FordService

scottwood2, I’ll be happy to get this escalated. Please PM your full name, VIN, dealer name, mileage, and best daytime phone number. Once this info is received, you’ll be connected to a customer service manager for your region to assist. What date is your C-Max Hybrid scheduled to go into the dealer? I’ll be here if you need me, and have a great day! :) Tricia

Maxismad, Don’t hesitate to reach out to my FordServiceCA colleagues if you ever have any questions or need assistance with the recall listed. They’ll be happy to lend a hand! You can contact them here. ;) Hey guys, Ford Motor Company will repair those vehicles specifically mentioned in a recall announcement and programs are VIN specific. If a program is announced on a specific component, Ford will notify you by mail. Should you receive a letter, we suggest you contact your dealer as soon as possible to schedule an appointment. All recall and customer satisfaction program repairs must be completed by an authorized Ford Dealer and will be performed at no charge. Please keep me posted, and have a wonderful day! :) Tricia

Marc Smith, I’m glad to learn that your concern was resolved, and thanks for sharing. Have a wonderful weekend! :yahoo: Tricia

Sixfoottallgirl, If this symptom persists, I recommend taking your vehicle to a Ford Dealer to be diagnosed. Also, what’s the current mileage? Once this info is received, I can check out available options to assist on my end. Are you inquiring if your vehicle has the ability to make all windows go back up? If so, I’ll be happy to do some research. Have a great weekend! :) Tricia

Thanks for the update, Marc Smith. How did it go at the dealer? If you need me, I’ll be here! :) Tricia

Welcome to the forum, Sixfoottallgirl! My name is Tricia, and I’m your U.S. Ford Customer Service rep. I’ll be here to assist if you ever have any questions or concerns. Yes, fotomoto is correct. Not all vehicles will have this feature. Is your C-Max a 2013 also? If so, I'll look into this further for you. Have a great day! :) Tricia

Hello Marc Smith, It looks like someone’s seat is being an Ebenezer Scrooge around the holidays! My name is Tricia, and I’m your U.S. Ford Customer Service rep. I’ll be happy to look into this further. Please PM your full name, VIN, dealer name, mileage, and best daytime phone number. Once this info is received, you’ll be connected to a customer service manager for your region to assist. Have a great week! :) Tricia

Hi, everyone! I just wanted to introduce myself to my Ford Family! My name is Tricia, and I’m your brand new U.S. Ford Customer Service rep. I’ll be here to assist with any questions, concerns, and to track your orders. I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. If you need anything just give me a shout, and have a great week! :) Tricia

Welcome to the forum, Cobra! :) Is your wife's C-MAX currently at the dealer? Please send me a PM with additional details, including the VIN, current mileage, dealer info, and your full name and contact info; I'll see how to best assist. Congratulations on your new C-MAX, garr! Let's get you back to driving it. :thumbsup: Is your vehicle still at the dealer? Please send me a PM with your full name, best contact number, VIN, and dealer info; I'll look into next steps. Rachel

Hello, all! I'll be out of the office tomorrow for the holiday. I wish everyone a wonderful Thanksgiving, with lots of friends and family time, pumpkin pie, and turkey! :) I'll be back in on Friday, for business as usual. Rachel

Sounds like that's keeping your passengers a tad too toasty, keving. When was the last time you were at the dealer for this? Please send me a PM with your VIN, mileage, best contact number, full name, and dealer info; let's see how I can help get your passenger air temp control to behave. I'm glad to see it settled down, fotomoto! Rachel

I know it's been a few weeks, C-Max Smith and scottwood2, but how are your vehicles doing? Are you all still hearing the noise? If so, please send me a PM with your full names, best contact numbers, current mileage, VINs, and preferred dealers. Let's see how I can help your C-MAX stop protesting the cold weather, wb8nbs. ;) Have you made an appointment with your dealer? Please send me a PM with your full name, best contact number, current mileage, VIN, and dealer info; I'll check my resources. Rachel

Congratulations, Edward R Stewart and NavyRuss! It is the perfect time for Winter Packages and Heated Seats. ;) Have you registered those beauties on Ford Owner yet? Rachel

Thanks for sharing this link for the 2014, RobMax! RobMax is right, cmaxlen. Check here for your 2013 Owner Manual. On page 187, it also says that there is no need to wait for your engine to warm up. Rachel

Congratulations and welcome, maerlim! :yahoo: I'm glad to see the community helped with your C-MAX choice; thanks for being part of the Ford Family. Rachel

Calling your dealer is a great first step, Katrina Ferland. Were they able to look at your C-MAX Hybrid? That's great, The Jeaner. I'm lovin' your C-MAX love! :love_shower: Sounds like your dealer took good care of you; keep me posted. Rachel

That's pretty awesome mileage, clyde270! The dealer will have to duplicate the concern in order to diagnose it; sounds like you have a good plan in place. Let me know when you go back and I'll see how can best assist from my end. Rachel

It's a test to make sure you know which vehicles you really have, nsteblay, rajames2, and TopherTheME. ;) Actually, Etis is not a U.S. supported site. I recommend checking out Ford Owner for recall information and service appointments. Rachel

Did you let the dealer know the noise was continuing, rfaunce? Send me a PM with additional details, including your name, contact number, VIN, current mileage, and dealer preference. I'll check my resources for available next steps. Rachel

That's great, Ed! I'm sure having that seat fixed will be a relief for both you and your wife. :) Let me know how it goes on Monday. Rachel

I got your PM, Ed, and responded. :) Yep, kostby, that's me. Thanks! I'll let it slide this time, ptjones. ;) J/K I know we've moved around a bit recently; thanks for suggesting us! Rachel

You're welcome! :) You got it; I'm happy to see things are moving, rajames2! The delay in the call back is that the agents are waiting for verification of information. I understand it's frustrating; it's quite a process on this end. It's possible that you will need to send in documentation; I'm unable to see what is required individually. Please hang in there, drdiesel1; we will get this figured out! It will depend on when you bought the vehicle, MomsHugs. Please call 1-800-343-5338, then use Prompt 3, and then Prompt 1. It is very important you do not use the directed prompt of 5 because that is not getting you to the best person to handle this currently. I'm glad to see this has been resolved for you, Laurel. Congrats on the new vehicle! Rachel

Congrats, Enemigo! Make sure to check out Ford Accessories for a rack to carry those surfboards. That's definitely a must! ;) Rachel

Keep me posted on how your battery is doing, Maxy. Your vehicle is currently at the dealer, jomebrew? Please send me a PM with your best contact number, VIN, current mileage, and dealer info; I'll see how I can help. Rachel

Hey everybody! I want to apologize for not stepping on this thread earlier; as you know, I took over recently and am still getting my feet wet. jeff_h is absolutely right. The number to call is 1-800-343-5338, then use Prompt 3, and then Prompt 1. It is very important you do not use the directed prompt of 5 because that is not getting you to the best person to handle this currently. Please send either your case number or VIN to me in a PM and I'll see how I can help. I do know that follow-ups have been set for the end of the month. Rachel