FordService

Hi rob52481, Welcome to the forum, and congrats on your C-MAX! How's everything been since your last post? Please keep me in the loop, and let me know your mileage. I'll check out some options. :) Meagan

Your C-Max was just wooing you to capture your heart, weebee! ;) I'm happy that the honeymoon period's in full swing. Do you have an appointment already set up for the vibrations? I'll be glad to check out some options to keep this a happy union. :) Hi wb8nbs, If you decide to try again with your dealer, or seek a second opinion at another, please let me know. I can reach back out to your CSM to see how we can silence your woes about the woos. Meagan

Welcome to the community, fourfins! :victory: My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to lend a hand if you have any questions or concerns. Hey guys, Thanks for the update, and please continue to keep an eye on it. If you need further assistance, don’t hesitate to reach out to me. I’ll be happy to look into available options to assist at that time! :) Tricia

Bigalpha, I recommend making an appointment with the Ford Dealer. You can find a dealership here: http://owner.ford.com/dealer-locator.html#/. Let me know how your visit goes, and if you need additional assistance I'll check the available options at that time! :) Tricia

Welcome to the community, azooker! :) My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’m here to assist with any questions or concerns. I recommend taking your C-MAX to a Ford Dealer to get diagnosed. In the meantime, let me get this escalated. Please private message (PM) me your full name, VIN, mileage, dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist. Tricia

Hello bigalpha, Have you been to the dealer to get your C-MAX diagnosed, and what’s the mileage? I'll check my resources on this end! :) Tricia

Hey guys, I recommend checking out the ESP website here. You can also speak directly with an ESP rep at 877-794-6434. Hours of operation: 9:00 a.m. – 7:00 p.m. EST. They are in the best position to answer your inquiries. Another option would be to contact your Ford Dealer about available plans. Enjoy the rest of your day! :) Tricia

Hello Ford Fam, I’m glad to learn that all is well your way, and thanks for sharing. I’ll be here if you need anything! :) Tricia

Congrats, and thanks for sharing the awesome pics, Bugblndr! If you have any questions or concerns in the future, please contact my FordServiceCA colleagues here: http://fordcmaxhybridforum.com/user/1861-fordserviceca/. Enjoy your new ride, and have a great weekend! :) Tricia

Congrats on your first post, and thanks for the update, Don. :) I replied to your PM, and let me know if you need anything else! Tricia

Congrats on your first post, and thanks for the update, Don. :) I replied to your PM, and let me know if you need anything else! Tricia

Thanks for the update, Jenie Benson. Let me know when you're ready to get this escalated, and I'll send your case over. Tricia

You’re welcome, MtnMarty! :) Tricia

Hi william5543, Have you already started the Lemon Law process? Please let me know, along with your mileage, so I can see how to best assist. Meagan

Let us know how the repair goes, and if it solves your concern. :) We'll be here if you need us for anything. Meagan

Hello Ford Fam, Please refer to your "Safety Recall" letter. If your airbag warning indicator is not illuminated, please call your dealer and request a service date for Recall 14S04. Ford will notify you by mail when replacement parts are available to have Safety Recall 14S21 performed. Parts for Safety Recall 14S21 are anticipated to be available in the third quarter of 2015. If your airbag warning indicator is illuminated, please call your dealer and request a service date for replacement of the restraints control module under recall 14S21. The new restraints control module contains the updated software, and makes the reprogramming for Safety Recall 14S04 unnecessary. We apologize for any inconvenience these part shortages may cause you. We are working closely with our suppliers to accelerate part availability. Let me know if you need anything else, and enjoy the rest of your day! :thumbsup: anaphora68, Let me document your dealer feedback. Please PM your full name, VIN, mileage, dealer, details of experience, and best daytime phone number. I’ll make sure it’s noted! :) Tricia

anaphora68, Thanks for sharing the great news; I’m glad to learn that the dealer resolved your concern. :) Jenie Benson, Please continue to keep us in the loop, and I’ll be here if you need me to update your file! :) Tricia

Hey Ford Fam, As you can see we have steered away from our vintage avatar look and following the footsteps of our FordServiceCA colleague’s sleek and modern logo. We clean up nicely, don’t you think? Let us know if you need anything! :victory: Tricia

Welcome, and congrats! Here's hoping that's the only "ice storm" you see the rest of winter. ;) I'll be around if you have any questions. Meagan

Thanks for the update, and for sharing the great news, Bill-N! Let me know if you need anything, and enjoy the rest of your day. :) Tricia

Hello mxanotcar, I’ll be glad to look into this further. Which model year is your C-MAX, and what’s the current mileage? Tricia

Thanks for the update, Jenie Benson. Let me know if you need anything, and I’ll be happy to add any updates to your case! :) Congrats, and welcome to the community, anaphora68! :dance: My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here if you have any question or concerns. Is your C-MAX still experiencing the noise? If so, what's the current mileage? Tricia

Welcome to the neighborhood, zone1090! :) My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I replied to your PM. Please check your inbox, send the requested information, and I’ll get the ball rolling on my end. Wab, Thanks for the mention, and enjoy the rest of your evening! ;) Tricia

Thanks...I think...? :noobie: The frozen chicken comment makes me think of Mythbusters where they shot one from a cannon at an airplane windshield. Meagan

Hello! Meagan