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TSB 14-0085HF-35 TRANSMISSION FLUID LEAK AT DAMPER HOUSING TO TRANSMISSION CASE JOINT - RTV SEALANT FAILURE - BUILT ON OR BEFORE 12/1/2013 Publication Date: April 25, 2014 FORD: 2013 C-MAX 2013-2014 Fusion LINCOLN: 2013-2014 MKZ ISSUE: Some 2013 C-Max, 2013-2014 Fusion, MKZ Hybrid and Energi vehicles equipped with a HF-35 automatic transmission and built on or before 12/1/2013 may exhibit a transmission fluid leak at the damper housing to transmission case joint. This condition may be due to an adherence failure of the RTV. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Remove the transmission from the vehicle and separate the damper housing from the transmission case. Refer to the Workshop Manual (WSM), Section 307-01.Use Motorcraft® Silicone Gasket Remover to remove old RTV from the housing and case mating surfaces. Allow to dry.Use Motorcraft® Metal Surface Prep Wipes to clean and etch the mating surfaces. Allow to dry.Apply a bead of Motorcraft® Ultra Silicone Sealant and reassemble the transmission. Refer to WSM, Section 307-01.Install the transmission. Refer to WSM, Section 307-01.

TSB 14-0151POWERTRAIN DRONING NOISE - ACTIVE NOISE CANCELLATION (ANC) Publication Date: August 18, 2014 FORD: 2013-2014 C-MAX ISSUE: Some 2013-2014 C-MAX Hybrid and C-MAX Energi vehicles may exhibit a loud, low frequency, droning powertrain type noise when the engine is running. The noise can be intermittent and may be heard mostly at specific speeds, RPM ranges, and vehicle loads, such as while driving up a hill or grade. The vehicle is equipped with ANC that uses the vehicle’s sound system to cancel out specific low frequency powertrain noises. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Have any aftermarket modifications been made to the audio system, speakers, headliner or has a non-factory roof opening panel been installed? Yes - this procedure does not apply. Any alteration of these components or the vehicle structure affects ANC system performance. Returning the vehicle to the original configuration is recommended. No - proceed to Step 2. Perform the audio control module (ACM) self-test to complete the speaker walk around test. Refer to Workshop Manual (WSM), Section 415-00.Did speaker walk around test successfully complete? Yes - proceed to Step 4. No - this procedure does not apply. Refer to WSM, Section 415-00 for normal diagnosis. Lower headliner only enough to access the ANC system microphones; being mindful not to disconnect the microphones. Refer to WSM, Sections 501-05 and 415-00.Verify ANC microphone harness routings are correct. Disconnect the driver side front microphone. Perform an IDS on-demand self-test on the digital audio control module C (DACMC). Did diagnostic trouble code (DTC) B116A-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 6. No - note which DTC set and proceed to Step 6. Disconnect the passenger side front microphone. Perform an IDS on-demand self-test on the DACMC. Did DTC B117A-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 7. No - note which DTC set and proceed to Step 7. Disconnect the rear passenger microphone. Perform an IDS on-demand self-test on the DACMC. Did DTC B13F5-01 set in the DACMC? Yes - clear the DTC and reconnect the microphone. Proceed to Step 8. No - disconnect the wire harness from the microphone and reposition the wire harness to connect the harness to the correct microphone, so the fault codes match the microphone position. Clear the DTC. Proceed to Step 8. Fully seal each microphone bezel to the headliner using 3M™ Super-Fast Adhesive. (Figure 1) Figure 1 - 14-0151 Reposition headliner. Refer to WSM, Section 501-05.

TSB 14-0187WRENCH OR SERVICE ENGINE SOON LAMP AND CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS) P1A18, P1A19, P0AEE, P0BCD - BUILT ON OR BEFORE 3/27/2014 Publication Date: October 7, 2014 FORD: 2013-2014 C-MAX This article supersedes TSB 14-0071 to add a production fix date. ISSUE: Some 2013-2014 C-MAX Hybrid/Energi vehicles built on or before 3/27/2014 may exhibit a Wrench lamp (Hybrid) or Service Engine Soon lamp (Energi) illuminated accompanied by CMDTCs P1A18, P1A19, P0AEE or P0BCD. ACTION: Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 89.05 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.

