Laurel

After paying about $35,000 for our C-Max, I have to say I am shocked at the indifference and lack of communication from our dealership. We have never had a follow-up phone call from the dealership asking how we like the car or if we have any problems. When I have gone in to inquire about the updates and have them check for updates they have twice said "you will get a letter in the mail from Ford Canada concerning the upgrades. Come back for the upgrades when you get the letter." No letter has ever come. I had to write to Ford Canada to ask about the upgrades and they said they do apply to my car and they will intervene if the dealer doesn't have info. about them. The dealership was polite when we booked our first servicing, but any question I had, I had to pry info. out of them. C-Maxes are not selling in our area and if our experience is any example, one can see why people aren't buying C-Maxes here. When we go in for our October servicing, I will ask to speak with the Manager of the dealership and give him my experiences (not that he will care obviously). In some ways I hate to do that as some of it reflects on our salesman i.e. lack of follow-up, and I don't want to jeopardize his job. When we first started looking at the C-Max, we had a sales person who was a bright light and knew all about the C-Max. She quit and moved onto another car maker before we put our order in. It was all indifference from that point on. The economy is not good here lately so one would think they would bust their butts to be helpful to generate business. My husband is totally disgusted with the quality of service. He sold his Lexus and he was used to almost subservient over the top service from them. They would pick up his car for servicing and drop it off. They sent him coupons for free service, serve him lattes if he had to go in, robo call reminders to go in for service etc. I felt uncomfortable with their over the top methods, but I have to say I miss it now and can understand why my husband is so choked with Ford. We have gone from 5 star service to 1 star service. Husbsand thinks I was too harsh with 1 star as the salesman smiles and says hello when we go in LOL. Okay I will bump it up to 2 stars but 3 would be too generous.

How do they keep the C-Max on an external power source? Battery charger??

Welcome rrbote. We are neighbours as we live in the South Surrey/White Rock area. We bought a SEL Ice Storm last November and are happy with it. Our life time mileage is 5.3 L per 100 kilometers. No problems so far (knocking on wood). I would not be happy with the dealership about hiding those issues from you--almost sounds like your car was in an accident to cause those kind of issues versus someone breaking the back window. Did you buy it as a new car, demo, or used? I agree with Adair about checking with a lawyer about whether they have violated your contract and perhaps did not disclose an accident which is required by law in British Columbia. An accident would include someone ramming into it on the dealer's lot. I think you need to go back to the dealer and have a conversation about what the heck gives. Also I would be inclined to have BCAA check the frame of your car to inspect for undisclosed damage. I just looked at our sales contract and the dealer has to disclose 1) has the vehicle sustained damage costing $2000 or more --yes or no 2) the dealer declares with respect to a new vehicle that the vehicle has never sustained damage requiring more than 20% of the asking price of the car. The damage to your car was obviously over the $2000 . I think that if you are assertive they should agree to give you a new car. You can always involve Lynda Steele on BCTV to investigate and talk to the dealership about your issue. She is great and gets immediate action.

Well said mtb9153.

I haven't really obsessed on the mileage since we bought the car, and that suits me. Yes we do take a boo at the mileage when we turn it off for fun. But I think it is too crazy making to get too into it, and we just enjoy the car. I salute you reedmother!

Ditto what Salman says. I think you say it all when you say that you can only use your car locally due to lack of reliability. That is just plain wrong. Time to initiate a buy back and put your foot down hard.

I just say "navigation show map".

Glad you got it closed. I used to freak when hubby would manually close the lift gate as I figured he would bugger the automatic system, but it seems to work fine no matter where we kick, push the rear button on the door, the up front button, or he just closes it manually.

I didn't realize that Jelly Bean was a boy. I keep learning new things here.

I generally press the button on the lift gate to close it, but my husbnd frequently just grabs the handle on the lift gate and pushes it closed. No interference in the operation with doing either. I generally kick (twice as I haven't taken mine in for the fix) when my arms are full. I'm not sure which button turns off the cargo lights and if all else fails take out the bulb.

