FordService

JacksMax, Let me see how I can help with this. PM me your name, phone number, VIN, mileage, and dealer info. I'll take a look at some options. Ashley

BillJ, I'm going to look into this for you. PM me your name, phone number, VIN, mileage, and dealer info. I'll see what I can do. Ashley

LGroveAZ, Let me help. PM me your name, phone number, VIN, mileage, and dealer info. I'll see what I can do. Ashley

Mike, Let me lend you a hand. PM me your name, phone number, VIN, mileage, and dealer info, and I'll see how I can help. Ashley

Congrats and welcome to the forum, Braker. Please let me know if you have any questions or concerns I can help you with. Can't wait to see the photos. :) Ashley

Mike, Sorry I didn't see your post before now. :( If you're unable to send me a PM, you can also give our Customer Relationship Center a call at 1-800-392-3673. They'll be able to get this squared away for you. Ashley

bigrigmike, I'm not a trained technician, so I'm unable to speculate about other tests your dealer might be able to perform. I'm happy to get your regional customer service manager involved, but I'll need some private information from you that I can't get until you can PM me. You do have a few other options, though. You can reach out to our team on Twitter @FordService, send a message to Meagan at Ford or Eric at Ford on Facebook, or call our Customer Relationship Center at 1-800-392-3673. Hope that helps! Ashley

Smiling Jack, Vehicle design processes and engineering specifics are considered proprietary info, and are not available to the public. Ashley

Smiling Jack, The recommendation I shared comes from engineering. You are welcome to choose another oil outside of the Ford recommendation, but if there is any damage or wear as a result, it may not be covered under warranty. Ashley

Hi everyone, I have confirmation that you should use 5W-20 for the 2013. For 2014, 0W-20 is recommended, but you can still use 5W-20 if you'd like. Ashley

Hi everyone, This is just another reminder that I'm here to assist with this concern. If you haven't been to your dealer yet, make an appointment and send me your name, phone number, VIN, mileage, and dealer info. If you've already been to the dealer and you're still having trouble, just send me over your info. Ashley

Tim, PM me your name, phone number, VIN, mileage, and dealer info. I'll look into this for you. Ashley

Hi folks, I recommend speaking with the parts manager at your dealer or visiting FordParts.com for the best info regarding replacement wiper blades. :) Ashley

BullDurham and ScottWally, Let me lend a hand. PM me your name, phone number, VIN, mileage, and dealer info. I'll see how I can best assist. Ashley

Hi xSZYDx, I see you already found me and sent me a PM about your check. I responded to you. :) As far as the battery goes, let me know if you have any trouble in the future and I'll look into it. Ashley

Thanks for the update, marshtex2! Let me know if you end up having to take it in. Ashley

mtb9153, It is hard to diagnose your concern without being able to take a look, which is why your dealer is in the best position to check this out for you. I recommend making an appointment with them, just to be sure. marshtex2, I got your PM this morning and sent your info to your CSM. They'll call with next steps for you. Ashley

Hi everyone, This is really interesting, indeed. I checked with a couple people and we've never built an SL C-Max of any kind. I'm not sure how the badge ended up there. rfaunce, have you asked your dealer about this? You may be able to trace the car back to a previous owner and figure out where the "SL" came from. Ashley

TheXym, I so glad to hear it is taken care of! Let me know if you need anything in the future. :) Ashley

Hi marshtex2, I recommend taking your C-Max to your dealer for a diagnosis. Once you've got an appointment set up, send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll look into it. :) Ashley

Zathrus, I responded to your PM. Check it out. :) Ashley

TheXym, Let me lend a hand. PM me your name, phone number, VIN, mileage, and dealer info, and I'll see how I can help. Ashley

Zathrus, I responded to your PM! Ashley

Alex Sams, Let me lend you a hand. PM me your name, phone number, VIN, mileage, and dealer info, and I'll take a look. Ashley

BobJustBob, Let me look into this for you. PM me your name, phone number, VIN, mileage, and dealer info, and I'll see how I can help. Pad, Did you get a case number related to your escalation? If so, PM it to me, and I'll take a look at its status for you. Ashley