FordService

Hi JacksMax, Have you called your dealer to set up an appointment to have this and the recalls taken care of? Please let me know, along with your mileage, and I'll check out some options. Meagan

Hi Singoffpitch, Do you have an appointment set up for the transmission repair? Please let me know, so I can check out additional assistance. Meagan

Hi all, I'll be out for Labor Day weekend! Have a safe and happy holiday! Please remember, do not post concerns in this thread. :) Meagan

Try again? I emptied my inbox. :) Meagan

Glad to be of assistance! Meagan

Hi Griswaldo4g, Heading to your dealer's always a good first step. I want to dive a little deeper to get you some peace and quiet. Please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan

Hi fcforce, I want to see how I can help. Please PM me your VIN, updated mileage, best daytime phone number, full name, and dealer name/location. Meagan

Has this been resolved since your post, reedmother? Let me know, along with your year and mileage. Hi tpowel2, Let's get time back on your side. I want to check into some options; what's your mileage? Meagan

Great question, Kelleytoons. CSP's and recalls have 'expiration dates' so to speak, as customers generally get them taken care of sooner rather than later. There's always a possibility for other fixes, CSP's, recalls, ect to happen for anything. As I'm not an engineer, I have no way of knowing or anticipating this and thus wouldn't be able to comment on them further than this. So, it's not that the fix itself expires, it's that anyone with the concern should have been taken care of by then. Should someone have a similar concern post end date, I recommend they speak to their dealer about it, and then contact one of us here, on Twitter, or Facebook. We'll be glad to look into any way we can help. That's a valid point, and I see where you're coming from. The CSM is my highest point of contact, meaning I don't have the same resources as them, and they have more of a full picture than I do. They're able to look into specific ways of assisting (that I can't speculate on, as all cases are different) which I do not have available to me. Basically, me getting a customer in touch with their CSM is the theoretical "well worded email" situation you're looking for. The case is in the hands of the CSM, who works with the dealer, and I'm an additional liaison at this point in terms of documenting feedback from the customer. I don't have any pull over their decisions and cannot overturn them. Meagan

Thank you for reaching out and providing your feedback, SnowStorm. I'll be happy to document it. CSP 15B04 refers to a concern with the battery, not the instrument cluster. I see his CSM is working with his dealer for a resolution. For any additional options, he'll need to continue working with them. Hi wab, CSM's are the decision makers in the case; I do not have the ability to overturn decisions. Vancemi is able to discuss options with his CSM. :) Meagan

Thanks for keeping us posted, John. I've updated your case notes, I see you've been in contact with your CSM. Meagan

Hi Jgsykes, How did everything go at the dealership? Meagan

I know the feeling of hearing or seeing something out of place that no one else notices, like your passenger on the trip, and never being able to ignore it's presence. I'm happy to hear that things are going well so far. Please feel free to reach out in the future; I'll be happy to see if there's anything I can do. :) Meagan

You're welcome! Meagan

Hi SAMinMaine, Did you already have the repair completed? Meagan

Once you get a diagnosis, please PM me your VIN, updated mileage, best daytime phone number, full name, and dealer name/location. I'll check out some options. Meagan

Hi guys, A Technical Service Bulletin (TSB) is a supplement to a vehicle's repair manual and does not suggest nor provide additional coverage. Coverage of any repair is determined by eligibility under the provisions of the New Vehicle Limited Warranty, a Customer Satisfaction Program or a Recall. Your dealer will be in the best position to determine if something falls under warranty. Have you had a chance to set up an appointment? Meagan

Hi heb1024, You can read up on towing in your Owner Manual starting on page 248. You can also reach out to your dealer for additional towing questions. Meagan

Hi everyone, I'll be out of the office on Friday the 3rd for the holiday. I'll be back Monday! Have a safe and happy 4th of July! Meagan

Hi Kristini, Per your Warranty Guide: For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first. The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other appearance items that result from use and/or exposure to the elements. You, as the owner, are responsible for these items. Some examples are: ...stone chips, scratches (some examples are on paint and glass)... Meagan

Sounds good. Keep me in the loop! :) Meagan

That's a valid point, ptjones. The Owner Manual mentions not leaving your key in the ignition for too long for this very reason. You sure can! It's usually a good idea to wait on the letter because it gives the dealer a chance to get their own letters and parts, but by all means, you can contact them if you know you're included. Just be aware that they may not be ready to tackle it just yet. :) Meagan

Driving (and braking) recharges the battery; your dealer is correct that driving more will help keep the charge. They'll be able to explain this further. Please keep me in the loop with this. Hi guys, Here are some definitions: TSB: A Technical Service Bulletin (TSB) is a supplement to a vehicle's repair manual and does not suggest nor provide additional coverage. Coverage of any repair is determined by eligibility under the provisions of the New Vehicle Limited Warranty, a Customer Satisfaction Program or a Recall. CSP: A Customer Satisfaction Program (CSP) is an available upgrade to a specific component or an extension of an existing warranty. Customer Satisfaction Programs are VIN specific and time and mileage limitations do apply. A dealership must review a customer's original receipts to determine if a refund for repairs completed prior to a program announcement can be applied for. All refund requests must be submitted through the dealership. Depending upon the type of Customer Satisfaction Program launched, concerns may or may not need to be present in order for the repair to be completed. A CSP is NOT a recall. FSA: Field Service Action - another name for recalls and CSP's. Recall: Ford Motor Company and the National Highway Traffic and Safety Administration (NHTSA) work together to proactively identify areas of concern through investigation of consumer and dealer feedback. During an investigation Ford co-operates fully with NHTSA. Due to our rigorous safety standards and constant testing, not all issues result in recall or customer satisfaction programs. Ford Motor Company will repair those vehicles specifically mentioned in a recall announcement and programs are VIN specific. If a program is announced on a specific component, Ford will notify you by mail. Should you receive a letter, we suggest you contact your dealer as soon as possible to schedule an appointment. All recall repairs must be completed by an authorized Ford or Lincoln Dealer and will be performed at no charge. Federal law requires dealers to complete safety recall service before delivering a new vehicle to a buyer or lessee (this federal law does not apply to used or certified pre-owned vehicles). In order to receive a refund, the vehicle's owner will need to submit the original repair receipts to any Ford or Lincoln dealer in the U.S. for review. Repairs completed at a non-Ford dealer are not eligible for reimbursement unless the owner paid for the repair prior to the recall announcement. It can take up to 60 days to process refunds. Provisions for rental vehicles vary by recall program and the owner letter received will provide loaner details of a loaner provision if included. Your local Ford dealer will also have details on rentals associated with recall programs. If the vehicle is overseas, these repairs can be completed at the nearest Ford or Lincoln dealer in the host country. I hope this helps! Meagan

Let me know how your dealer trip goes, ScubaDadMiami. :) Meagan

Hi everyone, I'll be out of the office over the weekend (as per usual), as well as Monday for Memorial Day. Have a safe and happy holiday! For those I haven't met, hello! I'm the new rep on the boards here. Meagan