TSB 14-0155 HYBRID AND ENERGI – DISCHARGED 12 VOLT BATTERY Publication Date: August 27, 2014 FORD: 2013-2014 C-MAX This article supersedes TSB 13-7-10 to update the model years, Title, Issue Statement and Service Procedure. ISSUE:Some 2013-2014 C-MAX Hybrid and Energi vehicles may experience a concern with a discharged 12 volt battery. ACTION:Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Disconnect the 12-volt battery. Refer to Workshop Manual (WSM), Section 414-01.Connect the Rotunda Midtronics GR1-190 or GRX-3590 Diagnostic Battery Charger to the vehicle’s battery terminal posts only. Battery cables must be removed and no other connections, such as body ground, can be in the circuit during testing. Select diagnostic fast charge. On GR1-190 only - select above 400 km (250 miles) or below 400 km (250 miles) based on vehicle mileage. Select battery type Lead Acid. Enter cold cranking amp (CCA) rating of 390 CCA. Did the battery pass the load test? Yes - allow battery to fully charge. After charging is complete, reconnect the 12-volt battery. Refer to WSM, Section 414-01. Proceed to Step 4. No - record the failure code. Replace the battery. Refer to WSM, Section 414-01. Make sure the 12-volt battery is fully charged. Using Integrated Diagnostic System (IDS) service tool, perform the battery monitoring system (BMS). Reset after the new battery is connected. Proceed to Step 4. Reprogram the powertrain control module (PCM), DC/DC converter (DCDC), instrument panel cluster (IPC), gateway module (GWM) and, if equipped with the 4.2-inch display, the front control / display interface module (FCDIM) using IDS release 91.05 or higher. Make sure you are connected to the internet when entering module programming to guarantee you will receive the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Inspect vehicle communication module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. Turn off all accessories (radio, heated/cooled seats, head lamps, interior lamps, HVAC system, etc.) and close doors. Disconnect or depower any aftermarket accessories. Disable IDS scan tool sleep mode, screen saver and hibernation modes. Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Connect a battery charger to the 12-volt battery. Is the vehicle an Energi built on or before 9/12/2013? Yes - replace telematics control unit (TCU) Module. Refer to WSM, Section 415-00. Proceed to Step 6. No - proceed to Step 6. Is the vehicle built on or before 6/3/2013? Yes - proceed to Step 7. No - proceed to Step 8. Inspect wiring for damage or chafing in rear liftgate area, driver door connector wire harness C339, and front passenger door connector wire harness C340 (Figures 1, 2, 3 and 4). Is damage or chafing present? Figure 1 - 14-0155 Figure 2 - 14-0155 Figure 3 - 14-0155 Figure 4 - 14-0155 Yes - repair circuits as needed. Refer to Wiring Diagram (WD), Section 5-1. After repair, wrap affected area with 3M™ Temflex™ Cotton Friction Tape or equivalent to prevent future concerns. Proceed to step 8. No - wrap affected area with 3M™ Temflex™ Cotton Friction Tape or equivalent to prevent future concerns. Proceed to step 8. Print information sheet and provide to customer. Communicate to customer that Ford recommends disconnecting any devices attached to the auxiliary power port, USB port and OBDII port when the vehicle is turned off (e.g. cell phone chargers, USB devices, insurance company snapshot devices, etc.). (Figure 5)

TSB 14-0173 DISCHARGED 12-VOLT BATTERY OR SERVICE ADVANCETRAC CLUSTER MESSAGE AFTER FOUR WHEEL FLAT TOWING BEHIND RV - BUILT ON OR BEFORE 7/22/2014 Publication Date: September 16, 2014 FORD: 2013-2014 C-MAX ISSUE: Some 2013-2014 C-MAX Hybrid or Energi vehicles built on or before 7/22/2014 may exhibit a discharged 12-Volt battery or a Service AdvanceTrac cluster message after four wheel flat towing behind a recreational vehicle (RV). ACTION: Follow the Service Procedures steps to correct the condition. SERVICE PROCEDURE If the vehicle is a 2013 C-MAX Hybrid or Energi, reprogram the powertrain control module (PCM) and the instrument panel cluster (IPC) to the latest calibration using IDS release 91.05 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Proceed to Step 3.If the vehicle is a 2014 C-MAX Hybrid or Energi vehicle built on or before 7/22/2014 reprogram the PCM to the latest calibration using IDS release 91.05 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Proceed to Step 3.Print the customer towing instructions attached to the end of this article and provide it to the customer. Make sure the customer is aware they can ignore the SHIFT TO PARK or TRANSMISSION NOT IN PARK messages during recreational towing that will appear in the instrument cluster when the transmission is in the N position and the ignition is in the off position.

TSB 14-0193 HYBRID/ENERGI - MALFUNCTION INDICATOR LIGHT (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0456, P0457, P04EE AND/OR P04EF Publication Date: October 13, 2014 FORD: 2013-2014 C-MAX, Fusion LINCOLN: 2013-2014 MKZ ISSUE: Some 2013-2014 C-MAX vehicles built on or before 7/21/2014 and 2013-2014 Fusion and MKZ Hybrid vehicles built on or before 7/14/2014 may exhibit an illuminated MIL with DTC P0456, P0457, P04EE and/or P04EF. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE Reprogram the powertrain control module (PCM) to the latest calibration using IDS release 92.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.Replace the evaporative emission canister purge valve. Refer to Workshop Manual (WSM), Section 303-13.

