FordService

Keep me posted on how your vehicles are doing, mtb9153 and mxanotcar. I'm here to help! Rachel

Send me a PM with your VIN, Jus-A-CMax; I'll check my resources. Rachel

I'll pass along your thanks to Crystal, Just-A-CMax! :) Thanks for the welcome! So you're the one I have to keep my eye on, huh? Haha, got it! ;) Rachel

Hey, everyone! I'm Rachel, your new FordService rep here on the forum. Our team has switched up some of the assignments between us. I'll be taking the place of Crystal, helping you guys with the same questions and concerns she's assisted with in the past. I've been on Ford's Social Media team since the beginning of the year; I've been on Twitter mainly so I'm a bit new to the forums. I'll also be active on a few other vehicle forums as well so you may see me there. :) Please feel free to reach out and say hello as I get myself acquainted with this forum and the people on it. I look forward to meeting you all and being of assistance however I can! Rachel

Let us know what your dealership has to say, obob. I'll be here if you need my assistance. :) Crystal

Welcome to the forum, Daniel. Did you get your C-MAX towed to your dealer? I'll be happy to get this into the hands of your regional customer service manager. Send me a private message (PM) with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Crystal

Hi Max Power, I got your PM and responded; I also reached out to your CSM. Please do not hesitate to contact me via PM if you ever need my assistance. :) Crystal

Hi Max Power, I believed I reached out to you on another thread you posted on as well, but I wanted to make sure I contacted you here, too. Send me a PM with a verification of your best daytime phone number (or your email address, if you prefer) and your current mileage; I'll be happy to reach out to your CSM and have them contact you. If you ever have difficulty contacting someone, please let me know so I can help. Crystal

Don't hesitate to contact me if you're having difficulty getting in touch with someone, Max Power. Send me a PM with a confirmation of your best daytime phone number and your current mileage; I'll be happy to arrange for a follow-up call from your CSM. Crystal

Congratulations, Kunari! When do we get to check out some pics of your new ride? :) Crystal

Fantastic, Dave! That's what I like to hear. :) Crystal

Hmm, that's unusual. I'm still getting messages from other folks, so maybe give it another shot? If you're still running into problems sending me a PM, you can always contact our Customer Relationship Center at 1-800-392-3673; they can provide the same assistance that I can. Crystal

Hi folks, Don't forget that I'm here to help. If you've already had your dealership check this out, send me a PM with your details so I can research ways to assist. In your message, please include your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Crystal

Sounds good, Dave; keep us posted on how things go. :) Crystal

Let us know when you hear any news from the dealership, dtorres. I'm here if you need my help. :) Crystal

Congratulations, Konig-Wolf; she's a stunner! Thanks for sharing the pictures. :) Crystal

Hi Dave, When folks have issues with their vehicles, I can research ways to assist and every little bit of info helps. In your case, I can escalate you to the customer service manager for your region. To make that happen, just send me a PM with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Once I have your info, I'll be able to push this up the line. Crystal

Sounds like it's time to head back to the dealership, DaveofDurham. How many miles are on your C-MAX? Crystal

Congratulations and welcome, seasidetraveler! We're happy to have you here. :) Crystal

Good deal, fazzman; I'll look forward to seeing how things go. If you need me to step in and assist after getting a diagnosis, just let me know. :) Crystal

Heading in to the dealership is a great next step, rfaunce. Keep us posted on what you hear; I'll be here if you need me to step in and help. Crystal

Congratulations and welcome to the forum, Nvstig8tr! Post some pictures so we can check out your new ride. :) Crystal

Hi fazzman, I'm Crystal, the Ford Service rep on this forum. I'd recommend making an appointment for your dealer to check this out; don't forget to come back and post your results. What's your vehicle's model year and mileage? Crystal

You might want to have your dealership inspect, Rpshipley; they'll be able to recommend any service actions, if needed. How many miles do you have on your C-MAX? Crystal

Awesome news, vmmvmmm! Thanks for sharing your outcome with us. :) Crystal