FordService

Happy to be here! Meagan

Hi everyone! I wanted to come introduce myself. I'll be popping in on occasion as a forum buddy to Tricia. :) Meagan

Welcome to the forum! I'm happy to look into some options. Please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Thanks for the shout-out! Tricia will be back Monday; I'm her buddy on the forums, so you'll see me popping in on occasion. :) Meagan

Hi everyone, I’ll be out of the office tomorrow, Friday February 20, 2015. I will return on Monday, February 23, 2015. Have a great weekend! :) Tricia

Thanks for the update, Jenie Benson. Please PM your case number, and I’ll look into this further. Tricia

Hey guys, Let me get this escalated. Please PM your full name, VIN, current mileage, dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist. dmk2000, What’s the current mileage on your C-MAX? I'll be happy to check int available options to assist! Tricia

Thanks for the shout out, Jus-A-CMax! I really appreciate it, and I’ll be here to lend a hand if you guys have any questions or concerns. :) Tricia

Welcome to the neighborhood, Davidvillafwt! :) My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to lend a hand with any questions or concerns. If you haven’t already, go take a peek at our Ford Social site here. Become part of the community, share pics of your ride, ideas, and stories. Our site has a new look but it’s easy. All you need to do is log in/register at the top right-hand corner of the page, select the post icon, and click the activity you want to perform! Tricia

Welcome to the community, moedavis! :) My name is Tricia, and I’m the U.S. Ford Customer Service Representative. Let me look into this further. Have you considered seeking another Ford Dealer for a second opinion, and what’s the current mileage? Tricia

Welcome to the neighborhood, eklman! :) My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to help with any questions or concerns. I agree with wab, and I also recommend taking your new ride to a Ford Dealer to get diagnosed. In the meantime, I’ll be happy to explore available options to assist on my end. What’s the current mileage? Tricia

Hey guys, First of all, I want to say welcome to the neighborhood, labensky and bill37! :) My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I'm here to lend a hand. Labensky, Let me look into this further. What’s the current mileage on your C-MAX? bill37, Plus 3 Golfer is correct. To protect your privacy please delete the post that has your phone number. I’ll need your C-MAX mileage as well to look into available options to assist. Tricia

There’s nothing wrong with being a hands-on person, Recumpence. If you get stuck on anything, I recommend taking your C-MAX to a Ford Dealer to get diagnosed, and contact me as well. Please keep me posted! :) Hey guys, I agree with Bugblndr and drdiesel1. It depends on what plan you’ve elected. I recommend checking out the ESP website here . You can also speak directly with an ESP rep at 877-794-6434. Hours of operation: 9:00 a.m. – 7:00 p.m. EST. They are in the best position to answer your inquiries, and go over what’s covered under your specific plan. If anyone is having a concern with their vehicle, please don’t hesitate to contact me. I’ll be happy to look into my resources on this end. Have a great weekend! :) Tricia

Welcome to the community, mgchiu! :) My name is Tricia, and I’m the U.S. Ford Customer Service Representative on this forum. Let me look into this further. Is your C-MAX experiencing this symptom now, and what’s the current mileage? Tricia

Thanks for the update, wb8nbs. Please continue to work with your customer service manager to reach a resolution. Let me know if you have any updates, and I’ll gladly add them to the case notes. Welcome to the community, Jenie Benson! :) My name is Tricia, and I’m the U.S. Ford Customer Service Representative. Let me look into this further. What’s the current mileage on your C-MAX Hybrid? Tricia

Welcome to the community, rotozuk! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. In the meantime, enjoy your new ride! :shift: Tricia

rajames2, You’re very welcome, and thanks for your kind words. I’ll be here if you need me! :) Tricia

Hey guys, If your vehicle is experiencing this symptom, I recommend taking it in to a Ford Dealer to get diagnosed. Also, send over the current mileage and I’ll look at available options to assist on my end. :) Tricia

Hello guys, I agree with kostby. The website mentioned above is not an official Ford website. If you have any questions about your vehicle, don't hesitate to contact me, your local Ford Dealer, or the Ford Owner site. Thanks for reaching out to me, Creper13. I’ve escalated this case to a customer service manager. The CSM will be in contact with you shortly, and they’ll work with the dealer to reach a resolution. Let me know if you have any updates, and I’ll gladly add them to the file. :) Tricia

Hey guys, I am researching your inquiries, and I will touch base once I have an update. :) Tricia

Thanks for the update, mxanotcar. Please contact me when you take it in to get serviced, and I’ll be happy to get this concern escalated at that time! :) Tricia

Mxanotcar, I agree with Plus 3 Golfer, and recommend taking it in to a Ford Dealer to get diagnosed. Let me look into this further. Which model year is your C-MAX Hybrid? Hey guys, Thanks for stepping in to help a fellow Ford Family member! I’m extending some love as well to help keep your vehicles in tip-top shape. Go to the Ford Owner website, and use the Maintenance Schedule. This tool makes helpful recommendations on when to service it next. Tricia

Congrats on your purchase, Cat Max! I’m the U.S. Ford Customer Service Representative on this forum, and my name is Tricia. I'll be here to assist if you have any questions or concerns about your new ride. Learning to drive your C-MAX Hybrid is a great experience in itself. Take a peek at our Ford Owner website, and check out the awesome “Vehicle How-To Videos.” All you have to do is plug-in your vehicle info and explore. Feel free to grab the popcorn and happy viewing! :) Thanks for giving our new member such a warm welcome, guys! :thumbsup: Continue to keep your vehicle in great shape by using the Maintenance Schedule .This tool makes helpful recommendations on when to service it next. Tricia

Hey guys! Can you believe it? Tonight we will be saying good-bye to 2014. :clapping: I’ll be out of the office tomorrow, Thursday January 1, 2015, and return on Friday, January 2, 2015. Live it up, dance like nobody's watching, and see you in the New Year! :happy feet: :dance: :dj: Tricia

Thanks, Jus-A-Cmax. I had a wonderful Christmas, and I hope you did as well! :woot: Tricia

Hey everyone, My fingers are crossed that we all end up on the “Nice” list! I will be out of the office tomorrow, Thursday December 25, 2014. I'll be returning on Friday, December 26, 2014. Be sure to leave out the milk and cookies for Santa, and happy holidays! :bliss: Tricia