TSB 14-0206 OVERHEAD CONSOLE LOOSE OR RATTLING Publication Date: November 4, 2014 FORD: 2012-2014 Focus 2013-2014 C-MAX ISSUE: Some 2012-2014 Focus and 2013-2014 C-MAX vehicles may exhibit an overhead console that is loose or rattling. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE A service repair kit is now available to resolve this concern. Obtain the Overhead Console Modification Repair Kit. Refer to the instruction sheet contained within the kit to complete the repair.

TSB 14-0220 INTERMITTENT LACK OF A/C - AFTER EXTENDED DRIVING AND HOT HUMID CONDITIONS - EVAPORATOR CORE ICING Publication Date: December 8, 2014 FORD: 2013-2014 Escape 2013-2015 C-MAX LINCOLN: 2015 MKC This article supersedes TSB 14-0218 to update the Parts List. ISSUE: Some 2013-2014 Escape vehicles built on or before 7/22/2014, 2015 MKC vehicles built on or before 7/13/2014 and 2013-2015 C-MAX and may exhibit an intermittent lack of Air Conditioning (A/C) and/or a loss of airflow from the vents. This may occur after extended operation in hot, humid conditions. This is likely due to the evaporator core icing. ACTION: Follow the Service Procedure Steps to correct the condition. SERVICE PROCEDURE Evacuate and Recharge the A/C System. Refer to the Workshop Manual (WSM), Section 412-00. Make sure the same amount of oil recovered is returned to the A/C system. Replace the cabin air filter. Refer to WSM, Section 412-00.Replace the evaporator temperature sensor. Refer to WSM, Section 412-00.

C-Max transmission is being replaced under warranty. It's been at the dealer for almost a month (new transmissions are not easily obtained). The dealer has provided a loaner and has been as responsive to my needs as can be expected. I've asked for an eight year, 100k warranty on the new transmission; time will tell how far I get with that request. As to symptoms, the most repeatable was a "ballsy" grinding noise when the car was barely moving, i.e. at a walking pace. If you hear this get your car to the dealer. All-in-all, a bummer, but being handled well IMHO. I surely do miss the C-max; the Fusion loaner pales in comparison.

Publication Date: November 13, 2014 FORD: 2013-2014 C-MAX, Fusion LINCOLN: 2013-2014 MKZ This article supersedes TSB 14-0176 to update the service procedure due to service tool compatability. ISSUE: Some 2013-2014 C-MAX, Fusion and MKZ vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving, but will not be present when the vehicle is stationary or in Park. ACTION: Follow the Service Procedure steps to correct the condition. SERVICE PROCEDURE With the vehicle at operating temperature, road test the vehicle and lightly apply the brakes from 48-16 Km/h (30-10 MPH). The engine shuts-off on deceleration when the vehicle is at operating temperature. Is a thumping/rubbing or grinding noise present? No - this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal diagnosis. Yes - proceed to Step 3. Install new transmission assembly. Refer to WSM, Section 307-01. Flush transmission fluid cooling system. Refer to WSM, Section 307-02.

Thank you for the excellent idea.

ArizonaEnergi, thanks for the excellent pictures and description. Cheers and Merry Christmas.

Good to know. Thanks.

Yes and no. Some codes are standardized by EPA; others are manufacturer specific.

Actually, plain-vanilla SEL's (such as mine) come with MFT but without navigation. And you are correct in that SYNC directions are tied to a single phone, even though multiple phones can be paired to MFT. Allowing multiple "SYNCed" phones has been suggested in the how-to-improve-the-C-Max forum.

Actually, it raises the threshold. I.e. the engine will not turn on as soon/easily.

Would simply turning off the climate control system accomplish the same thing?

In modern cars, the fuel pump is inside the fuel tank so the fuel actually helps cool the pump. As the fuel level approaches empty, the pump becomes exposed and thus isn't cooled as much. The result is reduced pump life. My personal rule-of-thumb is to fill-up when the guage turns yellow. Most cold-weather drivers know, an empty tank is an invitation to a frozen fuel line. Hence the advice to keep the tank half-full in the winter. While still good practice, evaporative fuel systems and ethanol blend fuels have largely eliminated that concern.

Coolant temp is available as part of MyView. See owners manual for details.

Trick or Treat ;)

FYI, coolant temperature can be added to MyView. See your owners manual.

I can't imagine your frustration. There's no way I would have been this patient. Knock-on-wood, my SEL is over 2 years old and I haven't had a battery failure (yet?). And, for what it's worth, my phone charger is never unplugged (from arm-rest cubby). And I agree, a booster pack, trickle charger, whatever, is not a solution. Workaround, yes; solution, no.

Why?

Very nicely done, Taylor.

Agreed.