Sorry to read about your troubles Julie. You sound calm cool and collected over the issue. Good for you to keep your chin up like you have done. I hope everything works out well.

Put me down for one. Send me a pm with your name and address and I'll send you the money and postage to mail it up to me.

Metroman you can you go to syncmyride.com, register and enter your VIN to see if you have 3.5.1. I suspect that you do if your car was built in April of this year.

I love reading about people's lives and such. When I was about 14, I lived in Shamrock, Texas (my dad was American and my mother Canadian). I worked as a bus girl at the Big Texan Restaurant. They had a teenage boy sitting on a horse out front of the restaurant dressed as a cowboy waving at people to bring customers in for the barbeque Texas beef. I had a huge crush on the horse, and a little one on the teenaged boy. One of my jobs was open to large tins of beef that they made into barbeque beef. Tins were stamped "made in Argentina". Even at age 14, I was shocked about the false advertising.

Mtb9153 you might want to have the body shop at your dealership take a boo. A few years ago, I had a big Chevy pickup and went and got a load of hay. The young kid loading threw a bale down from way up high aiming for the bed and it hit the passenger door leaving a huge dent. I didn't want the kid to get fired so just let it be, and got a quote at the dealership. It was $1500! I told them I couldn't afford that, and the service manager said he would try to do a cheaper repair. He did and he charged me $50. My husband says he has read about a method of fixing dents with a hair dryer apparatus that is supposedly economical. Never hurts to ask. My truck repair was totally unnoticeable after the $50 repair. PS Thank you for the lovely compliment.

Most of us have done similar things mtb9153--so don't beat yourself up over it. Looks like a nifty idea to me.

Welcome to the forum Barry. Sorry I don't know what the wrench icon means as I haven't had it pop up. There is bound to be someone here who has had that experience. Hopefully one of the Energi owners will jump in and answer.

On ebay I saw some nice looking seat covers from Greece for the C-Max. They are $122 for a pair for the front seats. All different colours. I know nothing about the quality, but they looked good. http://www.ebay.ca/itm/for-FORD-C-MAX-High-Quality-Two-Front-Soft-Durable-Custom-Seat-Covers-/120997373509?pt=Motors_Car_Truck_Parts_Accessories&hash=item1c2c016645&vxp=mtr Actually they may be for the European C-Max--darn.

mbedit thanks for checking in and updating us. Interesting info. that you related. I'm glad your new C-Max is serving you well (knocking on wood too).

When a negative report comes out it puts pressure on Ford to address issues asap--so for our fellow members with issues it may get quicker resolution. I think Ford will step up to the plate. I remain really pleased with my Tip.

Our MFT works very well so we will wait until October to go for the upgrades. October is when our C-Max is due for her second servicing. Thanks for posting your experience MyMax4242. I hope they get the parts soon.

Our fit and fitness has been excellent (knocking on wood that something doesn't crop up now). I read the article but couldn't find any specifics. We're happy, but will wait for the MFT upgrades until the techs have more practice or Ford works out the kinks as our MFT is excellent as it is.

C-Maxes aren't advertised here in the newspapers at all. I see big ads for other Ford models, but none for C-Max. Yet dealers here have lots of C-Maxes that haven't sold over the past few months. I did ask at the dealership why this was and just got a shrug of the shoulders from our salesman.

We get a persistent ding, ding, ding, ding if we leave the lights on and exit the car.. I guess you didn't? I didn't even know that a person could set up the headlights in "vehicle settings". I just use the knob left of the steering wheel.

Theblackcmax, gee your experience makes me feel that my decision to wait another couple of months before going in for the upgrade is a good one. I have to admit I got the giggles reading about the "Japanese symbols" that you experienced. I think performing scheduled maintenance is optimistic Ford speak meaning your system crashed and is now re-booting. I can't really see that any maintenance could be occurring since we aren't hooked up to anything. We have had that black screen and scheduled maintenance come up a couple of times and it was quick and painless, but if I recall both times was after I fried the brain of the system by searching for a zillion different POI's in a short time period. I think MFT can only take wee sips of data at a time or it has a psychotic break. LOL.