FordService

Congrats and welcome to the forum, SJCmax! Post some pictures so we can check out both of 'em. :) Crystal

Welcome to the forum, Pete! I'm Crystal, the Ford Service rep here. If this happens again, you can always have your dealership inspect. Crystal

Welcome to the site and congrats on the new addition to your driveway, fazzman! :) Crystal

Congrats and welcome, Rex! Since you're concerned, you can always swing by your dealership so they can take a listen/look. If you need any additional help, just let me know. :) Crystal

Hi, everyone! I will be out of the office on Monday, September 1st, in observance of Labor Day. I'll be back on Tuesday, September 2nd, to check on PMs and to see what kind of antics you got up to while I was gone. ;) Enjoy the long weekend! Crystal

Hi scottwood2, I'm Crystal, the current US Ford Service rep on this forum. Nice to meet you! When Ashley started out on this forum, she did post an intro outlining the ways she (and I) engage with customers. If you missed this post, here's a link: http://fordcmaxhybridforum.com/topic/3310-official-ford-service-rep/ I try to reach out to folks whenever I see that they're having an issue or concern, and many times people reach out to me directly before even posting on these threads. I can't guarantee a particular outcome, but I advocate for you guys however I can. :) Let me know if you have any questions! Crystal

Congrats and welcome to the forum, CandyBlue302! I look forward to seeing your pictures. :) Crystal

Hi vmmvmmm, I reached out to your CSM and requested that she reach out to you. Let me know if you don't hear from her by Monday and I'll give her a nudge. :) Crystal

Fantastic news, Smangerer! I'm glad your dealership took great care of you and got this resolved. Thanks for sharing your outcome with us! Crystal

Since you're concerned, mnrobitaille, it might be a good idea to get this in front of your dealer. What's the current mileage? Crystal

Let me know when you get a diagnosis from the dealership, dmk2000. I'll keep an eye on this thread in case you need my help. :) Crystal

I responded with your case information, vmmvmmm; let me know if I can do anything else to help! :) Crystal

Going back to the dealership is a great next step, ljeast; be sure to come back and tell us what you find out. I'll be here if you need me to jump in and help. Crystal

Hi folks, Send me your information in a PM; I'll see what I can do to help. In your message, please include your full name, best daytime phone number, VIN, mileage, and servicing dealership. I'm on the case! :) Crystal

Let me know how things go on Monday, Ed. I'll be here if you need me to step in and help. :) Crystal

Hi Bill-N, A vehicle's service history is maintained at the dealership level; I don't believe there's a way for folks to check if a particular TSB or other service action/bulletin has been applied to their vehicle. Crystal

Good idea, Wnuk; let us know what you find out. I'll be here if you need my help. Crystal

Thanks for bringing this to my attention, Jus-A-CMax; I just posted on the thread. :) Crystal

Hi everybody, Like Ashley before me, I don't have direct access to our engineering folks, but I do want to help however I can. Whenever you're having an issue with your battery, I recommend getting it documented and diagnosed at your dealership. This is actually the best way to get concrete data into the hands of our engineering team. Info that is collected at the dealership level is how they discover common issues; from there, they can determine if there's any commonalities among affected vehicles and come up with a solution that will help everyone. Once you've had your trip to the dealership, send me a quick PM so I can alert your regional customer service managers. If you've had a case opened for you in the past, all I'll need is your current mileage and a verification of your best daytime contact info. If this is your first time reaching out, I'll need the whole enchilada: your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership. Crystal

Hi Rick, I'd encourage you to walk back to the service department of your local dealership and have a chat with the service manager. These folks see these vehicles up close and personal and can speak to any concerns you have about a vehicle's longevity. Of course, we have extensive testing procedures in place to ensure you'll have many happy years with your vehicle; our goal is to keep you as a member of the Ford family. Let me know if you decide to pull the trigger and get a C-MAX of your own. :) Crystal

Will do, Jus-A-CMax! Have a great weekend. :) Crystal

Fantastic news, Ed! I'm so glad to hear I was able to help. :) Thanks, MIchaelM! I appreciate the shout-out! Crystal

HI Dmitriy, I'm Crystal, the new Ford Service rep on this forum; nice to meet you! As Plus 3 Golfer recommended, getting your vehicle diagnosed and documented at the dealership is the best course of action. This is the ideal way to get data about your vehicle logged in our system and to get any information about trending concerns into the hands of our engineering folks. Let me know if there's anything else I can do to help. Crystal

Hi Ed, I'd like to look into this and see how I can help. Shoot a PM my way with your full name, best daytime phone number, VIN, current mileage, and servicing dealership; I'll start researching some ways to assist. Crystal

Thanks, kostby! Let's hope our paths only cross for good reasons. :) I have been on quite a few forums, komondor; when I first started out I was on Flex, Fiesta, Focus, and Escape forums. Thanks for the welcome; nice to "see" you again! Hi, Kelleytoons! Yep, we have an in-vehicle technology (IVT) agent as well; here's a link to their profile: http://fordcmaxhybridforum.com/user/1703-fordivtteam/ Feel free to send them a PM with your questions; I know they'll be happy to help! :) Crystal