14, 2012 Report Share Posted December 14, 2012 Mrs. ScooterS is reporting the same type of problem. She has reset the clock 3 times in the past week. I will investigate over the weekend. Quote Link to comment Share on other sites More sharing options...
Fits2at Posted December 16, 2012 Report Share Posted December 16, 2012 This happened to me yesterday morning. I got in the car and the time was close to when I shut the car off on Friday night. Then later in the day I was leaving a store and the service engine soon light came on but I think it was because I put the car in gear before it said ready. Shut the car off and turned back on and it was fine. Quote Link to comment Share on other sites More sharing options...
roninsd Posted December 17, 2012 Report Share Posted December 17, 2012 I've had my clock show the wrong time twice now (in a month). I'd love to hear any info you can get on this in your investigations, Scooter. Quote Link to comment Share on other sites More sharing options...
FoutsNC Posted December 17, 2012 Report Share Posted December 17, 2012 Mine did it for the first time on Saturday. I just set the time again and it's been fine since. It's a bit off that so many of us seem to have this issue. I had a MyFordTouch setup in my Explorer for 2 years and never had this issue. Quote Link to comment Share on other sites More sharing options...
ScooterS Posted December 18, 2012 Report Share Posted December 18, 2012 I've had my clock show the wrong time twice now (in a month). I'd love to hear any info you can get on this in your investigations, Scooter. Well.... It beats the heck out of me. We fiddled with the settings. The dash clock didn't match the Nav Clock. Finally it got set correctly. It then flashed between 2 settings. Eventually we got it set to the right time and It has stayed that way (so far). I'm clueless as to what caused the problem or why the fix worked. Quote Link to comment Share on other sites More sharing options...
shadd Posted December 29, 2012 Report Share Posted December 29, 2012 I have noticed this issue over the past week as well. On Thursday the clock was off by about 5 hours, reset it to correct time and didn't think much of it until today when I drove out to lunch, it was 40 minutes ahead of the proper time. Was worried this was a harbringer of my battery dying on me again. Quote Link to comment Share on other sites More sharing options...
roninsd Posted December 29, 2012 Report Share Posted December 29, 2012 I've had a problem with my clock messing up time twice in the last month, but still no battery problem (dying). Quote Link to comment Share on other sites More sharing options...
erwhitham Posted December 29, 2012 Report Share Posted December 29, 2012 I've had 2 clock problems and reported this in writing to service dept. yesterday along with some phone sync issues and reverse problems discussed in other threads.They did a Sync update. At least it's documented for me in case it happens again. Quote Link to comment Share on other sites More sharing options...
StoBro2 Posted January 1, 2013 Report Share Posted January 1, 2013 This morning makes the 6th time that the clock has displayed the wrong time on start up. At 10:20 this morning is was showing 3:45 PM. I haven't driven it since Saturday. That may be the time I shut it off, I don't remember. The calendar is still correct. Everything else seems to function normally. Quote Link to comment Share on other sites More sharing options...
darrelld Posted January 1, 2013 Report Share Posted January 1, 2013 <blockquote class='ipsBlockquote'data-author="erwhitham" data-cid="4947" data-time="1356820026"><p>I've had 2 clock problems and reported this in writing to service dept. yesterday along with some phone sync issues and reverse problems discussed in other threads.They did a Sync update. At least it's documented for me in case it happens again.</p></blockquote> What version of Sync did they install? Quote Link to comment Share on other sites More sharing options...
erwhitham Posted January 1, 2013 Report Share Posted January 1, 2013 <blockquote class='ipsBlockquote'data-author="erwhitham" data-cid="4947" data-time="1356820026"><p>I've had 2 clock problems and reported this in writing to service dept. yesterday along with some phone sync issues and reverse problems discussed in other threads.They did a Sync update. At least it's documented for me in case it happens again.</p></blockquote>What version of Sync did they install?Will ask tomorrow. Quote Link to comment Share on other sites More sharing options...
darrelld Posted January 1, 2013 Report Share Posted January 1, 2013 Will ask tomorrow. You can go to syncmyride.com and get the info from there. I would think the dealers should register the versions there but I can't confirm this. Quote Link to comment Share on other sites More sharing options...
Arthur Posted January 2, 2013 Report Share Posted January 2, 2013 I had the clock problem 3 times, I ?corrected? the error by setting the AM or PM correctly, I found when the time was off, it was set to the AM instead of PM which it should have been, so I am thinking the GPS or other time provider, Sirius or Sync or GPS, I don't know which, was confused by the incorrect AM/PM setting, because after I changed it, I have not had a further problem. Quote Link to comment Share on other sites More sharing options...
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